Hotelaholic

Phoenix · Arizona

The Clarendon Hotel & Spa, BW Signature Collection

401 W Clarendon Avenue, Phoenix, Arizona, 85013

8.4 Excellent1089 guest reviews

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Modern Accommodations and On-site Gym:: Experience contemporary luxury at The Clarendon Hotel and SpaPhoenix, located just 6.3 km from the Phoenix Convention Center. Enjoy modern accommodations and stay active at the on-site gym during your stay.

  • Setting & views

    Breathtaking Views and Rooftop Lounge:: Indulge in stunning city and mountain views while sipping on cocktails at the hotel's rooftop lounge. The perfect setting to unwind and take in the beauty of Phoenix.

  • Location & surroundings

    Convenient Location and Nearby Attractions:: Explore Phoenix's vibrant theatre district and upscale shopping at Biltmore Fashion Park, just 7.3 km away. For outdoor enthusiasts, Encanto Golf Course and the Japanese Friendship Gardens are also within a short distance from the property.

Book your stay at The Clarendon Hotel and SpaPhoenix for a perfect blend of luxury and convenience.

HAPPI HIGHLIGHTS

  • Friendly, helpful staff and reception

  • Good breakfast / restaurant

  • Convenient, praised location

At the hotel

Popular amenities

53 listed
  • 24-hour front desk
  • Air conditioning
  • Allergy-free room
  • Bar
  • Breakfast takeaway containers
  • CCTV in common areas
  • CCTV outside property
  • Concierge service
  • Delivered food - securely covered
  • Designated smoking area
View all amenities

Pools & wellness

  • Fence around pool
  • Heated pool
  • Hot tub/Jacuzzi
  • Massage services
  • Outdoor pool
  • Pool bar
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Restaurant
  • Sanitized tableware & silverware

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Golf course
  • Outdoor fireplace
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace

Rooms & comfort

  • Heating
  • Non-smoking rooms
  • Soundproof rooms

Safety & cleanliness

  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Safety deposit box
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking

Guest services

  • Express check-in/check-out
  • Invoice provided
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Pets allowed

Services & essentials

  • Electric vehicle charging station
  • Free WiFi
  • Non-smoking throughout
  • Shallow end
  • Sun umbrellas
  • WiFi available

Review in focus

1,089 reviews
7/ 10
Staff - especially the breakfast lady
nicholas · couple · 2026-10-22

The guest experience

8.4out of 10
1089 verified reviews

Loved most

  • Friendly, helpful staff and reception
  • Good breakfast / restaurant
  • Convenient, praised location
  • Nice pool area and free parking
  • Clean rooms reported by many guests
  • Spacious, bright rooms in some units

Worth knowing — Dated facilities and bathrooms in need of renovation · Inconsistent room quality (noisy AC, nonworking remotes, drainage issues) · Some reports of dirty rooms and bad smells · Extra charges / held deposits and pricing discrepancies · Rooftop/amenity closures and restrictions (e.g., rooftop closed for events) · Isolated incidents of rude staff and safety/parking-area concerns

How guests scored the stay

  • Service9.6

    Generally strong: multiple comments praise friendly, helpful and attentive staff and reception; isolated reports of rude front-desk behavior lower consistency but overall service is frequently highlighted as a positive.

  • Location9.2

    Frequently praised: reviewers cite convenient and great location for their stay; a few noted the surrounding area concerns, but location is overall a clear strength.

  • Food and Beverage8.8

    Generally positive: breakfast and onsite restaurant receive repeated praise (some say free and very good), though a few mention limited options and pay-for-extras or thin setup.

  • Overall Experience8.8

    Generally positive overall: many guests report enjoyable, comfortable stays with great staff and facilities like the pool and breakfast; notable negatives (dated areas, occasional cleanliness/service failures, extra charges) lower some experiences.

  • Cleanliness8.0

    Mixed reports: many guests described rooms and property as clean, but several reviews mention dirty rooms, bad smells, sink drainage issues and dated bathrooms needing renovation.

  • Amenities7.8

    Mixed: pool and free parking are positives and pool area is praised, but issues include rooftop closure for events, pool type changes, limited TV/cable, and restrictions (no outside food at the bar).

  • Value for Money7.6

    Mixed to slightly negative: some guests found the property good for the price, while others reported unexpected extra charges, held deposits, and higher final costs than booked.

  • Room Quality7.4

    Mixed to below-average: some rooms described as spacious, bright and comfortable with working AC, while others suffered from dated fixtures, noisy A/C, nonfunctional remotes, no windows or poor bathroom conditions.

Live guest feedback

Guest reviews

Mixed experiences

43% of 14 recent stays rated 8+

8.41089 reviews

  • Guest review

    7/10

    nicholas · couple · 2026-10-22

    “Staff - especially the breakfast lady”

  • Not whats presented online.

    3/10

    Deana · couple · 2026-10-20

    “I did like the location being close enough to downtown.”

  • Guest review

    3/10

    Tilda Lynn · couple · 2026-10-19

    “The staff at the front desk was very polite and helped us get a room even though there was a mix up caused through the online booking reservation.”

  • Cancelled upon arrival

    1/10

    Cahoon · couple · 2026-10-17

    “The common areas were dirty and worn. Hallways were filthy In the room, the desk chair was torn, there were black scuffs and dried coffee(?) on the walls. The desk was dirty and it just smelled bad.”

  • Nice place to stay just outside of downtown

    8/10

    Dar · couple · 2026-10-15

    “Staff were very helpful and friendly The heated outdoor pool and hot tub were very nice”

  • Came to Phoenix overnight to get ready for surgery the next day at nearby Hospital

    2/10

    Amanda · couple · 2026-10-09

    “The property is in close proximity to the nearby hospital.”

  • Guest review

    5/10

    Paula · couple · 2026-09-19

    “The pool”

  • we will return, we felt comfortable there

    7/10

    angela · couple · 2026-09-17

    “beds were very comfortable, staff were extremely helpful”

  • The stay was pleasant and quiet.

    8/10

    Ginny · solo traveller · 2026-09-14

    “The room was large and very clean. I loved that the temperature was comfortable and stayed consistent throughout the room.”

  • We will book again

    8/10

    Owens · couple · 2026-09-05

    “Staff was very accommodating!”

  • Horrible the staff is trash!

    1/10

    Nicole · family with children · 2026-09-05

    “The hotel itself is nice! The staff horrible and trashy”

  • Guest review

    9/10

    Charleston · solo traveller · 2026-09-04

    “The room was clean spacious and smelled amazing.”

  • Guest review

    10/10

    Anthony · solo traveller · 2026-09-03

    “EVERYTHING!”

  • Guest review

    8/10

    Jennifer · family with children · 2026-09-02

    “I enjoyed our stay. The beds were comfortable, the breakfast was delicious, and the staff was very friendly. My a/c went out and they immediately moved me to a new room!”

View all guest reviews

Hotel info and reviews come from third-party sources.