Indulge in massages, body treatments, and facials at the spa. Enjoy the health club, outdoor pool, and indoor pool for ultimate relaxation.
Dining and Entertainment
Experience international cuisine at Dunes Cafe or savor 24-hour room service. Unwind at the bar/lounge or poolside bar with your favorite drink.
Convenience and Comfort
Stay connected with complimentary wired and wireless internet access. Enjoy amenities like a business center, airport shuttle, and 24-hour room service.
Book now for an unforgettable stay!
✦HAPPI HIGHLIGHTS
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Exceptional service
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Great location
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Friendly staff
At the hotel
Popular amenities
52 listed
24-hour front desk
Accessible shuttle
Airport transportation - pickup (surcharge)
Banquet hall
Breakfast available (surcharge)
Comprehensive food waste policy
Comprehensive recycling policy
Concierge service
Double-glazing on all windows
Elevator
View all amenities
Pools & wellness
Full-service spa
Pool sun loungers
Sauna
Steam room
Dining & drinks
Locally-sourced food on site (80% or more)
Vegetarian breakfast available
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Fitness facilities
Free airport transportation
Golfing nearby
Tennis lessons on site
Terrace
Wheelchair-accessible fitness center
Safety & cleanliness
Health club
Multilingual staff
Smoke-free property
Getting around & access
Free self parking
Free valet parking
No accessible shuttle
Valet for wheelchair-equipped vehicle
Wheelchair accessible parking
Wheelchair-accessible van parking
Guest services
Luggage storage
Meeting rooms
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Energy-saving switches
Free newspapers in lobby
Free WiFi
Free wired internet
Gift shops or newsstand
Internet access
LED light bulbs
No single-use plastic water bottles
Pilates classes on site
Racquetball/squash on site
Reusable cups only
Showcase for local artists
Stair-free path to entrance
Vegetarian menu options available
Water-efficient showers only
Well-lit path to entrance
Review in focus
425 reviews
10/ 10
The best hotel in the world If only I could express how well they treat the guest And the care they take with each guest that stays in the shangri la We love the hotel and would never stay anywhere else in Dubai It such a beautiful hotel but most of all the staff are amazing Excellent location and Incredible management No words can even begin to tell you the quality of service your given as a guest at the Shangri la Dubai
deelynn172 · Couples · 2026-03-27
The guest experience
9.6out of 10 425 verified reviews
Loved most
Exceptional service
Great location
Friendly staff
Worth knowing — Poor food quality at NYE event · Value for money concerns
How guests scored the stay
Service10.0
Staff is extremely friendly, kind, and attentive, providing a great level of service.
Location10.0
Outstanding location with quick access to main attractions and impressive views.
Amenities10.0
Common areas and facilities are perfectly maintained with a sense of comfort.
Overall Experience10.0
Overall experience highlighted by exceptional service and comfort.
Cleanliness9.9
Rooms are impeccably clean and well-maintained.
Room Quality9.9
Rooms are spacious and well-soundproofed.
Value for Money8.9
Some experiences did not match expectations, impacting perceived value.
Food and Beverage8.0
Food quality was poor, and execution careless according to NYE Gala review.
Live guest feedback
Guest reviews
Remarkably consistent
95% of 20 recent stays rated 8+
9.6425 reviews
The most incredible hotel
10/10
deelynn172 · Couples · 2026-03-27
“The best hotel in the world If only I could express how well they treat the guest And the care they take with each guest that stays in the shangri la We love the hotel and would never stay anywhere else in Dubai It such a beautiful hotel but most of all the staff are amazing Excellent location and Incredible management No words can even begin to tell you the quality of service your given as a guest at the Shangri la Dubai”
Shangri-la Dubai
10/10
472finleyr · Friends getaway · 2026-03-06
“Brilliant hotel and staff more than helpful especially Khodarahm who went above and beyond everytime.”
Feels like home
10/10
Lefei · NONE · 2026-03-05
“We’ve been staying at Shangri-La Dubai for the first time, the hotel and the staff were just incredible. Super suite with interconnecting room for the kids.
Great service and attention to detail.
Special mention to Mahmud who helped everyone during the situation and came back from home to support clients at the hotel.
Thanks to Khodarahm who always has a smile on his face and provided help and advices.
Shangri-La Dubai didn’t disappoint and felt like home.”
La mejor
10/10
sofiagS635EO · Solo travel · 2026-03-03
“Khodarahm is the best good energy good person recomendado al 100 por 100”
Outstanding Experience at the Sangri-la Hotel, Dubai
10/10
721miryc · Solo travel · 2026-03-02
“I’am currently staying at the Shangri-la Hotel in Dubai, and the experience is outstanding. The staff are incredibly kind, and the customer service is top-notch. I especially want to highlight Khodarham, who works at the entrance. He is a wonderful guy, always with a smile, and extremely friendly. He informed us perfectly about everything we needed, and I feel very well taken care of. Without a doubt, I will recommend it 100%.”
Luxury experience - minus the pool loungers
8/10
yasmingQ9292OL · Couples · 2026-03-01
“Faultless service at this hotel, beautiful rooms and views, and well-worth upgrading to a club room so you have lounge access and benefits. The beds were also extremely comfy and I slept incredibly well.
The only reason why I've not given 5 stars is because one family from the residence would hold sun loungers all day and night for the week when we visited (even when they didn't use them, they always secured the best spots). Pool staff didn't monitor this, which doesn't feel like a 5 star experience. Everything else was fantastic - especially service!”
GREAT HOTEL
10/10
S4911IOjesusf · NONE · 2026-02-24
“Everywhere I go, I try to find something wrong, something the hotel may have missed in their quest for 5-star status. When you establish yourself as a 5-star hotel, it is all about the little details. Details that may seem trivial to some, are important to me. Things like the A/C working and on when I get to the room. The view as promised. The requests that were asked for ahead of time, were granted with such care. My wife loved the Bronze package that your staff prepared for our anniversary. The shower has enough water pressure. The ability to change denominations of local currency at the front desk. There were so many things that I could not remember them all. The attention to detail is what I look for the most, and I am not impressed much, but I was impressed with your establishment and I recognize it as a true 5-star hotel. I am not that good with names , but the entire staff was kind and thoughtful at every moment, and I want to give a special shout (and forgive my pronunciation) to the gentleman at the omelette station , who after the first day, already new what my order would be and made it with a smile. I think his name was Onom or Ono. He made me and my wife those omelettes with the skill of a Michelin star chef and with so much kindness. As mentioned in the begining , while I tried , I could not find anything wrong with your hotel, staff or services, which is why I consider it a true 5-star establishment, and having the opportunity, I would stay there again. Thank you for the memories. ”
Great service, excellent rkhodarahm
10/10
natb722 · Family · 2026-02-24
“Mr khodarahm He's truly an amazing person who helps everyone… He deserves a raise❤️❤️❤️❤️”
Best service
10/10
795hala · Family · 2026-02-23
“The service at Shangri La is unmatched. I’ve been to many hotels in Dubai but the level of care and attention is extraordinary. Especially Mr. Khodarahm who always takes care of us and welcomes us with respect and a good mood.”
Average stay in 3-Bedroom Apartment Room
6/10
kapiljoy33 · Family · 2026-02-23
“We stayed at Shangri La Dubai for five nights from Boxing Day to New Years Eve (Dec25) in a 3-Bedroom Apartment/Suite for my family and I.
We were travelling with our young children and grandparents so the additional space of the room was welcomed. The space was huge, very spacious and we each had our own bathroom to use.
However, the room is showing its age and is need of a refurbishment. It’s just not up to the normal Shangri-La standards. We also had an issue with one one bedrooms smelling with cigarette smoke. We complained and whilst it was handled quickly by the management team, they were unable to resolve it which was disappointing.
The location of the hotel is good, on a busy road but close to get to the usual downtown attractions and a local metro nearby.
The breakfast at the hotel is another issue we were made to wait for tables due to capacity/space issues. When travelling with young children, this isn’t ideal.
The upgrade to use the lounge facilities was offered at check-in and we were glad we decided to pay for this. It includes access to a high floor area for afternoon canapés and evening snacks. Drinks including alcohol is also served. This helped when travelling with our family. The staff there (Keith and the team) made an effort to make us comfortable.
Service overall was ok. They tried their best with making our trip special as it was my father in laws birthday. The staff arranged cake, cards and balloons which was a nice touch.
Overall would we stay here again? No, I think the quality of the hotel together with the room issues were a problem. I wouldn’t recommend staying here to either friends or family. However it did meet our space needs burning city like Dubai where they’re lots of five star hotels I think this Shangri-La has a lot to do to improve.”
Convenient location - great hotel
10/10
1ELTEL · Couples · 2026-02-20
“Enjoyed two nights on the way to Sri Lanka. Location is great for Dubai Mall / Burj Khalifa, either by complementary hotel shuttle of nearby Metro station. The upgrade to a Horizon room in 39 floor provided a great view of the Burj Khalifa at night. Shangri-La hotels are noted for their superb breakfasts and this one didn’t disappoint, such great variety and cook stations for eggs and noodles. All-in-all an enjoyable short stay,”
Perfect Stay for Our Group – Outstanding Service!
10/10
681marke · Family · 2026-02-20
“We recently stayed at Shangri-La Dubai as a group, and the experience exceeded all our expectations. From the moment we arrived, Ma’am Luz handled everything smoothly and professionally, making our group check-in seamless and stress-free.
The rooms were spacious, impeccably clean, and offered stunning views of the Dubai skyline. Everyone in our group was impressed with the comfort of the beds and the overall luxury feel of the rooms.
The breakfast was a highlight — an incredible selection with something for everyone. Whether you prefer continental, Asian, or Middle Eastern options, the variety and quality were exceptional. The staff were attentive and accommodating, ensuring our group was well taken care of at all times.
The facilities, especially the pool area, were perfect for relaxing together after a busy day exploring Dubai. What truly stood out was the hospitality — warm, attentive, and genuinely welcoming.
If you’re traveling with family, friends, or colleagues, this hotel is an excellent choice. We highly recommend it and would definitely return on our next visit to Dubai!”
Shangrila Birthday Experience
10/10
500jml · Friends getaway · 2026-02-19
“Our second stay at Shangri-La Dubai was truly exceptional and once again exceeded our expectations. From arrival to departure, the level of service embodied luxury hospitality. The entire team demonstrated impeccable professionalism, warmth, and attentiveness, creating an atmosphere that feels like home but on a luxurious setting. Special recognition to Luz and Archel. Kopila , Sheila, Coline, Soad and Elizabeta was extraordinary.
The facilities were amazing, and maintained to the highest standards. Every detail was flawlessly executed, from the beautifully appointed, featuring a breathtaking Burj Khalifa view and delightful birthday surprises, to the outstanding service across all outlets, including the staff in the reception, housekeeping, in-room dining, the Pool, and Hoi An. Each experience reflected excellence and consistency in service.
We would once again like to commend Luz and Archel for their gracious hospitality and dedication. Their poise, efficiency, and personalized care truly elevated our stay and made us feel completely at home.
Shangri-La Dubai has now become one of our favorite destinations for holidays and special occasions, and we eagerly look forward to returning on our third time.”
Amazing
10/10
joshualH5209CY · Family · 2026-02-15
“Amazing hotel breakfast incredible dinner incredible and lunch incredible you name it there is nothing they have to tweak best hotel I have ever been to the swimming pools are amazing and food totally recommend for all”
Excellent Service staff!
10/10
NajibMC69 · Business · 2026-02-15
“Especially the Horizon club staff goes out of their way to help with smile. Have to mention Nikihil who sorted out all my business needs on several occasions . Thank you looking forward to staying here soon.
”
Excellent job khodarahm
10/10
815zulqarnainh · Business · 2026-02-15
“Mr khodarahm is best amazing and very helpful and he is always helping guy and super excellent thank you Mr khudaram for helping and I will come back to this hotel only for Mr khodarahm”
A Perfect Stay with Outstanding Service
10/10
Ra1monda · Business · 2026-02-14
“We had a truly wonderful experience at Shangri-La Dubai. From the moment we arrived, we felt warmly welcomed and genuinely cared for. The level of service throughout our stay was impeccable — professional, attentive, and always delivered with a smile.
What stood out most was the kindness and patience shown toward our four-year-old child. The team made him feel comfortable and happy, which meant so much to us as parents.
The dining experience was excellent — delicious food and a lovely atmosphere.
This hotel perfectly combines true professionalism with heartfelt hospitality. It is an ideal choice both for families and for business travelers. We are very grateful for such a special stay and will definitely return. Highly recommended!”
Fantastic location for our week long conference
10/10
cb200732 · Business · 2026-02-13
“I booked the Shangri La for week long conference for 115 people. The hotel surpassed all my expectations and nothing was too much trouble (and believe me we did test them a few times with last minute changes).
We stayed during Ramadan and held a private dinner by the pool on one evening, the food was incredible, large buffet in little carts and lots of choices.
I would highly recommend this hotel if you are looking for a venue for a large conference.”
Excellent job!
10/10
O6145RDmaxa · Business · 2026-02-12
“Hotel stuff is amazing! Well done guys! The best concierge Khodarahm in the Shangri-la HOTEL DUBAI
THANK YOU VERY MUCH FOR YOUR service”
Khodaram excellent job!
10/10
cherrycK7923JZ · Business · 2026-02-09
“Mr mr khodarahm is such a helpful and pleasant guy in the front desk. I must recommend him very smiling and very nice to everyone who enters the hotel. Good service ❤️❤️❤️”
