Pamper yourself with a visit to the spa offering massages, body treatments, and facials. Recreational Amenities Enjoy a health club, outdoor pool, and spa tub. Fine Dining and Entertainment Dine at the poolside restaurant, Zaytoun, offering Mediterranean cuisine, or enjoy drinks at the bar/lounge.
Book your stay at Crowne Plaza Festival City, an IHG Hotel, where luxury meets convenience and relaxation.
✦HAPPI HIGHLIGHTS
✦
Excellent service
✦
Great food options
At the hotel
Popular amenities
59 listed
24-hour front desk
Accessible train station shuttle
At least 80% of all lighting comes from LEDs
ATM/banking
Ballroom
Banquet hall
Bicycle parking available
Breakfast available (surcharge)
Bulk dispenser for toiletries
Children's club
View all amenities
Pools & wellness
Full-service spa
Pool sun loungers
Pool umbrellas
Sauna
Steam room
Dining & drinks
Comprehensive food waste policy
Snack bar/deli
Vegetarian breakfast available
Fitness & outdoors
Comprehensive recycling policy
Fitness facilities
Golfing nearby
Rooftop terrace
Terrace
Safety & cleanliness
Eco-friendly cleaning products provided
Eco-friendly cleaning products used
Health club
Multilingual staff
Smoke-free property
Getting around & access
Elevator
Free area shuttle
Free self parking
Free valet parking
No accessible train station shuttle
Wheelchair accessible parking
Wheelchair-accessible van parking
Guest services
Children's club (surcharge)
Concierge service
Luggage storage
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Computer station
Conference center
Double-glazing on all windows
Eco-friendly toiletries
Electric car charging station
Free newspapers in lobby
Free train station drop-off
Free train station pickup
Free WiFi
Gift shops or newsstand
LED light bulbs
Limo or town car service available
Porter/bellhop
Secured bicycle storage
Shopping on site
Stair-free path to entrance
Vegetarian menu options available
Water dispenser
Water-efficient showers only
Review in focus
236 reviews
10/ 10
Started our 7 night trip at this hotel (prior to heading to Anu Dhabi) because we’d stayed here before and really like it. Little did we realise we’d be stranded and stay for a further 7 nights after we were supposed to be back home because of the conflict. Despite a very challenging time for their staff and guests, this hotel looked after us incredibly well. It’s a great location, near airport, situated on the creek and next to the IHG IC and Festival City mall. Everything is clean, lovely pool areas, good gym - brilliant, brilliant staff. Thank you for looking after us and making us feel very safe - special shout out to Jony at the pool bar and Michel on reception. We’ll be back ASAP.
Go16091466441 · Couples · 2026-03-31
The guest experience
9.6out of 10 236 verified reviews
Loved most
Excellent service
Great food options
How guests scored the stay
Service10.0
Mr. Kumar at concierge and several mentions of kind and helpful staff throughout.
Overall Experience9.9
Overall great experiences shared by multiple reviewers indicating satisfaction.
Location9.8
Very close to the airport, metro, and connecting mall, with great access to local amenities.
Food and Beverage9.8
Great variety at the buffet and excellent food options noted.
Room Quality9.3
Rooms were spacious, comfortable, and with great views.
Cleanliness9.3
Room service was noted as great and rooms kept exceptionally clean.
Value for Money9.3
Overall quality of service and amenities suggests good value for the stay.
Amenities9.3
Shared pool deck area and direct access to the mall added value.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 20 recent stays rated 8+
9.6236 reviews
Two Stays - one Trip!
10/10
Go16091466441 · Couples · 2026-03-31
“Started our 7 night trip at this hotel (prior to heading to Anu Dhabi) because we’d stayed here before and really like it. Little did we realise we’d be stranded and stay for a further 7 nights after we were supposed to be back home because of the conflict. Despite a very challenging time for their staff and guests, this hotel looked after us incredibly well. It’s a great location, near airport, situated on the creek and next to the IHG IC and Festival City mall. Everything is clean, lovely pool areas, good gym - brilliant, brilliant staff. Thank you for looking after us and making us feel very safe - special shout out to Jony at the pool bar and Michel on reception. We’ll be back ASAP.”
Unbeatable Staff and Hotel Location
10/10
H2594UXwilliams · Solo travel · 2026-03-15
“I stayed at the Dubai Festival City Crowne Plaza during Feb/March 2026 and really a fabulous hotel, location and staff. View from my room was looking across the Dubai Creek towards the Mohammed bin Rashid Library and downtown Dubai so a view I never got tired of seeing. The Crowne Plaza location attached to the Festival City Mall was also very convenient and gave many great options for shopping, restaurants and coffee cafe’s. Also the Belgium Cafe was attached to the Crowne Plaza and, I think, was the best place in Dubai to enjoy a nightly drink out on the patio and the staff there was the best 👏. Really the staff throughout the Crowne Plaza was superb in every regard….from the efficient front desk staff that made check-in/check-out very smooth to housecleaning that always took great care of the room to the Zaytoun restaurant staff who’s friendly nature and service and delicious food always made the morning breakfasts and evening Iftar’s a highlight of the day. I unfortunately do not remember all the names of the outstanding staff at Crowne Plaze, Belgium Cafe and Zaytoun’s restaurant but for the breakfast staff Haider, Yoon and Peter were the one’s that predominately handled my table so I would like to recognize them. Location and convenience make the Festival City Crowne Plaza a great place to stay but the Crowne Plaza/Belgium Cafe/Zaytoun staff is the reason this will always be my hotel of choice when I am in Dubai.”
High Quality Crowne Plaza Hotel
10/10
Tuckerton · Family · 2026-03-10
“A stay enjoyed during a time of crisis. From the warm welcome to the wonderful view of Dubai Creek, this is a Crowne Plaza of note. Rooms are well maintained and very comfortable with little touches that help make your stay comfortable. There is easy access to Festival City Shopping Centre and the Abra to take you across the Creek to join Dubai Metro. All the staff were charming, helpful and doing their very best to make their guests comfortable at a challenging time.”
Wonderful experience at Crowne Plaza Dubai Festival City
10/10
sharontatendag · Family · 2026-03-04
“I had an absolutely wonderful stay at this hotel! From the moment I arrived, everything was welcoming, clean, and beautifully maintained. The rooms were comfortable and well-equipped, and the overall atmosphere made it easy to relax and truly enjoy my time there.
A special thank you to Shanika, who was our waitress during our stay. She was exceptionally nice, warm, and attentive. Her friendly personality and genuine care made every meal a pleasure. Shanika went above and beyond to make sure we were comfortable and had everything we needed. It’s rare to come across someone who brings such positive energy and professionalism to their work.
I highly recommend this hotel, and I truly hope Shanika receives recognition for her outstanding service. I’ll definitely be returning!”
Excellent
10/10
ali_alaqaby · Business · 2026-02-21
“Very good and comfortable stay”
Family half term break
10/10
jamestF1405QR · Family · 2026-02-20
“Super spacious suite, easily accommodated 4 of us.
Super view of the creek, we never tired of looking across at the skyline
10 minutes from the airport, arranging the transfer through the hotel is highly recommended, £40 each way.
The staff are super helpful from the seamless check in to our departure, and everyone is so courteous, we honestly felt like royalty, and the food was superb. We had a half board option and it represented fantastic value. I can strongly recommend the Anise world buffet which is in the hotel next door.
Our rooms were made up every day and with fresh bottles of water to replace the empties. A particular mention to Rahul our housekeeper who was always so very helpful.
I recommend this hotel 100% and will be returning next year.”
Fabulous family trip - the hotel really look after their guests. Clean, efficient lovely pools and food for every taste
10/10
DayTrip02579468173 · Family · 2026-02-20
“The hotel was clean, ran efficiently and they really look after their guests. The swimming pools were lovely clean towels every day very helpful staff cannot fault our trip”
Outstanding service of Mr Zubair
10/10
Meander41783768145 · Business · 2026-02-19
“I appreciate Mr Zubair outstanding service always whenever I come to crowne plaza DFC he used to guide his staff to prepare my room as I like to be, he is one of the best people I meet, very cooperative doing his best to satisfy clients which affect positively in crowne plaza brand image.”
Excellent all around.
10/10
P521FXchristinaz · Couples · 2026-02-16
“Excellent service! Very helpful and friendly staff. Breakfast was accommodating to all diets and Peter was an excellent waiter.Would highly recommend.”
Breakfast with View
10/10
781pawelt · Family · 2026-02-14
“Beautiful breakfast with even more beautiful view! Best time is at sunrise - to see the city becoming alive.
Jonnel and team was so helpful
Thank You”
Best hotel in Festival City
10/10
TaniaM849 · Couples · 2026-02-14
“Staff were excellent and so helpful. Reception, breakfast staff (amazing breakfast) and pool side, especially the lovely Innocent who looked after us when we were by the pool and was a ray of sunshine so special thanks to him. Cannot recommend this hotel enough as a perfect setting, walking distance undercover to the shopping mall and all its amazing shops and restaurants - hope to stay again with you.”
A Five star experience
10/10
abdullahsW200VG · Solo travel · 2026-02-13
“It was a great experience to theis hotel every thing is very proffesionally done by man kumar and sohel supervisor they are more good then our expectation i wil defenatily recomened this hotel and this staff to everyone who is coming to dubai.”
Belgian beer cafe best experience
10/10
255murada · Friends getaway · 2026-02-12
“The best bar i have visited in festival city Belgian beer cafe has good beers and food especially the Belgian burger
i would also like to appreciate the staff Salah,Tenzing,Tanveer,Antony,Courage,Shalu,Muna,Sam,Pasan,Cleophas and the rest i may i have forgotten”
Great staff
10/10
BryanMalta · Business · 2026-02-09
“Great stay, great location and fantastic rooms and facilities. A big shout and thanks to Ranjan from room service for your perfect assistance.”
Great hotal will stay again spins
10/10
J124XHnicka · Business · 2026-02-08
“Very nice and clear rooms my room was clean everyday by Fazal he’s great person ,Hotal is great to stay , well come back again .”
Mina and yoon best serivce
10/10
zainbb2024 · Family · 2026-02-08
“I stayed at crawn plaza hotel me and my family so much fun !!!!!!!!!!!!!!!!!!!!!!!!!!!!
Breackfast was fantastic !!!!!!!!!!!!!
Mina and yoon both are so kind and give us best serivce ever!!!!!!!!!!!
Thanks to all serivec team !!!!!!!!!!!”
Great breakfast
10/10
hardinl2025 · Family · 2026-02-07
“Breakfast was absolutely amazing , our waiter Anish was absolutely fantastic! Everything that we needed he was quick to help us with. We never ran out of coffee or cappuccino.”
They are amazing toaccomodating the guesr
10/10
853emelyt · Couples · 2026-02-07
“Amazing, some of the staff are very good, have a good place . Nice room and clean. And good atmosphere and and nice room good for a friend to relax and for the family as well”
Ms Betty
10/10
liyanr2026 · Business · 2026-02-03
“Very good hotel with good service and always smiling people. A comfortable stay here. Rooms are super clean, and housekeeping lady Ms Faith is doing a great work.”
Amazing
10/10
411osamas · Business · 2026-01-29
“Amazing customer services and welcoming by the very special front desk staff Maryam and Avun .
Clean room good food and fantastic location”
