Indulge in relaxation at the spa, take a refreshing dip in the pool, or stay active at the well-equipped gym.
Gourmet Dining
Enjoy exquisite dining experiences at the hotel's two restaurants, offering a culinary journey for your taste buds.
Prime Location
Explore London's finest attractions with ease, being just minutes away from Hyde Park, Harrods, and designer stores on Sloane Street.
Experience luxury and convenience at The Carlton Tower Jumeirah. Book now for an unforgettable stay.
✦HAPPI HIGHLIGHTS
✦
Great service
✦
Excellent location
At the hotel
Popular amenities
91 listed
24-hour front desk
24-hour security
Access to health care professionals
Aerobics
Air conditioning
Baby safety gates
Babysitting/child services
Bar
Barber/beauty shop
Beauty Services
View all amenities
Pools & wellness
Fitness/spa locker rooms
Hair Salon Services
Heated pool
Hot tub/Jacuzzi
Indoor pool
Massage services
Pool with view
Sauna
Spa/wellness center
Spa/wellness center services
Steam room
Swimming pool
Dining & drinks
Breakfast in the room
Breakfast takeaway containers
Coffee Shop on site
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Restaurant
Sanitized tableware & silverware
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Fitness center
Fitness classes
Fitness facilities
Outdoor furniture
Personal trainer
Sun loungers or beach chairs
Sun terrace
Tennis court
Yoga classes
Rooms & comfort
CCTV in common areas
CCTV outside property
Heating
Non-smoking rooms
Soundproof rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Fire extinguishers
First aid kit available
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Process in place to check health of guests
Safety deposit box
Security alarm
Smoke alarms
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Parking garage
Private parking
Valet parking
Wheelchair accessible
Guest services
Concierge service
Currency exchange
Express check-in/check-out
Fax/photocopying
Invoice provided
Ironing service
Laundry
Laundry washed per local authority guidelines
Lockers
Luggage storage
Meeting/banquet facilities
Pet basket
Pet bowls
Private check-in/check-out
Tour desk
Services & essentials
Business center
Car hire
Cashless payment available
Daily housekeeping
Face masks for guests available
Key card access
Mobile app for room service
Non-smoking throughout
Room service
WiFi available
Review in focus
307 reviews
10/ 10
Every thing
Fatima · extended group · 2026-10-16
The guest experience
10.0out of 10 307 verified reviews
Loved most
Great service
Excellent location
Worth knowing — High pricing · Gym equipment issues
How guests scored the stay
Cleanliness10.0
Most reviews noted cleanliness as a positive factor.
Service10.0
Staff received high praise for their positive energy and responsiveness.
Location10.0
Location was consistently mentioned as excellent, especially proximity to attractions.
Room Quality10.0
The room quality was highlighted as stylish and comfortable.
Amenities10.0
Positive mentions but a noted issue with gym facilities.
Value for Money10.0
Some reviews indicated the price as being high, particularly for certain room types.
Food and Beverage10.0
Food quality during events received outstanding feedback.
Overall Experience10.0
Overall experience was portrayed as exceptional across multiple reviews.
Live guest feedback
Guest reviews
Mixed experiences
80% of 10 recent stays rated 8+
10.0307 reviews
A wonderful experience and a very pleasant stay.
10/10
Fatima · extended group · 2026-10-16
“Every thing”
Keep it up.
10/10
Khan · solo traveller · 2026-09-18
“Upon arrival we were given tea and towels like a first class service on a plane. The staff were absolutely out of the world and the hotel was the best hotel I've ever stayed in. Will always stay here whenever I travel to London from here onwards”
Guest review
1/10
Moe 2020 · solo traveller · 2026-09-15
“The rudeness is unbearable!”
Guest review
1/10
Moe 2020 · solo traveller · 2026-09-15
“Nothing really”
Turned a bad experience to a positive one
10/10
Maryam · family with children · 2026-09-12
“The staff were very friendly and super helpful. They tried to accommodate us whenever we faced difficulty during our extended stay due to Heathrow Airport incident.”
A wonderful stay with excellent hospitality and amazing staff.
10/10
AHMAD MOHAMMAD · couple · 2026-09-05
“We had a great experience. The hospitality was excellent, and all the staff were friendly, welcoming, and always smiling.”
One of the finest luxury hotel in London
10/10
Joao · couple · 2026-09-05
“Friendly staff, clean, amazing gym and wellness facilities.”
Guest review
9/10
Tarek · extended group · 2026-08-05
“Everything”
Outstanding stay!
10/10
Flyer43081098978 · NONE · 2026-08-03
“This was my second stay in the hotel. Spacious family suit, bathroom with Shataf which is an attractive thing in the hotel for Muslims. Great welcoming with friendly staff. Clean rooms, comfortable beds. Quick room service. Great location.
Definitely will come again.”
Amazing Staycation !
10/10
Nicksandhu · NONE · 2026-07-28
“Two nights in absolute heaven at the Jumeirah Carlton Tower, Knightsbridge.
As loyal patrons of Jumeirah Al Naseem in Dubai for many years, this was our first stay at the Jumeirah Carlton Tower. Our expectations were incredibly high, and we were genuinely excited to see whether it could live up to its sister hotel in Dubai.
It did… and then some.
It is immediately clear that Andrew, the General Manager, has instilled exactly the same culture of excellence, attention to detail and genuine hospitality that Azar has created at Al Naseem. The standards are exceptional.
From the moment we arrived, we were welcomed with such warmth, kindness and professionalism that we instantly felt at home. It genuinely felt like coming back to family, exactly as it does every time we stay at Al Naseem.
The hotel itself is immaculate. Every area is beautifully maintained, and our Superior Room was elegantly presented, complete with a thoughtful welcome gift from the Jumeirah team.
During our stay we made full use of the outstanding spa and fitness facilities. I enjoyed a wonderful 90-minute massage, while my fiancée, Hannah, had a facial which she described as one of the finest treatments she has ever experienced.
We were also fortunate enough to enjoy access to the beautiful Cadogan Gardens, a hidden oasis in the heart of London.
Throughout the hotel, every member of staff made us feel genuinely valued. The warmth, friendliness, cleanliness and attention to detail were evident at every turn.
One of the highlights of our stay was being invited to a hosted dinner where we had the pleasure of meeting the Jumeirah One Executive Team – Michael, Lucy and Joanne.
What an incredible trio.
Dinner itself was simply outstanding. We enjoyed an extraordinary six-course tasting menu inspired by the SailGP event, with every course passionately explained by the Chef. It was an unforgettable culinary experience.
The following morning we were whisked away to Portsmouth for SailGP in true Jumeirah style. Travelling in chauffeur-driven luxury vehicles with food and refreshments throughout the journey, every detail was flawlessly planned and delivered from start to finish.
The event itself was fantastic. The food was superb, the atmosphere electric and, although Team GB didn’t win on the water, by the end of the day we all felt like winners. Michael, Lucy and Joanne have an extraordinary ability to make every guest feel welcomed, included and genuinely valued. Their warmth, professionalism and attention to detail transformed a wonderful event into an unforgettable experience.
On the journey back, we finished the day with dinner at Heston Blumenthal’s world-famous restaurant, which was the perfect ending to a truly unforgettable day.
Back at the hotel, breakfast deserves a special mention. It was absolutely sensational. We both agreed it is a contemporary European interpretation of the outstanding breakfast served at Al Naseem, no easy benchmark to meet.
Before departing, we enjoyed a late checkout followed by the hotel’s wonderful Afternoon Tea. The sandwiches, pastries and freshly baked scones were exceptional and rounded off our stay perfectly.
As we said our goodbyes to Andrew and his outstanding team, we both reflected on just how high our expectations had been before arriving.
Not only were they met…
They were exceeded.
To top it all off, while relaxing in the hotel lobby we were fortunate enough to see His Highness Sheikh Mohammed bin Rashid Al Maktoum, the Ruler of Dubai, walking through the hotel with his entourage. If the Jumeirah Carlton Tower is good enough for the Ruler of Dubai, it’s certainly good enough for us!
Our heartfelt thanks go to Andrew, Michael, Lucy, Joanne and every member of the Jumeirah Carlton Tower team for creating such a seamless, thoughtful and unforgettable staycation.
You didn’t simply provide luxury accommodation.
You created memories that will stay with us for a lifetime.
We cannot wait to return. ❤️❤️”
