Hotelaholic

Pasadena · California

The Westin Pasadena

191 N Los Robles Ave, Pasadena, California, 91101

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Indulge in comfort and style at Westin Pasadena, where every room features a 42-inch flat-screen TV, in-room movies, and 24-hour room service. Relax with amenities like a refrigerator and coffee maker for your convenience.

  • Exceptional Dining and Leisure Options

    Savor award-winning California cuisine at Ventanas Restaurant & Bar or unwind with a cocktail at the Living Room Lobby & Bar. Take a dip in the outdoor heated pool, stay active in the fully equipped gym, or explore the city with running maps provided by the hotel.

  • Convenient Location

    Located just minutes away from popular attractions like the Pasadena Museum of California Art, our hotel offers easy access to the Rose Bowl Stadium and Kidspace Children's Museum.

Book your stay now and experience the best of Pasadena!

HAPPI HIGHLIGHTS

  • Exceptional staff

  • Good location

  • Comfortable and clean rooms

At the hotel

Popular amenities

60 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Breakfast takeaway containers
  • Business center
  • Cashless payment available
  • Cleaning standards that are effective against Coronavirus
View all amenities

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Garden
  • Outdoor fireplace
  • Outdoor furniture
  • Terrace

Rooms & comfort

  • Heating
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Contactless check-in/check-out
  • Dry cleaning
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking
  • Shuttle service
  • Shuttle service (free)

Guest services

  • Concierge service
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pets allowed

Services & essentials

  • Electric vehicle charging station
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key access
  • Key card access
  • Non-smoking throughout
  • Room service
  • WiFi available

Review in focus

631 reviews
8/ 10
Terrible shower!
Sandi · family with children · 2026-10-14

The guest experience

8.3out of 10
631 verified reviews

Loved most

  • Exceptional staff
  • Good location
  • Comfortable and clean rooms

Worth knowing — Subpar room quality · Issues with amenities · Inconsistent experience compared to other locations

How guests scored the stay

  • Location9.1

    Frequently praised for its great location.

  • Service8.9

    Exceptional and friendly staff highlighted across multiple reviews.

  • Value for Money8.6

    Overall good value but some guests felt it didn't meet the Westin standard.

  • Overall Experience8.4

    A balance of positive staff interactions and notable room issues affecting the overall experience.

  • Cleanliness8.1

    Consistent mention of clean and comfortable rooms, despite some complaints regarding overall room condition.

  • Food and Beverage8.1

    Mention of a nice outdoor seating area for breakfast/drinks.

  • Room Quality7.6

    Several complaints about the quality of beds and the state of some rooms.

  • Amenities7.6

    Mixed reviews on amenities; some dissatisfaction with pool availability and mattress quality.

Live guest feedback

Guest reviews

Consistent

86% of 14 recent stays rated 8+

8.3631 reviews
  • Nice clean room, terrible shower…check in staff very basic..breakfast staff Monday very accommodatin

    8/10

    Sandi · family with children · 2026-10-14

    “Terrible shower!”

  • It is a lovely hotel in a great location. It was an unexpected stay, as there were delays moving

    9/10

    Nirupama · couple · 2026-10-08

    “Location, amenities nearby, and courtesy of staff”

  • Great location

    8/10

    Brett · couple · 2026-09-15

    “Clean”

  • This hotel really needs to update its rooms - a/c, furniture, and water pressure.

    4/10

    R. · couple · 2026-08-03

    “Very nice and helpful staff who were happy to give us fresh bottles of drinking water. Bed was comfortable. Room was quiet on 11th floor.”

  • Okay but not the least bit convenient or easy.

    6/10

    Roeske · solo traveller · 2026-08-02

    “Hated the self parking. So far from elevator. Accommodations for pets is zero. No where to take them out. I asked for first floor and didn’t get it. Parking overpriced—gouging.”

  • Great Bar Service

    10/10

    V9527NTwilliamm · Business · 2026-08-01

    “Great bar service! We are on a short business trip and stopped in for some drink before the end of the day. Brittney was awesome at the bar and made sure we had our drinks full at all times! We will definitely be back to enjoy the bar.”

  • August visit

    10/10

    patrickwW5845BU · Friends getaway · 2026-08-01

    “We stayed at the Westin in Pasadena as I have stayed many times previously. The staff are always attentive polite and ready to assist. Reginald is an exceptional member of your team. He is always very friendly, he remembers my name, always looking for ways to make the stay better. Regional is a true asset to the Westin team. I look forward to returning. Thank you for making our stay enjoyable Patrick Walter”

  • Great hotel!

    10/10

    Mobile58728074523 · Couples · 2026-07-26

    “We greatly enjoyed our stay at the Westin. This is our fourth stay and is the only place we stay at when in Pasadena. The hotel is centrally located next to the historic City Hall and all of the shops and restaurants. All of the staff were friendly and very accommodating. Special kudos to Guille in the hotel restaurant who made our final brunch extra special!”

  • Guille is Great

    10/10

    melhG7970PV · Solo travel · 2026-07-26

    “Very good communication and personality.. very pleasant and professional !!!”

  • Guest review

    10/10

    Aguirre · couple · 2026-07-25

    “I like how kind the employees were , they upgraded us for a suite for my wedding night. I appreciate that so much.”

  • Amazing service and food!!!

    10/10

    Travel19048702706 · Solo travel · 2026-07-24

    “I was in the area and my buddy told me good things about the restaurant at this hotel. So I went to the front desk and Vili escorted me to I eat at the Ventanas and introduced me to Norman. He sat me down and gave me some recommendations of their best lunch options. I chose the chicken avocado club and it was delicious! I was so impressed by the service, staff, and quality of food! I will definitely be going back and will probably book a night or two at the hotel just to relax as the atmosphere was really inviting. I have already invited my friends to go back and experience it with me!”

  • Front desk service was impeccable

    10/10

    emmileew · Friends getaway · 2026-07-20

    “Roman Navarrete was absolutely amazing, we extended our stay twice and requested the same room and ge made sure that we got it, was very friendly about it as well, always smiling 10/10 service”

  • Stay where they'll treat you right!

    10/10

    488danielh · Solo travel · 2026-07-17

    “I had a fantastic experience at the West in Pasadena. As I walked the hallways on my way to the workout room or on my way to the restaurant, I was greeted by staff pleasantly. Everyone was very helpful and cooperative and attentive to my needs. The restaurant staff were exceptional and very willing to cater to the needs of the guests. I was just simply impressed by the helpful, calm, and happy disposition of everybody here. It's an excellent place to stay, right in the heart of Pasadena. Beautiful area and within walking distance to a lot of great coffee shops and local attractions. Would definitely recommend and will stay here again for sure!”

  • Comfortable and clean accommodations with excellent staff.

    8/10

    Michael · couple · 2026-07-13

    “Good location Clean room Staff was excellent but limited. Very kind and personable. Food was better than average”

View all guest reviews

Hotel info and reviews come from third-party sources.