Indulge in rejuvenating massages and unwind at the full-service spa. Enjoy a dip in the outdoor pool or relax in the sauna after a workout at the health club.
Fine Dining and Entertainment
Savor international cuisine at one of the four restaurants or opt for 24-hour room service. With a variety of bars and a coffee shop, there's no shortage of options for drinks and snacks.
Convenient Amenities and Services
Stay connected with free Wi-Fi, take advantage of concierge services, and let the kids have fun with babysitting options. With complimentary shuttles to the beach and shopping, your stay is hassle-free.
Book your stay at Metropolitan Hotel Dubai for a lavish experience in the heart of Dubai.
✦HAPPI HIGHLIGHTS
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Friendly staff
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Clean rooms
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Great location
At the hotel
Popular amenities
42 listed
24-hour business center
24-hour front desk
ATM/banking
Banquet hall
Billiards or pool table
Breakfast available (surcharge)
Concierge service
Conference space
Designated smoking area
Electric bicycle charging station
View all amenities
Pools & wellness
Full-service spa
Pool sun loungers
Sauna
Steam room
Wheelchair-accessible pool
Wheelchair-accessible spa
Dining & drinks
Snack bar/deli
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Fitness facilities
Free beach shuttle
Wheelchair-accessible fitness center
Safety & cleanliness
Health club
Multilingual staff
Getting around & access
Elevator
Free self parking
Free shopping center shuttle
Free valet parking
Valet for wheelchair-equipped vehicle
Wheelchair accessible
Wheelchair accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Guest services
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Free newspapers in lobby
Free WiFi
Handrails in stairways
Porter/bellhop
Stair-free path to entrance
Wedding services
Review in focus
190 reviews
8/ 10
It’s a good hotel, but room assignments are a matter of chance.
It’s conveniently located for trips to the city center, the beach, and the airports. The Equity metro station is just a short walk away.
This was my second consecutive stay at the Metropolitan, as my first visit went very well and I was pleased with it. The first time, I was given a non-smoking room with a bathroom and a balcony. It was simply fantastic!
Room cleaning is up to par. Everything is clean and tidy. However, there were some stains on the floor lamp and mirror, and the carpet needed a more thorough cleaning, as white socks immediately turn gray after walking on it. This isn’t a big deal for me. The main thing is that the bedding is perfectly clean, as is the bathroom.
Sound insulation in the rooms is average. Because of the connecting door, you can often hear guests from the neighboring room, especially children, even at night. In that regard, you don’t feel any privacy when talking in your room.
But on my second visit, in August 2025, I was much less fortunate
I was given a room without a balcony and with a shower stall instead of a bathtub
I usually check in before the official check-in time, and the front desk kindly checked me into my room early both times.
I told the front desk that I was willing to wait if they could give me a room with a balcony, but they told me there weren’t any available.
There’s also practically no difference between the Guest and Deluxe rates. The front desk said that Deluxe rooms overlook a garden, while Guest rooms face the street. I booked Guest the first time and Deluxe on my second visit. Both rooms had a view of the street, but the Deluxe turned out to be worse because it lacked a balcony and a bathtub.
It’s a real shame that there’s no way to guarantee a specific room with a balcony and a bathtub, so you have to settle for a game of chance.
ruslanurban · Solo travel · 2026-03-20
The guest experience
9.2out of 10 190 verified reviews
Loved most
Friendly staff
Clean rooms
Great location
Exceptional service
How guests scored the stay
Service9.6
Numerous reviews praise the exceptional service provided by Mudasar and other staff members.
Location9.3
Guests appreciate the hotel's proximity to the Mall of Emirates and metro station.
Overall Experience9.3
The majority of reviews reflect a highly positive overall experience.
Cleanliness9.1
Multiple reviews highlight the cleanliness of the rooms as spotless and well-maintained.
Food and Beverage9.1
Guests enjoyed breakfast and the overall dining experience, though specifics were limited.
Amenities9.1
Reviewers comment positively on various amenities, although specific details were less frequently mentioned.
Room Quality9.1
Guests consistently note that rooms are modern and comfortable.
Value for Money9.1
Guests mentioned good value for the quality of the stay.
Live guest feedback
Guest reviews
Consistent
95% of 20 recent stays rated 8+
9.2190 reviews
A good hotel, but room assignments are a matter of luck
8/10
ruslanurban · Solo travel · 2026-03-20
“It’s a good hotel, but room assignments are a matter of chance.
It’s conveniently located for trips to the city center, the beach, and the airports. The Equity metro station is just a short walk away.
This was my second consecutive stay at the Metropolitan, as my first visit went very well and I was pleased with it. The first time, I was given a non-smoking room with a bathroom and a balcony. It was simply fantastic!
Room cleaning is up to par. Everything is clean and tidy. However, there were some stains on the floor lamp and mirror, and the carpet needed a more thorough cleaning, as white socks immediately turn gray after walking on it. This isn’t a big deal for me. The main thing is that the bedding is perfectly clean, as is the bathroom.
Sound insulation in the rooms is average. Because of the connecting door, you can often hear guests from the neighboring room, especially children, even at night. In that regard, you don’t feel any privacy when talking in your room.
But on my second visit, in August 2025, I was much less fortunate
I was given a room without a balcony and with a shower stall instead of a bathtub
I usually check in before the official check-in time, and the front desk kindly checked me into my room early both times.
I told the front desk that I was willing to wait if they could give me a room with a balcony, but they told me there weren’t any available.
There’s also practically no difference between the Guest and Deluxe rates. The front desk said that Deluxe rooms overlook a garden, while Guest rooms face the street. I booked Guest the first time and Deluxe on my second visit. Both rooms had a view of the street, but the Deluxe turned out to be worse because it lacked a balcony and a bathtub.
It’s a real shame that there’s no way to guarantee a specific room with a balcony and a bathtub, so you have to settle for a game of chance.”
A fantastic stay at the Metropolitan
10/10
430neetip · Solo travel · 2026-03-08
“Five stars for the service and quality. The property is very clean, and you can tell the housekeeping team takes great pride in their work. The staff are very welcoming and made us feel right at home. Make sure to try the restaurants the food is very amazing and there are so many great options to choose from!”
Saviors during Iran war March 2026!
10/10
sarv0thamp · Family · 2026-03-07
“Metropolitan hotel was really good. We stayed here when we were stranded in Dubai during the Iran war of March 2026. The rooms, the buffet are top class. In addition, the staff is also very kind and really go above and beyond to help us. I would like to thank Sandeep at the concierge desk who gave us some good tips about the popular places to visit during our stay. He also helped us to get in touch with the emirates staff to get our flight rebooked. He also helped us to book us a cab back to the airport as well. I would definitely stay over here again for the experience.”
Great experience
10/10
FarAway28349712645 · Family · 2026-03-07
“Sandeep at the concierge was great. Helped us with luggage, taxi booking and also told us about Careem app.
All the staff at the Al Safa restaurant were really kind during our stay at Metropolitan”
Extra ordinary people
10/10
617jintoj · Family · 2026-03-06
“Great place and wonderful staff.i have mention each department especially faham and the people in concierge, the cheifs,housekeepers.its a gret place with all facilities and we keep looking forward to book again with them.”
Great hospitality
10/10
evak116 · Friends getaway · 2026-03-06
“We were dropped in the Metropolitan hotel under exceptional circumstances. The 28th of February, the airspace in Dubai was closed, given the missile threats and the unrest in the region. The correspondent flights for thousands of emirates passengers were cancelled and the airline company has distributed us in different hotels.
We had the chance to be in this hotel and really taken good care of. All the personnel - from the cleaning stuff, the reception, the concierge, the stuff in the restaurant - were extremely kind and attentionate. The management of the number of people arrived this Saturday evening and the assignment of rooms was done in a very orderly and efficient manner respecting the priorities for elderly people and families with children.
The stuff in the reception, our friends Kamal and Faham, were particularly caring, responding to our questions with patience and importantly with a genuine smile. We really appreciated their professionalism which is a very important quality when dealing with clients under stress in such rare occasions. Some of us were in fear for their lives and the hospitality experienced in the Metropolitan hotel and its people helped us go through this in a very pleasant manner. We felt really taken care of.
The service, the cleanliness, the rooms, the personnel all contributed in our amazing accommodation .
A big thank you to all of you.
Valia”
Excellent serice
10/10
Y8339FJsabrinab · Solo travel · 2026-03-05
“Mudassar and jayward took à Nice care of our rooms, with nice cleaning and attitude always smiling!”
Cleaning room
10/10
J9391FMmarionl · Friends getaway · 2026-03-05
“Mudassar and Jayward take care of us everydays we spend here. We got everything we need for us. We are really thankfull”
Great Support and Service during crisis
10/10
madh755 · Family · 2026-03-04
“I would like to share my sincere appreciation for Sandeep and the exceptional support he extended to us during the recent crisis situation due to the war.
During a time when uncertainty and stress were very high, Sandeep went above and beyond his regular responsibilities to ensure we felt safe, informed, and taken care of. He was calm, approachable, and always available whenever we needed assistance. Whether it was helping us with extended stay arrangements, coordinating updates, or simply checking in to see if we were comfortable, he handled everything with genuine care and professionalism.
What truly stood out was his proactive attitude. We did not have to repeatedly follow up or request support — he anticipated our needs and acted swiftly. In a crisis situation, that level of ownership makes a huge difference. His reassurance helped reduce a lot of anxiety for us and our family.
Personally, I value service that comes from empathy, not just duty. Sandeep demonstrated empathy, patience, and leadership under pressure. He represented the hotel with integrity and humanity during a very difficult time.
Please convey our heartfelt thanks to him. Team members like Sandeep are a true asset to the organization.”
Thanks to sanjay kohli for helping us and handling night shift in such rush moments
10/10
Heavy006 · Business · 2026-03-01
“We had a pleasant stay, sanjay was so helpful and punctual with us his hospitality was to notch. I recommend everyone who visits dubai to have a day here
He really helped us in the critical situation of dubai attacks 🤌🤌🌹”
Highly recommended - exceptional service by staff
10/10
958asmitad · Business · 2026-03-01
“Amazing service by all the staff here and great amenities! The breakfast buffet is also great here. Exceptional hospitality by the housekeeping team especially by Mudassar! The hotel is also quite centrally located and walkable to metro making it very convenient to reach anywhere in Dubai. I highly recommended Metropolitan for your stay in Dubai.”
Wedding Banquet hall experience
2/10
B7845IHfionad · Family · 2026-02-23
“I had organized my wedding reception in the banquet however the experience was quite bad. Not the finalized menu, no room booked for the couple wherein initially it was informed as a complimentary. No signage board. Starters not served properly. Sales agent not present at the time of event. The worst part was there was no apology, the message and email was left unattended. Not even a single call after the event to check on what went wrong.
Immensely disappointed!”
Amazing place to host corporate events
10/10
831aiswaryaa · Business · 2026-02-16
“We recently hosted our office annual celebration at the rooftop venue of Metropolitan Hotel, and the experience was truly exceptional from start to finish. The rooftop setting provided a stunning ambiance with beautiful views. The venue layout was spacious, elegant, and ideal for hosting more than 50 people. The hotel staff were incredibly professional, attentive, and supportive throughout the event. From planning coordination to on-ground execution, every detail was handled smoothly and efficiently. The team ensured that everything ran seamlessly, allowing us to fully enjoy the celebration without any stress. The hospitality and dedication shown by the team was exceptional.
Highly recommended for corporate events, celebrations, and gatherings. We look forward to hosting more events here in the future.”
Comfortable stay
10/10
rashedkk42 · Solo travel · 2026-02-14
“Hotel location perfect,comfortable and they have professional staff they are always helping customers.I would like to thank Sunny he was very helpful, friendly and always smiling I wish a good luck for him.”
Good value & great service
8/10
Ohsah · Business · 2026-02-13
“Great service and good value are the key things about the hotel. It's not the most luxurious, nor the cheapest but it gives you great value, everything you would need, and with great service. Huge thanks to Sanjay from the housekeeping night shift!”
Great experience
10/10
124amrf · Business · 2026-02-06
“Great staff, always smiling specially Sanjay from housekeeping. he is very helpful. Night shift are very helpful. Food is ok. Reception are always welcoming your questions”
Awesome Sanjay good job keep it up and keep up the same spirit
10/10
hafroza · Business · 2026-02-02
“The hospitality is awesome and the Sanjay from housekeeping he is a gem and well maintained and ensured everything is settled.”
Excellent hotel - friendly staff and close to Mall of Emirates. Micheal is amazing.
10/10
5sabeeham · Family · 2025-12-31
“Micheal was amazing, really helpful, polite and friendly. He made our visit extra special. Rooms clean and modern. Very close to Mall of Emirates and metro station. Good value for room.”
Muddasar is very helpful thank you 😊
10/10
621laxmis · Friends getaway · 2025-12-30
“"Dear Metropolitan Hotel Team,
I wanted to express my gratitude for the exceptional service I received during my recent stay. Mudasar, a member of your housekeeping staff, went above and beyond to ensure everything was perfect. His attentiveness and dedication to his responsibilities made my stay truly comfortable. I'll definitely be back because of his outstanding service. He's a true asset to your hotel!
Thank you again for a wonderful experience 😊."”
Good service
10/10
344mohammadrezar · Business · 2025-12-28
“Thank you housekeeping team lot of help mudassar is very good person and help I will come back again room was very clean nd good service”