Indulge in luxury at Caresse, a Luxury Collection Resort & Spa in Bodrum. Unwind at the spa center and sauna, take a dip in the seasonal outdoor pool, or lounge at the private beach area.
Elegant Accommodations
Each room at Caresse is designed for comfort and style, featuring a flat-screen TV, a private bathroom with premium amenities, and cozy bathrobes and slippers for your relaxation.
Convenient Location
Situated in Bitez in the picturesque Aegean Region, Caresse offers easy access to Bodrum's attractions like the Bodrum windmills and Pedasa Antique City. With free WiFi, private parking, and a 24-hour front desk, your stay is sure to be seamless.
Experience luxury, comfort, and convenience at Caresse, a Luxury Collection Resort & Spa, Bodrum. Book now for an unforgettable stay!
✦HAPPI HIGHLIGHTS
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Beautiful beachfront setting and outstanding sea views
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Large, pleasant swimming pool
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Comfortable, spacious sea-facing rooms with premium bathroom amenities
At the hotel
Popular amenities
136 listed
24-hour front desk
24-hour security
Access to health care professionals
Air conditioning
Airport shuttle
Airport shuttle (additional charge)
Babysitting/child services
Bar
Barber/beauty shop
BBQ facilities
View all amenities
Pools & wellness
Beauty Services
Fitness/spa locker rooms
Hair Salon Services
Hot tub/Jacuzzi
Indoor pool
Infinity pool
Manicure
Massage services
Outdoor pool
Outdoor pool - seasonal
Pedicure
Pool bar
Pool with view
Sauna
Spa/wellness center
Spa/wellness center services
Steam room
Swimming pool
Dining & drinks
Breakfast in the room
Cooking class
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Beach
Beachfront
Cycling
Fitness center
Fitness classes
Fitness facilities
Garden
Hiking
Kids' outdoor play equipment
Outdoor furniture
Personal trainer
Private beach area
Sun loungers or beach chairs
Sun terrace
Tennis court
Terrace
Water sport facilities on site
Yoga classes
Rooms & comfort
CCTV in common areas
CCTV outside property
Emergency cord in bathroom
Heating
Lower bathroom sink
Non-smoking rooms
Soundproof rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Dry cleaning
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Safety deposit box
Screens / Barriers between staff and guests for safety
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Free Parking
Lift / Elevator
Parking
Parking garage
Private parking
Shuttle service
Shuttle service (additional charge)
Valet parking
Wheelchair accessible
Guest services
Children's playground
Concierge service
Currency exchange
Fax/photocopying
Invoice provided
Ironing service
Kids' club
Laundry
Laundry washed per local authority guidelines
Lockers
Luggage storage
Meeting/banquet facilities
Pet basket
Pet bowls
Pets allowed
Private check-in/check-out
Tour/class on local culture
Services & essentials
Business center
Canoeing
Car hire
Cashless payment available
Daily housekeeping
Diving
Evening entertainment
Face masks for guests available
Family rooms
Fishing
Free WiFi
Games room
Hammam
Higher level toilet
Horse riding
Indoor play area
Key card access
Live music/performance
Minimarket on site
Nightclub/DJ
Room service
Snorkelling
Strollers
Sun umbrellas
Temporary art galleries
Themed dinner nights
Thermometers for guests provided by property
Toilet with grab rails
WiFi available
Windsurfing
Review in focus
190 reviews
10/ 10
Service location property
Zibi · couple · 2026-10-22
The guest experience
9.4out of 10 190 verified reviews
Loved most
Beautiful beachfront setting and outstanding sea views
Large, pleasant swimming pool
Comfortable, spacious sea-facing rooms with premium bathroom amenities
Warm, welcoming staff and generally excellent service reported by many
Very good breakfast and several reports of high-quality food
Pleasant spa facilities
Worth knowing — Air conditioning issues (strong airflow; at least one report of leakage/dripping) · Only one main restaurant with limited menu variety and some overly salty dishes · Cooking smells drifting into corridors on some floors · Inconsistent service and language/communication difficulties among some staff · Unreliable/weak Wi‑Fi in many areas · Small beach can be crowded by outside visitors; difficulty finding sun loungers at peak times
How guests scored the stay
Location10.0
Excellent beachfront location with crystal-clear water, lovely sea views and attractive landscaping; however the small beach can become crowded with outside visitors at weekends.
Overall Experience9.9
Generally very positive overall — memorable, welcoming staff, great views and facilities — but a handful of operational issues (AC, intermittent service lapses, Wi‑Fi, limited dining) prevent a flawless five-star experience.
Cleanliness9.8
Multiple guests reported the property as very clean and well maintained; one report noted a persistent cooking smell drifting into corridors on the fourth floor.
Value for Money9.4
Standard quality for this hotel tier
Service9.3
Staff are described as young, friendly and warm; several guests praised excellent, welcoming service while others noted inconsistent attention, order delays and occasional language/communication issues.
Food and Beverage9.1
Breakfast was praised and some guests reported very good food; other comments note a single main restaurant with an almost entirely Asian menu, limited variety for some tastes and occasional dishes that were overly salty.
Amenities9.0
Large pleasant pool and a nice spa offering; limited dining options (one operating restaurant), weak Wi‑Fi in many public and balcony areas, and beach capacity issues due to outside visitors.
Room Quality8.7
Sea-facing rooms described as comfortable, spacious and well appointed with premium amenities (Bulgari); some guests experienced strong/poorly positioned AC airflow and at least one report of water dripping from the AC above the ceiling.
Live guest feedback
Guest reviews
Mixed experiences
42% of 12 recent stays rated 8+
9.4190 reviews
Guest review
10/10
Zibi · couple · 2026-10-22
“Service location property”
A most beautiful hotel
10/10
peter · couple · 2026-10-11
“Just a beautiful size and comfortable hotel in an outstanding location”
GE WEL DIG
10/10
Selina · couple · 2026-09-13
“De behulpzaamheid van de medewerkers, het eten, de sfeer”
Horrible management poor service
2/10
Aperolspritz1111 · Couples · 2026-08-21
“Beautiful property, shockingly poor service and management
Not an 5 star experience.
Unfortunately, this was the worst luxury hotel experience I have had, and certainly the worst I have experienced at a Marriott property. The resort itself is beautiful, which makes the level of service even more disappointing.
This was not about one mistake. Over the course of our stay, we experienced a remarkable series of issues:
* What appeared to be mold/mildew or moisture damage in our shower, which we reported and photographed.
* An entrée at Buddha-Bar that never arrived; after approximately 40 minutes, we were told it had been delivered to another table.
* Consistently slow pool service, where basic things like water, menus, towels and utensils often required multiple requests.
* A complimentary in-room dining/breakfast gesture offered by management because of the existing problems took well over an hour to arrive, and multiple items were missing or incorrect. The hotel acknowledged this in writing.
* On Thursday morning, staff woke us at approximately 8:30 a.m. because they incorrectly believed we were checking out that day. We were actually checking out Friday.
* Reaching a manager required repeated requests, including having to explain that I was not going to sit in my hotel room waiting indefinitely for someone to call me.
* We spoke with management in person on Thursday morning about the accumulating problems, so the property was well aware that this was not a single isolated complaint.
The final checkout experience summed up the entire stay.
As part of the service recovery, I had been told by a hotel representative on Thursday that a lunch would be complimentary. On Friday morning at 11:21 a.m., I proactively contacted the hotel to make sure it had been removed from our bill. I followed up repeatedly and specifically told them at 12:05 p.m. that we were leaving for the airport at 2 p.m. and wanted the issue resolved beforehand so we could have a quick checkout.
Instead, they told me they would address it at reception. I asked again at 1:07 p.m. and, after still receiving no confirmation, pointed out that this was my third request.
At checkout, it STILL had not been resolved.
We then had to spend our departure re-explaining issues that had already been discussed with management and extensively documented through the hotel’s WhatsApp. Management’s explanation regarding the complimentary lunch was that the employee who promised it had not been authorized to do so and that there “must have been a miscommunication.”
That is an internal hotel problem, not something that should become the guest’s problem while trying to leave for the airport—particularly after I had spent hours proactively asking them to resolve it.
Mistakes happen, and I am generally very understanding when a hotel makes one. What was unacceptable here was the pattern: something would go wrong, we would report it, management would attempt to recover the situation, and then the recovery itself would create another problem. Even at checkout, we seemed to be starting from scratch despite having documented everything throughout the stay.
I have stayed at St. Regis, JW Marriott and numerous other Marriott properties internationally, as well as plenty of non-luxury Marriott hotels. I have never experienced anything comparable.
The physical property and location are lovely, and there were individual employees who were courteous and tried to help. Unfortunately, the overall operation and management of our stay fell dramatically below what I would expect from a Luxury Collection property.
For anyone considering Caresse, I strongly recommend reading recent service reviews carefully. A beautiful resort is not enough at this price point when basic execution and service recovery repeatedly fail.”
amazing
10/10
C528WNemmad · Family · 2026-08-18
“it is amazing yet so peaceful the food is wonderful and the staff are great the whole experience provides such an amazing vibe”
Not a luxury hotel
6/10
luxuryandtravel · Friends getaway · 2026-08-02
“I have never seen such a bad service in a 5 star hotel. The waiters don’t know what they are doing . They forget orders anWe stayed in a garden room , it was nice and large. The spa was ok.”
Unsafe environment with lack of organization and customer service skills
2/10
Moby_Puppy · Family · 2026-07-29
“We went to a concert with my mom, and unfortunately the entire experience was incredibly disappointing.
The organization was chaotic. There was no logic to anything, and we were constantly sent from one staff member to another—most of whom were impossible to find in the first place.
Once we finally got help, finding our seats became another challenge because it appeared the same seats had been assigned to multiple people.
The worst part, however, was the complete lack of safety. There were multiple uncovered stepped pools between the seating sections with no covers, no lighting, no warning signs—nothing. Sadly, many people fell into them. One person suffered such severe injuries that she required major surgery and endured tremendous pain. Even worse, the management never acknowledged their mistake or offered a simple apology.
After the concert, the shuttle service was just as unacceptable. It was so poorly organized that even the orchestra members were left waiting an unreasonable amount of time for their shuttle.
To make matters worse, most of the staff were rude, dismissive, and completely unhelpful.
I have honestly never witnessed this level of safety negligence combined with such nonexistent customer service.
My heart goes out to everyone who experienced that evening, especially those who were injured. I sincerely hope the organizers take responsibility and make the necessary changes before someone else gets seriously hurt.”
TERRIBLE
2/10
765karmaa · Family · 2026-07-22
“TERRIBLE !!!
Terrible experience at this property. The air conditioning in my room has been broken for days, and despite repeated complaints, no one made a real effort to fix the issue or offer a proper solution. Staff response was slow and indifferent — no urgency, no accountability, no genuine attempt to satisfy the guest.
For a hotel under the Marriott brand, this level of service is simply unacceptable. Sleeping without working AC in the middle of summer should never happen at a property of this category, let alone go unresolved.
I would strongly discourage anyone from booking here. Expect broken promises and a management team that doesn’t care about guest experience.”
Absolutely terrible experience
2/10
amiraaR9698UY · Family · 2026-07-20
“Absolutely terrible experience.
The air conditioning did not work in the middle of summer, with temperatures reaching 40°C outside. It was impossible to sleep comfortably.
The service was unacceptable. Despite the issue, they refused to move us to another room. Considering the price of this hotel, not being able to sleep is simply unacceptable. To make matters worse, no compensation or gesture of goodwill was offered.
The service throughout the hotel—from housekeeping to the restaurant and the front desk—was consistently poor and disappointing.
I would not recommend this hotel to anyone.”
Mauvaise expérience, personnel de mauvaise foie
2/10
omarh421 · Couples · 2026-07-12
“Very disappointing experience. We booked a boat excursion directly through the hotel because we believed it would guarantee a reliable and professional service. Our reservation was confirmed, but only one hour before the scheduled departure, we were informed that the trip had been cancelled due to an alleged electrical problem with the boat.
What was even more disappointing was that we then saw the exact same boat leave with another group. This made it very difficult to believe the explanation we had been given. Instead, we were offered another excursion departing from a different marina much farther away, which was inconvenient and completely different from what we had originally booked.
This lack of transparency and professionalism is unacceptable, especially from a hotel. A confirmed reservation should be honored. I am extremely disappointed and would not recommend booking excursions through the hotel.”
Nice Resort but not up to 5 stars standard
6/10
monacoguy1 · Couples · 2026-07-04
“The resort is attractive and enjoys a beautiful setting. The beach has crystal-clear water, the swimming pool is large and pleasant, and there are lovely views of the sea.
Our sea-facing room was comfortable and well appointed. The Bulgari bathroom amenities were a nice touch, and the evening turndown service was appreciated.
The main issue during our stay was the air conditioning. Even on the lowest setting, it blew very forcefully directly onto the bed. My partner woke up with a sore throat after sleeping under the airflow all night. We tried switching the air conditioning off, but the room quickly became too hot to sleep comfortably. Unfortunately, we were unable to find a satisfactory compromise.
There is only one operating restaurant in the hotel, the Buddha-Bar restaurant. The menu is almost entirely Asian, which may appeal to many guests but offered very little variety for those who prefer other types of cuisine. We also found several dishes to be excessively salty. Apart from room service, there are no alternative dining options within the hotel.
Another downside was the persistent smell of cooking drifting from the kitchen into the corridors, particularly on the fourth floor near the elevators.
The staff are young, friendly and polite, but service is sometimes inconsistent. It can be difficult to attract someone’s attention at the restaurant or on the beach, and communication is occasionally complicated by limited English proficiency. On several occasions our orders were misunderstood. It was also surprisingly difficult for my partner and me to be served at the same time, with one meal often arriving 10 to 15 minutes after the other.
The Wi-Fi was another weak point. The connection frequently dropped, requiring repeated reconnections. On the balconies, at the restaurant and on the beach, the signal was particularly weak, making it difficult to upload photos, use social media or stream content reliably.
The hotel also allows a significant number of outside visitors to access its relatively small beach. As a result, especially at weekends, hotel guests may struggle to find available sun loungers either on the beach or around the pool deck.
Finally, music is played continuously on the beach and in the restaurant. At times it creates a pleasant atmosphere, but at other times it can become intrusive for guests looking for peace and relaxation.
The spa facilities are pleasant, although only female massage therapists are available, which may be a consideration for some guests.”
I really enjoyed my short stay
9/10
Mazen · couple · 2026-06-28
“Amazing view from the room of the beach ,the pool , and landscaping , our room was spacious like a studio , very clean , spacious bathroom . Service of staff was excellent , breakfast very good”
