Hotelaholic

London

Shangri-La The Shard, London

31 St Thomas Street, London, SE1 9QU

Live availability

Book your stay

Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

Luxurious 5-Star Experience at Shangri-La Hotel The Shard, London

  • Exquisite Dining and Highest Bar in London

    Occupying levels 34-52, the Shangri-La Hotel The Shard, London offers unparalleled luxury with breathtaking views of the capital. Exquisite Dining and Highest Bar in London The hotel boasts an exquisite restaurant and the highest bar in London, serving cocktails until late, providing guests with a memorable dining experience.

  • Unmatched Room Features

    Each uniquely designed guest room features floor-to-ceiling windows with spectacular city views and the luxurious 'Shangri-La Bed'. Rooms are equipped with modern amenities including a TV, coffee machine, complimentary WiFi, and binoculars for sightseeing.

  • Ultimate Relaxation and Entertainment

    The en suite marble bathrooms offer underfloor heating, separate bath tubs, and glass-enclosed showers, complemented by plush bathrobes, Acqua di Parma toiletries, and integrated TV screens in mirrors. With 3 dining venues and GŎNG, London's highest champagne and cocktail bar, the Shangri-La Hotel The Shard promises an unforgettable stay.

Book now for an unforgettable experience at Shangri-La Hotel The Shard, London.

HAPPI HIGHLIGHTS

  • Welcoming staff

  • Stunning views

At the hotel

Popular amenities

66 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Babysitting/child services
  • Bar
  • Car hire
View all amenities

Pools & wellness

  • Heated pool
  • Indoor pool
  • Infinity pool
  • Massage services
  • Pool with view
  • Sauna
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Restaurant
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Sun loungers or beach chairs

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Shuttle service
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed
  • Tour desk

Services & essentials

  • Cashless payment available
  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key card access
  • Non-smoking throughout
  • Room service
  • WiFi available

Review in focus

2,767 reviews
4/ 10
Hotel was amazing
paul · couple · 2026-10-15

The guest experience

10.0out of 10
2767 verified reviews

Loved most

  • Welcoming staff
  • Stunning views

Worth knowing — Housekeeping issues · Poor breakfast service

How guests scored the stay

  • Cleanliness10.0

    Housekeeping reportedly entered the room without permission and cleanliness issues were noted.

  • Service10.0

    Staff were described as very welcoming and helpful, but service during breakfast was chaotic.

  • Location10.0

    The views over London Bridge were highlighted as amazing.

  • Room Quality10.0

    Room described as good with blackout blinds and a comfy bed, but some amenities were lacking.

  • Amenities10.0

    The gym was described as very small, limiting workout options.

  • Value for Money10.0

    Expected better quality food and service for the money spent.

  • Food and Beverage10.0

    Breakfast experience was disappointing, with a long wait and standard quality food.

  • Overall Experience10.0

    Mixed feelings with some positives but significant issues impeding overall enjoyment.

Live guest feedback

Guest reviews

Mixed experiences

73% of 11 recent stays rated 8+

10.02767 reviews
  • Disapointing

    4/10

    paul · couple · 2026-10-15

    “Hotel was amazing”

  • Guest review

    6/10

    Kim · couple · 2026-10-14

    “The view and room, well equipped Birthday cake was a nice surprise I had been asked the time we would arrive but our room was still not ready however we were given a later check out as compensation Happy birthday at breakfast nice surprise.”

  • Guest review

    10/10

    Plavosin · family with children · 2026-10-14

    “La vue est magnifique. La chambre bien équipée. L'équipe très gentille”

  • An amazing hotel with fantastic staff, beautiful rooms very clean. Can’t wait for my next day.

    10/10

    Zina · family with children · 2026-10-12

    “Amazing for you, beautiful rooms, fantastic swimming pool an amazing view”

  • Second home every time I’m back

    10/10

    kashuf · couple · 2026-10-11

    “Everything”

  • Unieke ervaring

    10/10

    Mariska · solo traveller · 2026-10-10

    “Uniek uitzicht. In de avond bijzonder met alle lichtjes en de meest mooie zonsopgang. Luxe kamer en superontbijt”

  • Don't bother

    5/10

    Shannon · couple · 2026-10-08

    “Such a let down. The view is obviously stunning and the attraction but the hotel its self really falls short. So sad because I was thinking since it was a Shangri-la it would be amazing. Nope, super dated and just weird. The staff were so awkward and just not good. Service was not good. The people behind the check in desk seem scared spoke so quietly we could not hear them. My husband and I literally had to ask them to repeat them selves more then 5 times. We have perfect hearing. The restaurant was dated and just shabby. Food was good, not bad but not great. The table and setting was like sitting at a run down dinner from the 90's. The room was better but also felt really flat and dated. The view really picked the whole place up but it's not enough for me to want to go back there.”

  • Eine der besten Aussichten in einem der besten Hotels

    10/10

    Suzana · couple · 2026-10-07

    “Aussicht, Zimmer, Frühstück, Personal”

  • Fabulous!

    8/10

    Jacqueline · solo traveller · 2026-10-07

    “Amazing views , friendly staff and great food”

  • Guest review

    10/10

    David · couple · 2026-09-17

    “Wonderful team that looked after us from start to finish on our visit for our 10-year wedding anniversary.”

  • 10/10

    10/10

    Toni · couple · 2026-09-16

    “Impeccable service and views”

View all guest reviews

Hotel info and reviews come from third-party sources.