Hotelaholic

London

Pan Pacific London

80 Houndsditch, London, EC3A 7AB

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    Experience the epitome of luxury at Pan Pacific London with spacious rooms featuring floor-to-ceiling windows, marble bathrooms, and high-end amenities like Dyson hairdryers and Nespresso coffee makers.

  • Wellness Retreat

    Indulge in complimentary access to the wellbeing floor, boasting an indoor infinity pool, interactive gym, sauna, steam rooms, and rejuvenating treatment rooms for the ultimate relaxation and rejuvenation experience.

  • Culinary Delights

    Savor a culinary journey at six distinctive restaurants and bars, each offering a unique gastronomic experience inspired by the diversity and elegance of Singapore, all while enjoying the convenience of 24-hour room service.

Book your stay at Pan Pacific London now to immerse yourself in unparalleled luxury, wellness, and gastronomy in the heart of London's Square Mile.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Elegant rooms

  • Excellent location

At the hotel

Popular amenities

83 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Babysitting/child services
  • Bar
  • Beauty Services
  • Breakfast in the room
  • Cashless payment available
  • CCTV in common areas
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Heated pool
  • Indoor pool
  • Infinity pool
  • Manicure
  • Massage services
  • Pedicure
  • Pool with view
  • Sauna
  • Spa/wellness center
  • Spa/wellness center services
  • Swimming pool

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Personal trainer
  • Sun loungers or beach chairs
  • Yoga classes

Rooms & comfort

  • CCTV outside property
  • Emergency cord in bathroom
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed

Services & essentials

  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key card access
  • Mobile app for room service
  • Non-smoking throughout
  • Room service
  • Strollers
  • Toilet with grab rails
  • WiFi available

Review in focus

3,135 reviews
10/ 10
Very clean and excellent facilities. Great location under a minutes walk from Liverpool Street station. We didn’t use the pool or spa but it looks great. Staff were all very friendly and helpful. Loved the welcome card and chocolate in the room. Breakfast was really nice and there was a lot of choice.
Helen · family with children · 2026-10-23

The guest experience

9.6out of 10
3135 verified reviews

Loved most

  • Friendly staff
  • Elegant rooms
  • Excellent location
  • Great food

Worth knowing — Cleanliness issues · Service inconsistencies

How guests scored the stay

  • Location10.0

    The position of the hotel is excellent for accessibility, praised consistently in reviews.

  • Room Quality10.0

    Rooms were described as elegant, spacious, and comfortable, although there were maintenance issues.

  • Overall Experience10.0

    Overall satisfaction noted, despite some operational issues.

  • Service10.0

    Staff were described as friendly and helpful; however, some experiences were negative, potentially skewing perceptions.

  • Food and Beverage9.9

    Room service food was rated highly and compared favorably to a nearby restaurant.

  • Amenities9.4

    Good amenities such as a heated pool, although the temperature was criticized.

  • Value for Money9.0

    Expectation of breakfast included for the price paid affected perceptions of value.

  • Cleanliness8.5

    Issues were raised regarding cleanliness, such as holes in sheets and grubby windows.

Live guest feedback

Guest reviews

Mixed experiences

89% of 9 recent stays rated 8+

9.63135 reviews
  • We will definitely book here again!

    10/10

    Helen · family with children · 2026-10-23

    “Very clean and excellent facilities. Great location under a minutes walk from Liverpool Street station. We didn’t use the pool or spa but it looks great. Staff were all very friendly and helpful. Loved the welcome card and chocolate in the room. Breakfast was really nice and there was a lot of choice.”

  • Altamente recomendable

    10/10

    Isabel · extended group · 2026-10-23

    “Todo.”

  • Friendly staff. Modern room. Great central location

    9/10

    Karl · couple · 2026-10-18

    “Friendly staff on arrival. Room on the 18th floor had an amazing view”

  • Great Staff Horrible Experience

    3/10

    Halia · couple · 2026-10-18

    “The staff were really nice and supportive which I appreciated.”

  • Très bon séjour !

    9/10

    Katharina · solo traveller · 2026-10-14

    “Salle de sport Piscine Restauration Gentillesse du personnel Propreté”

  • One of the best most luxurious hotels I have stayed in

    10/10

    Michael · couple · 2026-10-12

    “Perfect! Incredible stay!!!”

  • Tout était parfait

    10/10

    Roxane · family with children · 2026-09-14

    “Nous avons beaucoup apprécié séjourner au Pan Pacific, la chambre était très spacieuse, bien équipée. Nous avons beaucoup aimé nous détendre au bord de la piscine. Le personnel était à l’écoute de nos moindre besoin et j’ai même eu une délicieuse attention pour mon anniversaire :)”

  • Superb from beginning to the end .. will be back when next in london

    9/10

    Zahir · couple · 2026-09-12

    “All the staff are special and Alex if it is possible even more”

  • Guest review

    10/10

    Andrew · couple · 2026-09-10

    “Great location and great facilities”

Hotel info and reviews come from third-party sources.