Hotelaholic

San Francisco · California

Palace Hotel, a Luxury Collection Hotel, San Francisco

2 New Montgomery St, San Francisco, California, 94105

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Indulge in a night of luxury with leather tufted headboards, high thread count linens, and pillow-top bedding in each room. Enjoy modern finishes and amenities such as a 48-inch flat-screen TV, marble bath, rain shower, and back-lit bathroom mirror for a comfortable stay.

  • Exquisite Dining Experiences

    Experience culinary delights under Austrian crystal chandeliers at The Garden Court restaurant or enjoy handcrafted cocktails and artisan cuisine at the iconic Pied Piper lounge. With a variety of dining options, your taste buds are sure to be satisfied.

  • Relaxation and Recreation

    Unwind under a glass dome in the indoor pool area with city views, surrounded by chaise lounges and spas. Take advantage of the 24-hour fitness center overlooking the pool or pamper yourself with spa services in the marble baths.

Experience the epitome of luxury and convenience at Palace Hotel, a Luxury Collection Hotel, San Francisco. Book now for an unforgettable stay.

HAPPI HIGHLIGHTS

  • Excellent service

  • Delicious food

At the hotel

Popular amenities

81 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Air conditioning
  • Allergy-free room
  • Babysitting/child services
  • Bar
  • Bike tours
  • Breakfast in the room
  • Breakfast takeaway containers
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Indoor pool
  • Massage services
  • Spa/wellness center
  • Swimming pool

Dining & drinks

  • Cooking class
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Broadcast Live sport events
  • Fitness center
  • Fitness facilities

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pets allowed
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • Business center
  • Car hire
  • Cashless payment available
  • Daily housekeeping
  • Electric vehicle charging station
  • Face masks for guests available
  • Grocery deliveries
  • Happy hour
  • Key card access
  • Live music/performance
  • Mobile app for room service
  • Non-smoking throughout
  • Paid WiFi
  • Pub crawls
  • Room service
  • Solarium
  • Stand-up comedy
  • Themed dinner nights
  • WiFi available

Review in focus

1,063 reviews
10/ 10
Absolute luxury. The staff is top notch, attentive, respectful, and fabulous!
MICHAEL · couple · 2026-10-19

The guest experience

8.9out of 10
1063 verified reviews

Loved most

  • Excellent service
  • Delicious food

How guests scored the stay

  • Service9.6

    Sam and Suren provided phenomenal service, making guests feel welcome and attended to.

  • Location9.1

    The hotel is situated within a historic and beautiful setting, adding to the guest experience.

  • Food and Beverage9.1

    The breakfast buffet and dinner choices, including Wagyu burger, were described as excellent.

  • Overall Experience9.1

    Guests overall had memorable and positive experiences at the hotel.

  • Cleanliness8.6

    Standard quality for this hotel tier.

  • Amenities8.6

    Standard quality for this hotel tier.

  • Room Quality8.6

    Standard quality for this hotel tier.

  • Value for Money8.6

    Standard quality for this hotel tier.

Live guest feedback

Guest reviews

Remarkably consistent

100% of 10 recent stays rated 8+

8.91063 reviews
  • Excellent perfection

    10/10

    MICHAEL · couple · 2026-10-19

    “Absolute luxury. The staff is top notch, attentive, respectful, and fabulous!”

  • Financial district gem in SF!

    10/10

    Colleen · couple · 2026-10-13

    “Sumptuous and impeccable! Anticipating our ever wish before it could be spoken. From the curbside doormen, bellmen, front desk employees to the chefs and restaurant staff, everyone was spot on! This is what hotels should model themselves!”

  • we will Defiantly Be back, We had amazing time there!

    10/10

    Benatar · family with children · 2026-09-14

    “the room was amazing - we had great space and all what we needed and above. the location of the hotel is very central and have many food places and bars around. located in very safe area.”

  • Not the cheapest, but definitely a jewel

    10/10

    Thomas · solo traveller · 2026-09-11

    “This is a wow! Hotel. Just go there. Do the breakfast in the beautiful dining hall. And just enjoy”

  • It doesn’t get any better …

    10/10

    Philip · solo traveller · 2026-09-02

    “Some staff have been there 35 years !! All the Pied Piper bar staff were pros Concierges Juan & Connie the best Great team Great Hotel”

  • Komme wieder

    10/10

    Hans · couple · 2026-08-24

    “Alles sehr schön- sensationell die Halle”

  • Ein wunderschöner Aufenthalt

    10/10

    Biljana · family with children · 2026-08-19

    “Die Lage des Hotels ist perfekt. Das Hotel ist wunderschön. Unser Zimmer war perfekt, groß und jeden Tag gründlich gereinigt. Wir haben unseren Aufenthalt sehr genossen! Wir kommen wieder!”

  • Little getaway in luxury

    10/10

    kevincruise · Solo travel · 2026-08-16

    “Beautiful hotel in the heart of downtown. Close to Union Square and within walking distance to the Ferry Building, Oracle Park and SFMOMA, and one of the few hotels that has a pool and a hot tub. Known for its history (built in 1875) and it's glass-domed restaurant, and comfortable rooms. It is important to mention their Concierge team. I believe the Concierge is an integral part of the hotel and hospitality industry, and needs to be kept alive. The entire Palace Concierge team are incredible and they all belong to Les Clefs D'Or (IYKYK), which is amazing. They are true ambassadors to their hotel and the city; I would like to highlight and mention Chinatsu, Jose and Malia, who were all truly amazing in providing restaurant recommendations (The Plow-thank you Chinatsu and Ozumo-thank you Jose) and doing what they could to ensure my experience was an elevated one. I didn't get to interact with the entire team, but I can imagine they are all amazing!”

  • A great stay at the Palace

    10/10

    B3672JSrobs · Business · 2026-08-14

    “Really nice and great service, Suren was excellent!”

  • Palace Hotel

    10/10

    535candacel · Family · 2026-08-14

    “We had a great time the rooms were beautiful and the food at the pied piper was good. Jorge T was great and told us the great places to check out.”

View all guest reviews

Hotel info and reviews come from third-party sources.