The hotel provides stunning views and is well-located, contributing to a high satisfaction level.
Room Quality10.0
Rooms are described as stunning with luxurious features, enhancing the overall experience.
Overall Experience10.0
The overall stay was wonderful with several highlights despite a few areas of concern.
Service9.6
Staff were generally kind, warm, and professional; however, there were concerns about the check-in process.
Amenities9.1
Limited dining options were noted, which impacted the overall score.
Value for Money9.1
The value for this hotel is generally seen as acceptable given the high level of quality.
Cleanliness8.6
There was a mention of a sometimes smelly place, which affected the rating.
Food and Beverage8.6
Dining options were limited with one key restaurant closed, negatively influencing the experience.
Live guest feedback
Guest reviews
Consistent
90% of 20 recent stays rated 8+
9.457 reviews
Guest review
10/10
shira · family · 2025-10-12
“Clean room, everything is new and beautiful ”
Guest review
6/10
John · 2025-10-05
“I have been staying at One&Only resorts for over 20 years and have always had exceptional experiences. Unfortunately, this hotel did not live up to the usual standard.
The service was very poor from the start. On arrival, there was little attention to detail, and throughout my stay, staff seemed unorganized and inattentive. At breakfast, I waited over 30 minutes just to receive a drink.
One of the biggest disappointments was that the rooftop pool was closed — something I was not informed about when I booked.
The property itself is beautiful and very clean, but overall, the lack of service and unavailable facilities made for a disappointing stay.”
Guest review
10/10
ali · 2025-09-30
“Excellent ”
Guest review
10/10
Ahmed · 2025-09-27
“Outstanding ”
Guest review
10/10
Mohammed · family · 2025-09-20
“One of my best experience in dubai”
Guest review
10/10
Jeffrey · partner · 2025-09-01
“Amazing building and rooms. Grand Za’abeel room is stunning - beautiful bathtub the size of a plunge pool! Incredible Burj Khalifa view. Staff is kind, warm, professional and execute with grace and humour. Stunning shared areas. The lobby, the hallways, and the views feel luxurious with beautiful modern design. Link is a landmark in itself. A wonderful and gorgeous place to stay!!”
Guest review
6/10
Tanisha · 2025-08-28
“Took one and a half hour to check in plus no one tild us that the main pool waa shut which shld hv been told to us”
Guest review
10/10
Princess · partner · 2025-08-22
“I enjoy my stay at the hotel beat view staff were great .! ”
Guest review
8/10
Margot · partner · 2025-08-17
“Lovely room, very comfortable bed, tricky lights (never did master the bathroom lights) superb breakfast, really excellent and lovely service especially from Vishwas.
The only thing that let it down was the appalling checking in system which took an hour and staff were incompetent and lacking empathy ”
Guest review
8/10
ALALI · 2025-08-12
“Dining options where very limited with key restaurant La Dame de Pic being closed. Other dining options were limited and only Not of a good enough standard”
Guest review
10/10
nouf · family · 2025-07-26
“My experience at One & Only Zaabeel was wonderful. Everything was perfect, the Staff, the spacious room, the ambience, the breakfast & just absolutely everything. The place was sometimes (not always) a bit smelly, but they tried to compensate that with a fabulous set of perfumes & diffusers. Definitely worth a try. Will come back again.”
Guest review
10/10
Ali · family with children · 2025-07-02
“Great place”
Guest review
10/10
Aviv · 2025-06-17
“perfect”
Guest review
10/10
Abdelfattah · family · 2025-06-15
“Excellent and pleasant stay, definitely highly recommended for families and singles alike ”
Guest review
10/10
Yamilet · partner · 2025-05-25
“The hotel is extremely luxurious with amazing views and extraordinary architecture, delicious food, and an excellent breakfast buffet . It's a good location near some important places you can visit. all personal already to help with anything you need. My room with gorgeous view to burj Khalifa tower and downtown city
”
Guest review
10/10
ILKER · 2025-05-23
“Quality of service/staff. Excellent gym. Excellent rooms. Quality of food. ”
Guest review
10/10
Tsoek · partner · 2025-05-17
“Lifts were slightly confusing but overall a beautiful luxurious hotel which I would definitely recommend to others and also stay again myself.”
Guest review
10/10
Anila · family · 2025-05-05
“The property looked gorgeous and has many amenities. The staff was professional, welcoming, and helpful in every way. I have stayed in another One and Only property many years ago and the experience was phenomenal. Therefore, once I was aware that there was another property in Dubai, I booked it. The property and service was impeccable and was a great experience! ”
