Hotelaholic

Newcastle upon Tyne

Grey Street Hotel

2-12 Grey Street, Newcastle upon Tyne, NE1 6EE

Live availability

Book your stay

Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Boutique Rooms

    The 4-star Grey Street Hotel offers boutique rooms with luxury linens and individual feature walls. Each room is elegantly designed with a flat-screen TV, laptop safe, work desk, and tea/coffee facilities. The en suite bathrooms feature White Company toiletries for your comfort.

  • City Retreat Luxury Salon & Day Spa

    Indulge in relaxation at the on-site spa offering various massage and beauty treatments. Enjoy facials, manicures, pedicures, massages, and waxing services. Guests can inquire about special discounts when booking their stay.

  • Fully Equipped Meeting Rooms

    With 4 meeting rooms accommodating 2 to 100 people, Grey Street Hotel is ideal for business events and conferences. Benefit from modern facilities and professional services for a successful gathering.

Book now for a luxurious stay at Grey Street Hotel, where comfort and convenience meet in the heart of Newcastle.

HAPPI HIGHLIGHTS

  • Friendly and helpful staff

  • Great location

  • Excellent breakfast

At the hotel

Popular amenities

44 listed
  • 24-hour front desk
  • Air conditioning
  • Allergy-free room
  • Breakfast in the room
  • Breakfast takeaway containers
  • Business center
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
View all amenities

Dining & drinks

  • Food delivered to guest room
  • Sanitized tableware & silverware
  • Snack bar
  • Wine/champagne

Rooms & comfort

  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Pet basket
  • Pet bowls
  • Pets allowed

Services & essentials

  • Daily housekeeping
  • Free WiFi
  • Key access
  • Key card access
  • Non-smoking throughout
  • WiFi available

Review in focus

5,038 reviews
10/ 10
It was close to the train station, easy to get to and once we arrived, reception was very welcoming. The hotel was clean, good breakfast. Overall great experience.
Adriana · family with children · 2026-10-24

The guest experience

8.4out of 10
5038 verified reviews

Loved most

  • Friendly and helpful staff
  • Great location
  • Excellent breakfast

Worth knowing — Cleanliness issues · Some room quality concerns · Lack of bar area

How guests scored the stay

  • Location9.1

    Guests appreciated the great location near shops, restaurants, and public transport.

  • Food and Beverage9.0

    Positive feedback on breakfast quality and variety.

  • Service9.0

    Staff received consistent praise for being friendly and helpful.

  • Overall Experience8.5

    A largely positive experience with some noted drawbacks.

  • Value for Money8.5

    Generally viewed as good value for the quality of the hotel, despite some issues.

  • Amenities8.0

    Solid amenities like breakfast and toiletries, though some reviews mentioned missing aspects like a bar.

  • Cleanliness7.5

    Several reviews mentioned cleanliness issues, such as dusty rooms and damaged fixtures.

  • Room Quality7.5

    Mixed reviews regarding room quality, with some mentioning uncomfortable mattresses and outdated decor.

Live guest feedback

Guest reviews

Remarkably consistent

94% of 18 recent stays rated 8+

8.45038 reviews
  • Excellent

    10/10

    Adriana · family with children · 2026-10-24

    “It was close to the train station, easy to get to and once we arrived, reception was very welcoming. The hotel was clean, good breakfast. Overall great experience.”

  • Lovely

    10/10

    Kate · couple · 2026-10-24

    “Great location, rooms clean and staff very helpful.”

  • Guest review

    9/10

    Carl · extended group · 2026-10-24

    “Breakfast was super.”

  • Lovely comfortable hotel. Very near Dean st car park.

    9/10

    Catherine · couple · 2026-10-24

    “Great location, lovely room .”

  • Comfortable stay, central location

    8/10

    Geri · solo traveller · 2026-10-24

    “Quiet and comfortable stay. The staff were very friendly and helpful. Excellent cooked breakfast with lots of choice. Good value.”

  • Highly recommend, a great stay, location was fantastic, rooms so clean. Breakfast first class!

    9/10

    Ali · solo traveller · 2026-10-23

    “Fantastic location, amazing staff, incredible breakfast, very clean!”

  • Stylish, well located, enjoyable stay

    9/10

    Jayne · couple · 2026-10-23

    “Location was great. Breakfast lovely. Room was big and great value.”

  • Fab hotel!

    8/10

    Leianne · family with children · 2026-10-23

    “The staff were all lovely. Especially reception and breakfast staff. Location was spot on for everything! Comfy beds and really good breakfast.”

  • Guest review

    10/10

    Niamh · extended group · 2026-10-22

    “Everyone was very happy. The hotel was in a great spot and very comfortable.”

  • Excellent stay n looking for next year xxx

    9/10

    Anita · extended group · 2026-10-22

    “It was lovely n definitely stop again”

  • Great value

    10/10

    Gemma · solo traveller · 2026-10-22

    “Very friendly staff Central location near the station and restaurants I stayed on a Thursday night and had no issues with it being noisy - I slept from 10pm to 7am undisturbed on a very comfy bed! Good breakfast buffet including a cooked breakfast meal of your choice from the menu”

  • Excellent would recommend

    9/10

    Donna · extended group · 2026-10-22

    “Location Beautiful comfortable rooms Excellent breakfast Friendly helpful staff”

  • Loved it would stay again

    9/10

    Susanne · couple · 2026-10-22

    “Great location, clean and spacious rooms”

  • Guest review

    8/10

    Shaun · couple · 2026-10-21

    “The staff were excellent and a great location”

  • Good city centre hotel.

    7/10

    Welch · couple · 2026-10-21

    “Breakfast was very good”

  • great place, will stay again as great location and value for money

    8/10

    David Nash · extended group · 2026-10-21

    “location good, room, great, showers - need better than the fixed ones, breakfast really good but staff need to clear tables as soon as finished each course. Front of house staff really great/”

  • Fabulous. Would definitely stay again!

    8/10

    John · couple · 2026-10-20

    “The staff and location were exceptional. The breakfast was great too.”

  • Comfy hotel in a good location

    8/10

    Howard · family with children · 2026-10-20

    “Location. Breakfast. Comfy bed.”

Hotel info and reviews come from third-party sources.