Hotelaholic

London

Sofitel London St James

6 Waterloo Place, London, SW1Y 4AN

9.6 Wonderful1582 guest reviews

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious 5-Star Neoclassical Hotel in London's West End

    Luxurious Spa and Michelin Star Dining

  • Wellness & relaxation

    Indulge in a luxurious experience at the on-site spa and savor exquisite culinary delights at the Michelin Star restaurant, Wild Honey St James.

  • Elegantly Redesigned Rooms with Modern Amenities

    Experience the blend of bold British design and French elegance in the spacious rooms, each equipped with complimentary WiFi, Sofitel MyBed, and stunning views of London.

Experience luxury and sophistication at Sofitel London St James - Book your stay now!

HAPPI HIGHLIGHTS

  • Exceptional location

  • Friendly and professional staff

  • Comfortable rooms and beds

At the hotel

Popular amenities

76 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Babysitting/child services
  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Business center
  • Cashless payment available
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Hot tub/Jacuzzi
  • Massage services
  • Spa/wellness center

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Emergency cord in bathroom
  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Shuttle service
  • Shuttle service (additional charge)
  • Street parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Currency exchange
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pets allowed
  • Private check-in/check-out

Services & essentials

  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Hammam
  • Key card access
  • Non-smoking throughout
  • Room service
  • Thermometers for guests provided by property
  • WiFi available

Review in focus

1,582 reviews
5/ 10
despite the fact we had confirmed booking, the hotel gave our rooms away. they wanted to transfer us to another hotel. after refusing they found an option in lower class rooms. taking into account we stayed more than 20 times in this hotel already (so far our experience was always outstanding), being treated as a second class guest was more than frustrating. not sure if we will book again. super sad
Dirk · solo traveller · 2026-10-20

The guest experience

9.6out of 10
1582 verified reviews

Loved most

  • Exceptional location
  • Friendly and professional staff
  • Comfortable rooms and beds

Worth knowing — View from the room could be improved

How guests scored the stay

  • Location10.0

    Perfectly located for tourism, near attractions and quiet for relaxation.

  • Overall Experience10.0

    Guests reported overwhelmingly positive experiences, indicating high satisfaction.

  • Service10.0

    Staff were described as kind, efficient, and attentive throughout the stay.

  • Cleanliness9.4

    Staff was attentive and room was kept tidy, aligning with high cleanliness standards.

  • Food and Beverage9.4

    Breakfast and bar service exceeded expectations based on guest reviews.

  • Amenities9.4

    The hotel offers a range of desirable amenities, including a spa and bar.

  • Room Quality9.3

    Rooms are elegant, with comfortable beds and good amenities.

  • Value for Money9.3

    Quality of service and experience justifies the luxury pricing.

Live guest feedback

Guest reviews

Consistent

83% of 6 recent stays rated 8+

9.61582 reviews

  • expected more

    5/10

    Dirk · solo traveller · 2026-10-20

    “despite the fact we had confirmed booking, the hotel gave our rooms away. they wanted to transfer us to another hotel. after refusing they found an option in lower class rooms. taking into account we stayed more than 20 times in this hotel already (so far our experience was always outstanding), being treated as a second class guest was more than frustrating. not sure if we will book again. super sad”

  • A beautiful hotel in a historic location

    9/10

    Magdalene · couple · 2026-10-19

    “The hotel is in a great location, very walkable. On site restaurants offer delicious French cuisines.”

  • Confort et service de l'hôtel incroyable

    9/10

    Martin · family with children · 2026-10-18

    “L'emplacement de l'hôtel est exceptionnel dans Londres. L'ensemble du personnel aux petits soins.”

  • Guest review

    10/10

    Stephanie · solo traveller · 2026-10-07

    “Quiet room, comfortable bed”

  • Une très bel hôtel avec du charme et du style, très bien placé et avec une équipe compétente, efficace et à l’écoute des

    10/10

    Omer · couple · 2026-09-07

    “Super service”

  • Guest review

    10/10

    SALAH ALRUBAH · family with children · 2026-09-03

    “الفندق جيد جداً بشكل عام وكانت تجربة الإقامة مرضية من حيث المستوى العام والخدمات إلا أن هناك بعض الملاحظات التي تحتاج إلى تحسين خصوصاً بالنظر إلى تصنيف الفندق كفندق 5 نجوم أبرزها • عدم توفر موقف سيارات تابع للفندق داخل المبنى وهو ما يمثل نقطة ضعف واضحة للنزلاء وكان من الأفضل توفير موقف خاص أو خدمة صف السيارات. • مساحة الغرف وتوزيعها الداخلي يحتاجان إلى مزيد من التوازن فرغم تقارب المساحة الإجمالية إلا أن توزيعها يختلف بشكل ملحوظ حيث جاءت إحدى الغرف أكثر ضيقاً بسبب تخصيص مساحة أكبر للحمام بينما بدت الأخرى أكثر اتساعاً من حيث الاستخدام الفعلي والحمام اصغر وكذلك لم تكن الغرفتين متقاربتين مع العلم باني أوضحت للفندق طلبي ولكن للأسف لم يتم مراعاة ذلك. • الإفطار فهو من أبرز نقاط الضعف إذ إن التنوع والخيارات المتاحة محدودة نسبياً ولا تعكس المستوى المتوقع من فندق 5 نجوم. • الخلاصة بشكل عام الفندق جيد جداً إلا أن تحسين مواقف السيارات وتوزيع مساحة الغرف وتنوع الإفطار سيعزز تجربة النزيل ويرفع مستوى الفندق بشكل واضح • سأعيد التجرية للحجز مرة اخري اذا اخذ بالاعتبار النقاط التي تمت الإشارة اليها Overall, the hotel is very good, and my stay was satisfactory in terms of the general standard and quality of service. However, there are several areas that I believe could be improved, particularly considering the hotel’s five-star classification. • No on-site parking: The hotel does not have a dedicated car park within the building, which is a clear inconvenience for guests arriving by car. It would have been preferable to provide dedicated parking or a valet parking service. • Room size and layout: The rooms would benefit from a more balanced use of space. Although the overall room sizes are relatively similar, the internal layout differs considerably. One of the rooms felt noticeably smaller because more space was allocated to the bathroom, while the other felt more spacious and had a smaller bathroom. In addition, the two rooms were not as similar in size and layout as expected. I had specifically communicated my room requirements to the hotel in advance, but unfortunately, my req”

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