Hotelaholic

Napa · California

Grand Reserve at The Meritage

850 Bordeaux Way, Napa, California, 94558

7.9 Very good234 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    Experience the ultimate comfort in air-conditioned rooms with private bathrooms and balconies.

  • Unique Dining Experience

    Indulge in diverse culinary delights at Fivetown Grocery, offering a taste of Napa Valley's five towns.

  • Relaxation and Recreation

    Unwind in the outdoor swimming pool, hot tub, or fitness centre, and explore nearby hiking trails.

Book your stay at Grand Reserve at The Meritage for a truly unforgettable Napa Valley experience.

HAPPI HIGHLIGHTS

  • Great location

  • Good amenities

At the hotel

Popular amenities

106 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Aerobics
  • Air conditioning
  • Allergy-free room
  • ATM/cash machine on site
  • Babysitting/child services
  • Bar
  • Billiards
View all amenities

Pools & wellness

  • Fence around pool
  • Heated pool
  • Hot tub/Jacuzzi
  • Massage services
  • Outdoor pool
  • Pool bar
  • Sauna
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Cooking class
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Broadcast Live sport events
  • Cycling
  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Garden
  • Golf course
  • Hiking
  • Outdoor fireplace
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace
  • Yoga classes

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Hot spring bath
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking
  • Street parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Tour desk

Services & essentials

  • Bowling
  • Business center
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Evening entertainment
  • Face masks for guests available
  • Free WiFi
  • Grocery deliveries
  • Key card access
  • Live music/performance
  • Minimarket on site
  • Non-smoking throughout
  • Packed lunches
  • Picnic area
  • Room service
  • Shallow end
  • Sun umbrellas
  • WiFi available

Review in focus

234 reviews
3/ 10
really just a big bed and the mattress and the Matcha we got
Vladan · couple · 2026-08-09

The guest experience

7.9out of 10
234 verified reviews

Loved most

  • Great location
  • Good amenities

Worth knowing — Poor service · Cleanliness issues

How guests scored the stay

  • Location9.2

    Proximity to attractions and nearby facilities received positive mentions.

  • Amenities8.7

    The property offers good amenities including a pool and grocery options.

  • Overall Experience8.6

    Overall enjoyment expressed despite service frustrations.

  • Room Quality7.6

    Room was described as nice but could use some updates.

  • Value for Money7.6

    Some guests feel that the cost does not match the service and experience received.

  • Cleanliness7.2

    Multiple reviews mention cleanliness issues, including dirty items and overall maintenance.

  • Food and Beverage7.2

    Food options received mixed reviews, with one restaurant noted as not good.

  • Service7.2

    Reviews indicate poor customer service, staff unavailability, and difficulty with communication.

Live guest feedback

Guest reviews

Mixed experiences

41% of 17 recent stays rated 8+

7.9234 reviews

  • overpriced

    3/10

    Vladan · couple · 2026-08-09

    “really just a big bed and the mattress and the Matcha we got”

  • Grand Reserve at The Meritage makes

    10/10

    Brenda · couple · 2026-06-16

    “Quality, comfort, proximity to concert, restaurants, excellent staff and customer service”

  • Guest review

    7/10

    Teresa · solo traveller · 2026-06-15

    “The area was pretty. The location was good. The staff was nice.”

  • Guest review

    6/10

    Michael · couple · 2026-01-19

    “Food was good”

  • Excellent!

    10/10

    jasmine · family with children · 2025-12-03

    “everything!”

  • Guest review

    10/10

    Christopher · partner · 2025-10-09

    “Great resort like hotel. Good food service pool and spa ”

  • Guest review

    2/10

    amy · friends · 2025-10-07

    “Customer service was atrocious, staff was rude, hidden fees. Way too expensive for the terrible service. ”

  • Guest review

    2/10

    Lorraine · partner · 2025-09-29

    “staff was not accommodating. ”

  • Guest review

    6/10

    Julio Ernesto · partner · 2025-09-25

    “Liked that there was a grocery store and vineyard to walk to. ”

  • Guest review

    2/10

    Linda · partner · 2025-09-21

    “I recently stayed at here and unfortunately had a very poor experience. Throughout my stay, there was no reliable hot water in the room. Despite multiple calls to the front desk, the issue was not resolved. • A technician came once and temporarily restored hot water, but it failed again the same evening. • After returning from a hike, we were forced to take cold showers. Later that night, another technician was sent around 9pm, but by then my wife had gone to bed without being able to shower. • The following morning, the problem persisted — still no hot water. In addition to this, the front desk was extremely difficult to reach. Calls were often sent to an automated system that disconnected after several minutes. I eventually had to call from an outside line to get through. Upon checkout, no one asked about our stay, no apology was offered, and I was unable to get a printed bill. The overall service was dismissive, and far below the standard expected for the price we paid.”

  • Guest review

    6/10

    Katie · family · 2025-09-21

    “The property was fine and we had a good stay. Doesn’t have a ton of curb appeal being so close to an office park, and the rooms could use an update, but the facilities were nice and it’s affordable. We went for a concert and venue onsite was really great. All of the hotel staff were very friendly. I wish the Front Desk had better communication. It was really difficult to get in touch with someone when we found used water bottles in our room and we had a dirty ice bucket that we were trying to get replaced (they never ended up bringing us a new one). I was also charged a $100 fee for bringing my pet (which is fine) but they brought a dog bed and bowl that I honestly didn’t use because they looked dirty. Overall, I would visit again, but only if I was attending a concert, or needed a quick day trip / weekend getaway from SF to a hotel with a nice adults-only pool! ”

  • Guest review

    6/10

    Garfield · 2025-09-21

    “Staff need training. Way to hard to reach staff by phone. We only had desert and got food poisoning.”

  • Guest review

    10/10

    bradley · 2025-09-19

    “Room was amazing!! The report has so much to offer. Can’t wait to get back here again. ”

  • Guest review

    8/10

    Jacqueline · 2025-09-17

    “The room was nice and the bed was ok, a little firm and lumpy. The Venue out on the lawn was fun, and the little shop onsite was cute. Olive and Hay was not good. ”

  • Guest review

    8/10

    Kathryn · 2025-09-08

    “You cannot get anyone to answer the phone, whether its reservations,front desk,concierge, or housekeeping. So if you need assistance with anything, good luck getting a hold of someone at this resort from your room.I also had the same problem when booking my reservation. I could not get a hold of reservations as they did not answer the phone and you get a voicemail and sit on hold forever.So I booked through expedia. At checkout I was not asked how my stay was or thanked......those days are gone I guess. But it is a very nice resort hotel. My room was fabulous and the vineyard and trail was amazing! ”

  • Guest review

    10/10

    Patrick Allan · 2025-08-30

    “Great place to stay. Close to everything.”

  • Guest review

    6/10

    Francesca · family · 2025-08-18

    “Pros: rooms were great size, loved the little balconies. Pool and hot tub were nice too. Parkin was easy, $15 per day for self parking. Was near most things you'd want to do in Napa, including the Napa Valley Wine Train! Front desk was nice. Two bedroom suite had everything you needed in the kitchen, including plates and utensils, which was very nice. Complimentary wine and water bottles was also appreciated! Cons: Check in was at 4p but our room wasn't ready at that time. When we got to our rooms, there was no hand soap in one room and the other room did not have body wash. The bathroom door had big scratches on the front of it. ”

View all guest reviews

Hotel info and reviews come from third-party sources.