Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, at the base of Aspen Mountain.
Open since 1989, The Little Nell offers guest rooms, suites and luxury suites, award-winning dining (Element 47, Ajax Tavern), a 20,000-bottle wine cellar, and the only ski-in/ski-out spa in Aspen.
Mixed reviews on service, though rated standard for hotel expectations despite slow food service.
Location10.0
Not explicitly mentioned but presumed good given hotel type.
Room Quality10.0
Overall description suggests beautiful rooms despite service issues.
Amenities10.0
High satisfaction implied due to hotel's reputation.
Value for Money10.0
Disappointment with service considering the prices charged.
Overall Experience10.0
High expectations were not met, leading to a decision not to return.
Cleanliness9.7
Reported unpleasant odor in hallways and dissatisfaction with cleanliness.
Food and Beverage8.7
Poor food quality experienced, with long wait times.
Live guest feedback
Guest reviews
Consistent
94% of 17 recent stays rated 8+
9.198 reviews
Guest review
10/10
Lauren · 2025-09-01
“Amazing service and beautiful rooms”
3.5 star
8/10
David · 2025-08-24
“HVAC and Televisions both out last day. No communication by hotel staff. They gave only a $150.00 credit.”
Guest review
6/10
Kamyar · friends · 2025-08-10
“Honestly, I have no idea how this hotel maintains a five-star rating. The property feels severely understaffed, particularly in the restaurant. Each time we tried to order food, it took over an hour to receive it — and this happened on three separate occasions. When the food finally arrived, the quality was disappointing; for example, the hamburger patties were burnt.
The hallways had a persistent, unpleasant odor throughout our stay. We reported this to the front desk twice, yet nothing was done to address the issue.
For the amount of money this hotel charges, every detail should be on point — from service speed to cleanliness to food quality. Unfortunately, this was far from the case. We left feeling extremely disappointed and will not be staying at this hotel again.
”
Guest review
10/10
Chris · 2025-07-22
“It’s always the very best a The Little Nell!”
Guest review
10/10
Natalia · 2025-06-21
“Impeccable service ”
Exceptional
10/10
Lauren · group · 2025-03-03
Guest review
10/10
Jelena · 2025-02-25
“Excellent service, friendly staff. I’ll definitely stay there again!”
Guest review
10/10
Justin · 2025-01-16
“They made my husbands birthday so special! ”
Guest review
10/10
Hamood · family · 2025-01-10
“.”
Superb
9/10
Martin · young couple · 2024-12-17
Amazing super luxury hotel in the heart of Aspen. Truly 5 stars
9/10
Alan · young couple · 2024-12-02
“Location is unbeatable and generally the service was amazing. They even unwound my wife’s hairdryers cable which was a mess - never before experienced something like that. Great snacks for free in the room. Quality breakfast.”
Exceptional
10/10
Wen · solo traveller · 2024-10-30
“Quiet and clean room, friendly staff”
Guest review
10/10
Justin · friends · 2024-10-21
“Outstanding from room to service, everything was beyond great”
Guest review
10/10
Kathleen · family · 2024-08-12
“Perfect mountainside location.”
Excellent location and service.
9/10
Joseph · young couple · 2024-06-15
“Manager let us change our original room. We were above trash truck, gardener, delivery area, constant noise all hours of nite and day. Room we got after that nightmare was terrific. Very clean, spacious and above all…peaceful. Manager also sent up and bottle of champagne, a card and chocolate strawberries for our anniversary. That was extremely kind of him. He was great to work with and made things right. Lived how they picked us up and dropped us from airport. Overall the employees were all great.”
Little Nell is the perfect boutique hotel for a romantic, extravagant get away. If you need to be pampered this is the p
10/10
Gregory · young couple · 2023-12-25
“We spend our honeymoon here 25 years ago”
Luxury in Aspen
10/10
Leslie · 2023-10-30
“We loved The Little Nell and cannot wait to return. This is a small boutique hotel with understated elegant and exceptional service!
Thank you Joe and the team for making this a memorable trip!”
