Fairmont Century Plaza Los Angeles offers a range of upscale amenities including free bikes, an outdoor swimming pool, a fitness centre, and a terrace. Guests can also enjoy the convenience of a restaurant, room service, and a 24-hour front desk, as well as free WiFi throughout the property.
Scenic Views
Certain rooms at the property feature a balcony with stunning city views, providing guests with a picturesque backdrop to their stay. Whether relaxing in the room or enjoying a morning coffee, the cityscape vista adds an extra touch of charm to the accommodation.
Convenient Location
Located just a short distance from popular attractions such as Petersen Automotive Museum and Los Angeles County Museum Of Art, Fairmont Century Plaza Los Angeles is the ideal choice for travelers looking to explore the city. With car hire available and close proximity to the airport, guests can easily navigate their way around Los Angeles.
Experience luxury and convenience at Fairmont Century Plaza Los Angeles.
✦HAPPI HIGHLIGHTS
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Great location and proximity to shopping
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Exceptional service from staff
At the hotel
Popular amenities
91 listed
24-hour front desk
24-hour security
Accessible parking
Air conditioning
Allergy-free room
Auditory guidance
Bar
Barber/beauty shop
Beauty Services
Breakfast in the room
View all amenities
Pools & wellness
Fitness/spa locker rooms
Heated pool
Massage services
Outdoor pool
Pool with view
Rooftop pool
Sauna
Spa/wellness center
Spa/wellness center services
Steam room
Swimming pool
Dining & drinks
Breakfast takeaway containers
Coffee Shop on site
Delivered food - securely covered
Food delivered to guest room
Restaurant
Sanitized tableware & silverware
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Cycling
Fitness center
Fitness facilities
Golf course
Outdoor furniture
Sun loungers or beach chairs
Terrace
Rooms & comfort
CCTV in common areas
CCTV outside property
Heating
Non-smoking rooms
Soundproof rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Dry cleaning
Fire extinguishers
First aid kit available
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Safety deposit box
Security alarm
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Parking garage
Valet parking
Wheelchair accessible
Guest services
Concierge service
Express check-in/check-out
Fax/photocopying
Invoice provided
Ironing service
Laundry
Laundry washed per local authority guidelines
Lockers
Luggage storage
Meeting/banquet facilities
Pet basket
Pet bowls
Pets allowed
Private check-in/check-out
Services & essentials
Business center
Car hire
Cashless payment available
Daily housekeeping
Designated smoking area
Electric vehicle charging station
Face masks for guests available
Free WiFi
Hammam
Higher level toilet
Key access
Key card access
Live music/performance
Non-smoking throughout
Room service
Shallow end
Toilet with grab rails
Visual aids: Braille
WiFi available
Review in focus
721 reviews
6/ 10
Good location, clean, the breakfast service in the lobby was great.
Wang · family with children · 2026-10-07
The guest experience
Loved most
Great location and proximity to shopping
Exceptional service from staff
Worth knowing — Underwhelming food experience and prices
How guests scored the stay
Cleanliness10.0
The suite was large and clean, contributing to a positive experience.
Service10.0
Exceptional service noted, especially highlighted by various staff members including Paul and Yvette.
Location10.0
Conveniently located near shopping (Westfield Century City) and easy access to transportation.
Room Quality10.0
Rooms are beautiful and spacious, providing comfort and quality.
Amenities10.0
Amenities were highlighted as part of the excellent service provided and contributed to comfort.
Value for Money10.0
Prices felt high for the food offered, but other aspects were considered satisfactory.
Food and Beverage10.0
Food was noted as amazing at times, but also received some criticism for being overpriced.
Overall Experience10.0
Overall experiences recounted were overwhelmingly positive with highlights being the service and ambiance.
Live guest feedback
Guest reviews
Mixed experiences
83% of 12 recent stays rated 8+
The hotel has not very good value for the amount we paid.
6/10
Wang · family with children · 2026-10-07
“Good location, clean, the breakfast service in the lobby was great.”
Guest review
8/10
Atif · couple · 2026-09-12
“Location is good”
We will never go back to Fairmont again
2/10
hopea709 · Family · 2026-08-01
“Dear Management Team,
I am writing to express my profound disappointment with the lack of guest recognition I experienced regarding my current stay.
My reservations details were as follows:
Original Stay: Wednesday to Friday (Fairmont Gold King Room)
Extension: Saturday (Standard King Room, departing Sunday at 5:00 AM)
Because we were leaving at 5:00 AM on Sunday and have been out of the hotel for most of the day on Saturday, we did not need Fairmont Gold lounge access for the extension. However, as frequent, loyal guests who always stayed at the Gold level, I submitted a request, weeks prior to our trip, simply asking to remain in the same physical room for the final night to avoid the inconvenience of packing and moving.
On the Friday, after an exhausting amount of calls, requests, and back-and-forth, the management team informed me that we cannot stay in the same room unless we paid the higher Gold rate.
This was not a matter of affordability; it was a matter of basic customer loyalty, convenience, and respect. Forcing a returning guest to pack up and move to the 8th floor for a matter of a few hours—simply to extract a bit more revenue—shows that Fairmont values short-term profit over long-term guest retention.
With the abundance of luxury hotel choices in Los Angeles, we always chose the Fairmont as our primary destination because we expected premium service. Instead, we were treated with a complete lack of flexibility and care.
We did comply with the move to the 8th floor for the Saturday stay. However, please be advised that due to this incredibly poor handling of a loyal guest, you have permanently lost our business. We will not be returning to this or any other Fairmont property again.”
Staff
10/10
debbielO9091YT · Family · 2026-07-29
“John is fabulous!! He helped us up with all our bags at check in for 2 rooms. Then later on that night he went out of his way to get my daughter hot tea because she wasn’t feeling well. He even remembered my name and room number.”
John is amazing!
10/10
emmalF2964CG · Family · 2026-07-28
“John is AWESOME. Nicest bellman ever and he was so helpful!!!!!! Above and beyond!”
Great stay
10/10
D6122AAbriang · Friends getaway · 2026-07-28
“Had an amazing time Mikey at the pool deck was incredibly helpful, those pool umbrellas aren't light. Mike, the bar manager was attentive in helping with a billing issue. And Nancy at the front desk made our check out swift and friendly.”
Treated like Royalty
10/10
Twozzie · Couples · 2026-07-27
“Stayed to celebrate a 60th Birthday and 30th wedding anniversary. Booked a suite in a Gold suite and was pleasantly upgraded to a huge suite with double balcony etc. We always celebrate life's milestones with a stay at a Fairmont, preferably Gold as we love the attention to detail, perks etc and this Fairmont was no exception. Everything was clean and spotless, room service / housekeeping were amazing and everything impeccable, Gold Lounge service was above and beyond, big shout out to Fernanda and her team but especially Kevin, Janneth and OMG the amazing Jenna, she is a Rock Star !! We had the most amazing time and were treated like Royalty, we cant thank you all enough for our visit.”
Five- star service beyond expectations
10/10
466mar_ajos_a · Friends getaway · 2026-07-26
“From the moment we arrived, we knew this hotel was something special. The property is absolutely beautiful, with stunning facilities, impeccable attention to detail, and an atmosphere that perfectly blends luxury and comfort.
What truly sets this hotel apart, however, is the incredible people. A heartfelt thank you to Jenna, Kevin, Fernanda, and Jose from the Fairmont Gold team. Their warmth, professionalism, genuine kindness, and attention to every detail made our stay unforgettable. They consistently went above and beyond to ensure every moment was perfect, making us feel welcomed, valued, and truly at home.
Luxury can be found in many hotels, but heartfelt hospitality is rare. Jenna, Kevin, Fernanda, and Jose are what make this property exceptional, and they are the reason we will be recommending this hotel to everyone and can’t wait to return.
Thank you for an outstanding experience!”
One of the best experiences at Fairmont ever!
10/10
monakM5987HO · Family · 2026-07-26
“From the moment we arrived, we were treated with so much care and attention. We had a last minute change in our travel and booked through my Platinum Amex and were given a room upgrade that was beyond our expectations. The hotel is brand new, our suite was clean, fresh, new and modern. Our room support requests for an extra fridge and turn down service were prompt and professional. It was a hot day and the pool side team was working diligently to ensure the guests had every need taken care of. I am so glad we decided to come here, it elevated our vacation to a whole other level. Thank you Jatin, for your amazing service!”
Extraordinary Service at Fairmont Century Plaza
10/10
andreadA1972IZ · Business · 2026-07-25
“Extraordinary Service at Fairmont Century Plaza
We had such a wonderful experience at Fairmont Century Plaza. From the moment we arrived, the service was extraordinary and the attention to detail throughout our stay really stood out.
The Front Desk team was welcoming and professional, thank you Summer for being so helpful and kind with us, and Armando from the Bell team took great care of us upon arrival.
Bertha from Housekeeping was incredibly kind and attentive, and everything in the room was beautifully taken care of.
I also want to recognize Jose Delgado, the Director of Rooms. Every time we saw him in the lobby, he was genuinely interested in making sure we were having a great stay.
Lastly Roberto at Lumiere is like non other, he truly treated us like royalty!
Every detail, from arrival to departure, felt thoughtful and special. The team at Fairmont Century Plaza truly understands hospitality. We can’t wait to come back!”
Service that is the ultimate indulgence
10/10
766sarikam · Family · 2026-07-25
“Fairmont never disappoints when it comes to service. From the moment you drive up to valet to the day you check out every interaction with hotel staff is kind and gracious. We had a lovely experience with Summer who checked us in at the front desk. She was patient, helpful and handled all our questions and needs efficiently.”
Outstanding Hospitality
10/10
nutellala · Family · 2026-07-24
“Our stay at the Fairmont Century Plaza was exceptional from start to finish. The level of customer service was truly top-notch and made all the difference.
Every single person we encountered—from the valet team to the concierge, maintenance, and the restaurant staff—was genuinely warm, welcoming, and in a great mood. It created such a positive atmosphere throughout the hotel. I even requested that our room be completely blacked out for my baby’s naps and bedtime, and maintenance came immediately and took care of it without hesitation.
I was traveling alone with my baby, and Antonio, the Guest Relations Manager, went above and beyond to make sure we were comfortable. From the moment I checked in, he ensured our stay exceeded every expectation. When our flight was unexpectedly canceled and we needed to extend our stay, Antonio immediately took care of everything and made sure we could remain at the same rate without any added stress.
His kindness, professionalism, and attention to detail turned what could have been a very stressful situation into a seamless experience. He truly embodies world-class hospitality, and the Fairmont is fortunate to have him. In my opinion, he deserves a promotion.
Thank you to the entire Fairmont Century Plaza team for making us feel so well cared for. We can’t wait to return.”
