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Napa · California

The Westin Verasa Napa

1314 McKinstry Street, Napa, California, 94559

8.9 Excellent245 guest reviews

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

Luxurious Riverside Retreat with Gourmet Dining

  • Panoramic Views and Modern Amenities

    Indulge in the breathtaking mountain views from our outdoor saltwater pool and spacious suites with kitchenettes. Enjoy the modern decor, separate living areas, and private balconies with each suite. Relax in the soaking tubs and plush bathrobes provided in the bathrooms.

  • Relaxation and Recreation at Your Fingertips

    Unwind on the sundeck or by the firepit, stay active in the modern gym, or challenge friends to a game of bocce. Let our concierge desk curate your wine tours for a truly immersive Napa Valley experience.

  • Culinary Delights and Convenience

    Savor exquisite modern French cuisine at La Toque or opt for all-day dining at Bank Café and Bar. With the South Napa Marketplace nearby and wineries within reach, your stay at Westin Verasa-Napa promises both luxury and convenience.

Book now for an unforgettable stay at Westin Verasa-Napa, where luxury meets leisure in the heart of Napa Valley.

HAPPI HIGHLIGHTS

  • Excellent location

  • Friendly and helpful staff

At the hotel

Popular amenities

80 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Allergy-free room
  • ATM/cash machine on site
  • Bar
  • Breakfast takeaway containers
  • Business center
  • Cashless payment available
  • CCTV in common areas
View all amenities

Pools & wellness

  • Fence around pool
  • Heated pool
  • Hot tub/Jacuzzi
  • Massage services
  • Outdoor pool
  • Salt-water pool
  • Swimming pool

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Garden
  • Golf course
  • Outdoor fireplace
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace

Rooms & comfort

  • CCTV outside property
  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out

Services & essentials

  • Electric vehicle charging station
  • Face masks for guests available
  • Family rooms
  • Key access
  • Key card access
  • Non-smoking throughout
  • Paid WiFi
  • Picnic area
  • Room service
  • Temporary art galleries
  • WiFi available

Review in focus

245 reviews
9/ 10
Location
Chona · couple · 2026-10-08

The guest experience

8.9out of 10
245 verified reviews

Loved most

  • Excellent location
  • Friendly and helpful staff

Worth knowing — Rooms need modernization · Breakfast service was slow

How guests scored the stay

  • Location9.5

    Many reviews highlighted the excellent location near attractions.

  • Service9.3

    Some guests noted excellent valet and friendly staff.

  • Food and Beverage9.0

    Food was decent with some good reviews, but breakfast could improve.

  • Amenities9.0

    Amenities were satisfactory but could improve in breakfast setup.

  • Overall Experience8.9

    Overall pleasant stay, though expectations were sometimes higher.

  • Value for Money8.6

    Overall high prices for the quality offered.

  • Cleanliness8.5

    Rooms were clean, but some guests mentioned outdated rooms.

  • Room Quality8.4

    Rooms need modernization and some issues with obstructed views.

Live guest feedback

Guest reviews

Mixed experiences

77% of 13 recent stays rated 8+

8.9245 reviews

  • Guest review

    9/10

    Chona · couple · 2026-10-08

    “Location”

  • Max 2 gwiazdki

    3/10

    Adam · solo traveller · 2026-08-19

    “Fatalna obsługa w barze. Niemili kelnerzy i brak reakcji menadżerów po zwróceniu uwagi. Słabej jakości jedzenie w barze i w restauracji. Stary basen z chlorem, jak 30 lat temu. Śmierdząca klimatyzacja. Sprzątanie niedokładne i w róznych porach.”

  • 오이스터와 와인마시고 걸어올수 있는 최고 Westin Verasa!

    9/10

    Min · family with children · 2026-08-12

    “수영장과 창문 활짝 열린 운동시설이 좋았습니다. 오븐과 전자레인지..그리고, 안에 있던 드립커피가 최고였어요!”

  • Good location. Overpriced. I think it is obscene that the city/local tax was almost 15%.

    7/10

    Deborah · family with children · 2026-07-05

    “The breakfast was ok but the portion was huge as well as the price. They could have taken off $10 and made the portion more reasonable as well.”

  • I love the cleanliness of the hotel

    10/10

    Marjorie · solo traveller · 2026-06-15

    “the staff are so helpful & professional”

  • Excellent family stay

    10/10

    996thailas · Family · 2026-06-08

    “Our family of four had a wonderful 2-night stay at the Westin. The suite was incredibly spacious with a FULL kitchen. This allowed us to have a few meals in the hotel and save some money. My kids stayed in the sofa bed, which they said was very comfortable. We all enjoyed the pool and hot tub, and there was bar service at the pool, which was a great plus if you wanted to grab a drink or a snack. My kids also enjoyed the bocce court (although they used it to play football :)). I also appreciated the 5 pm complimentary wine tasting. The location is also very convenient being close to Oxbow Public Market. Overall, this is one of the nicest hotels we have stayed at and greatly appreciate the excellent customer service, cleanliness, and beauty of the grounds. My only pieces of constructive feedback would be (1) to not allow people to hog the cabanas by putting their stuff there and then leaving; (2) put in a sauna.”

  • Favorite Hotel in Napa!

    10/10

    DrMAJones · Business · 2026-06-02

    “This is my favorite hotel in Napa! The hotel is beautiful and the level of customer service is five star. I want to acknowledge Brenda at reception. She moved mountains to ensure that I had a great suite. I am a lifetime Platinum Elite membet and always recommend Bonvoy properties.”

  • We would have preferred two bedrooms with en suite baths but were very comfortable in any case.

    9/10

    Susan · extended group · 2026-05-25

    “Good”

  • Recommend for a splurge in Napa!

    10/10

    kathleenkelly4 · Business · 2026-05-06

    “Stayed here for a conference. Everything was top notch! The staff are so friendly and accommodating. The rooms were clean and refreshed daily. The food at the conference was phenomenal and everything was gorgeous. The staff were constantly refreshing the food and drinks with a smile. The pool was perfect temperature! They provided free water bottles throughout our stay. You are right across from the Napa wine train. There is a walking path behind the hotel called the Napa River Trail that is very peaceful. You can walk to downtown in 10-15 minutes. You can also walk to bike rental shops, walmart, restaurants, etc. Would definitely recommend!”

  • Not a luxury hotel at all

    2/10

    gauravsrivastava8 · Family · 2026-04-17

    “This was not a service lapse - it was a breakdown of basic hospitality standards. We booked a one-night stay at The Westin Verasa Napa expecting a premium Marriott experience. Instead, we encountered multiple on-property failures—particularly around hygiene, communication, and service handling—that led us to cut our stay short and depart early. While Marriott later acknowledged service lapses in writing, the overall response did not reflect the seriousness of the issues experienced. This is shared factually so other travelers can make an informed decision. Key issues during the stay: - Early check-in mismanagement: Request was made and reconfirmed, yet we were repeatedly given shifting timelines and asked to return later, only to find the room still not ready. - Unacceptable hygiene standards: Chewing gum adhered inside the refrigerator and unsanitary food-preparation surfaces in the suite. - Room not fully prepared: Housekeeping and maintenance issues remained unresolved even after check-in. - Lack of acknowledgment: No clear apology or ownership taken for the condition of the room, particularly the kitchen area. - Indifferent service response: Interactions felt dismissive and procedural rather than solution-oriented, with no meaningful attempt at recovery. - Breakfast handling: Despite being on a full B&B package, we were repeatedly handed breakfast vouchers, suggesting internal confusion around our booking. - Poor breakfast experience: When we arrived for breakfast, we were asked to return after a 30–60 minute wait, with no apology, no alternative offered, and no attempt to prioritize or accommodate—this was the point at which we decided to end the stay. - Early departure: We chose to check out earlier than planned due to the cumulative experience. - Inadequate resolution: Despite documented issues and written acknowledgment, the property declined a meaningful refund, offering loyalty points and a waived fee instead; a small partial refund was later processed, which does not align with the experience”

  • Guest review

    10/10

    Alfred · family with children · 2026-03-31

    “Outstanding 😃”

  • Guest review

    10/10

    Kimberly · family with children · 2026-01-26

    “Beautiful hotel. Very close to everything”

  • Caro p o atendimento

    8/10

    Lilian · solo traveller · 2026-01-25

    “Localizacao e conforto”

View all guest reviews

Hotel info and reviews come from third-party sources.