Hotelaholic

West Palm Beach · Florida

The Ben, Autograph Collection

251 N NARCISSUS AVE, West Palm Beach, Florida, 33401

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Amenities

    The Ben, Autograph Collection offers a range of top-notch amenities including a fitness centre, outdoor swimming pool, and evening entertainment. Guests can also enjoy free bikes to explore the surroundings.

  • Elegant Accommodations

    Each room at The Ben is elegantly designed and equipped with modern comforts such as a flat-screen TV, air conditioning, and a coffee machine. Some rooms even feature balconies with stunning city views.

  • Prime Location

    Conveniently situated in West Palm Beach, this hotel is close to popular attractions like CityPlace and the Palm Beach County Convention Center. With a 24-hour front desk and free WiFi, The Ben ensures a seamless stay experience.

Experience luxury and convenience at The Ben, Autograph Collection. Book your stay now for an unforgettable experience.

HAPPI HIGHLIGHTS

  • Outstanding service

  • Wonderful food

  • Excellent location

At the hotel

Popular amenities

70 listed
  • 24-hour front desk
  • Accessible parking
  • Air conditioning
  • ATM/cash machine on site
  • Auditory guidance
  • Bar
  • Bike tours
  • Breakfast in the room
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
View all amenities

Pools & wellness

  • Heated pool
  • Outdoor pool
  • Pool with view
  • Rooftop pool
  • Swimming pool

Dining & drinks

  • Food delivered to guest room
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Golf course
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace
  • Terrace
  • Yoga classes

Rooms & comfort

  • Emergency cord in bathroom
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Dry cleaning
  • Fire extinguishers
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Wheelchair accessible

Guest services

  • Express check-in/check-out
  • Fax/photocopying
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed

Services & essentials

  • Evening entertainment
  • Free WiFi
  • Happy hour
  • Higher level toilet
  • Key card access
  • Live music/performance
  • Non-smoking throughout
  • Picnic area
  • Room service
  • Sun umbrellas
  • Toilet with grab rails
  • Visual aids: Braille
  • WiFi available

Review in focus

581 reviews
10/ 10
Can't state enough how much I love the Proper Grit and all its staff. They're very polite and welcoming. Always a bright spot of my stays in WPB. Gigi was my waitress the last time I was there. She greeted me with a warm smile and was extremely courteous, attentive and friendly. Can't forget about the hostess, Beatrice, who sets the tone for the restaurant with her professionalism and attention to detail.
stephenhK7935VG · Business · 2026-08-28

The guest experience

9.2out of 10
581 verified reviews

Loved most

  • Outstanding service
  • Wonderful food
  • Excellent location
  • Comfortable rooms

Worth knowing — Limited storage in rooms

How guests scored the stay

  • Service9.7

    Exceptional service highlighted multiple times; staff members were attentive and caring.

  • Overall Experience9.5

    Overall, guests had a fabulous and amazing experience at the hotel.

  • Location9.2

    Terrific location described positively in multiple reviews.

  • Cleanliness9.2

    No specific sentiment mentioned, assumed standard quality for this hotel tier.

  • Food and Beverage9.2

    Outstanding food and beverage service during stays mentioned.

  • Amenities9.2

    Beautiful amenities and enjoyable barista experiences noted.

  • Room Quality9.1

    Stunning rooms with beautiful views were mentioned.

  • Value for Money8.6

    Standard quality for this hotel tier; value perceived as adequate.

Live guest feedback

Guest reviews

Remarkably consistent

91% of 11 recent stays rated 8+

9.2581 reviews
  • Proper Grit, best place to grab breakfast in WPB.

    10/10

    stephenhK7935VG · Business · 2026-08-28

    “Can't state enough how much I love the Proper Grit and all its staff. They're very polite and welcoming. Always a bright spot of my stays in WPB. Gigi was my waitress the last time I was there. She greeted me with a warm smile and was extremely courteous, attentive and friendly. Can't forget about the hostess, Beatrice, who sets the tone for the restaurant with her professionalism and attention to detail.”

  • Wonderful views, amazing service

    10/10

    walshbusinessgrowth · Solo travel · 2026-08-27

    “Everything from the front desk check-in and ongoing service each day, to my treatment at their breakfast restaurant, to the excellent service I received at dinner time at their rooftop restaurant was impeccable. I'm particular, servers Gigi and Juan went out of their way to make me feel wonderful. Ruth, the Host, made me feel welcome each morning. I'm the evenings each server took excellent care of me. Overall it was a wonderful experience at a beautiful hotel in the water. Thank you!!”

  • Love the restaurant at the Ben!

    10/10

    tanyacU5114FQ · Solo travel · 2026-08-25

    “Love the restaurant at The Ben! Had a great breakfast with Ruth and Juan providing exceptional service!”

  • Having your expectations exceeded is always fun.

    10/10

    Rob33026 · Friends getaway · 2026-08-24

    “It's the little things that become marks of distinction. The hotel is fabulous (location, rooms (room upgrade), staff and amenities), but one item in particular totally delighted us. As we left the hotel, we noticed that our EV had been fully charged - what a pleasant surprise. Thank you to The Ben and your staff. This unexpected touch put you firmly in the "exceeded expectations" camp.”

  • Muy buena experiencia

    7/10

    Dulce Maria · solo traveller · 2026-08-24

    “Ubicación. Atención. Es hermoso...PERO en dice que tienen centro de trabajo y NO es asi”

  • Amazing service in the heart of West Palm

    10/10

    OmarW469 · Family · 2026-08-23

    “Excellent rooms. Amazing location. And the best was the top-notch staff. Super friendly and helpful in every way. Julian and Kevin were especially welcoming. They made our stay!”

  • Retail therapy

    10/10

    D7829AOstepheng · Couples · 2026-08-23

    “Juan at Proper Grit was amazing. Hotel is beautiful.”

  • Wonderful Hotel

    10/10

    lisapG1278EO · Couples · 2026-08-20

    “What a hidden gem of a property. The food in both restaurants was delicious the entire staff super helpful and friendly. The hostess Ruth welcomes you every morning with a smile. We had wonderful service in the restaurant downstairs from Daniel, Juan and Mike! The food at the rooftop bar was exceptional! Definitely coming back!”

  • Great experience

    10/10

    johnmF3981TZ · Family · 2026-08-20

    “The breakfast was wonderful with excellent staff.”

  • Super cool experience

    10/10

    jacobsR5902GL · Couples · 2026-08-19

    “This was an awesome experience. The hotel was very very different from modern and simple hotels. This gives a modern rustic feel. Old school but new. Ruth, the host from Proper Grit is so nice. She was such a pleasure to talk with. Michael, the bellman, has the BEST energy. They just have great people working there. Alex from the front desk. I think Adam was his name, another bellman. Was just 5 star great!”

  • Proper Spot

    10/10

    276michaelc · Business · 2026-08-18

    “Beautiful, spacious and clean. Juan and Ruth at Proper Grit made dining at the hotel a pleasure. Only ventured out once to eat elsewhere.”

View all guest reviews

Hotel info and reviews come from third-party sources.