Indulge in modern guest rooms at The Ritz-Carlton, Kapalua, featuring high-speed internet, flat-screen TVs, and elegant island-inspired décor. Some rooms even come with a kitchen for added convenience and comfort.
Serenity at The Spa
Unwind at The Ritz-Carlton Spa, Kapalua, offering a range of rejuvenating treatments inspired by Hawaiian traditions. Keep fit at the fitness center or relax by the outdoor pool after a day of pampering.
Culinary Delights
Savor upscale Hawaiian cuisine at The Banyan Tree or sip on crafted cocktails at the Alaloa Lounge. For a quick bite, Kai Cafe serves fresh organic fare. With a shuttle to nearby attractions, your stay at The Ritz-Carlton promises both luxury and convenience.
Book now to experience the epitome of luxury at The Ritz-Carlton, Kapalua.
✦HAPPI HIGHLIGHTS
✦
Great service
✦
Excellent location
✦
Wide range of amenities
At the hotel
Popular amenities
98 listed
24-hour front desk
Accessible parking
Air conditioning
Allergy-free room
ATM/cash machine on site
Babysitting/child services
Bar
Barber/beauty shop
Beach
Beachfront
View all amenities
Pools & wellness
Beauty Services
Fitness/spa locker rooms
Hair Salon Services
Hot tub/Jacuzzi
Kids' pool
Manicure
Massage services
Pedicure
Sauna
Spa/wellness center
Spa/wellness center services
Steam room
Swimming pool
Dining & drinks
Coffee Shop on site
Food delivered to guest room
Fruits
Kid meals
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Fitness center
Fitness classes
Fitness facilities
Garden
Golf course
Hiking
Kids' outdoor play equipment
Outdoor fireplace
Outdoor furniture
Sun loungers or beach chairs
Sun terrace
Tennis court
Tennis equipment
Terrace
Yoga classes
Rooms & comfort
Heating
Non-smoking rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Dry cleaning
Entertainment staff
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Safety deposit box
Shared stationery like menus, pens are removed
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Private parking
Shuttle service
Shuttle service (free)
Valet parking
Guest services
Children's playground
Concierge service
Currency exchange
Express check-in/check-out
Fax/photocopying
Ironing service
Kids' club
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Tour desk
Tour/class on local culture
Walking tours
Services & essentials
Business center
Canoeing
Car hire
Daily housekeeping
Designated smoking area
Diving
Electric vehicle charging station
Evening entertainment
Family rooms
Free WiFi
Happy hour
Horse riding
Non-smoking throughout
Packed lunches
Room service
Snorkelling
WiFi available
Review in focus
379 reviews
10/ 10
המתקנים והסטייל של המלון. הבריכות והטיפוח של גינת החוץ- luxury לגמרי. וצוות הvalet מדהימים ואדיבים וג׳נטלמנים!
Many guests praised the attentive staff and quick service.
Overall Experience9.4
Overall, guests had a pleasant experience and would recommend the hotel.
Location9.3
The hotel is conveniently located near key attractions.
Amenities9.3
The hotel offers a wide range of amenities that enhance the stay.
Room Quality9.2
Rooms were modern and comfortable, though some noted minor issues.
Value for Money9.1
Guests felt that the pricing was reasonable for the services offered.
Food and Beverage8.6
The dining options received mixed reviews from guests.
Cleanliness8.3
Guests reported issues with cleanliness, suggesting areas for improvement.
Live guest feedback
Guest reviews
Mixed experiences
77% of 13 recent stays rated 8+
9.1379 reviews
Guest review
10/10
Yifat · extended group · 2026-10-08
“המתקנים והסטייל של המלון. הבריכות והטיפוח של גינת החוץ- luxury לגמרי. וצוות הvalet מדהימים ואדיבים וג׳נטלמנים!”
Very Dissapointing Experience
6/10
Maps12297327370 · Family · 2026-08-13
“We just got back from our summer family vacation to Maui. After reveiwing many different options we settled on the Ritz as we were looking for a luxury experience. Let's get the good things out of the way first. The Accomidations (2 Bedroom Suite) was very nice and large. It was perfect for our family of 4. The location of the resort in Kapula, beautifful all the way around natural beauty. Some what seculded but in a good way. No for all the dissapointing areas. Over all this resort is old and really starting to show its age. But beyond that it was really the lack of service, quality and attention to detial. This is not at the level of any other Ritz we have stayed at and we have stayed a several. Food quality accross the board was average at best, at the pool, breakfast buffett, burger shack, Banyan Tree. Nothing was great it was all so very average or worse (ceaser salad at the pool was terrible). Now as for service, outside of the Valet Stand and Housekeeping. Service was bad or did not exisit. For example there is no pool attendents. They have a large stand that is focused on trying to sell you Maui Jim sunglasses, crazy and overall the pool deck was terrible for finding any real shade. They have fixed to the ground permanent thatched umbrellas that are way to few and far between. The beautiful beach on the property is a bit of a walk but we knew that going in, not a big deal but there is no chair service provided by the hotel. There is yet another stand that is selling rentals that you must pay additional for. At the rates we are paying I still need to pay an aditional $60 + tip/a day to get a lunge chair and umbrella at the beach, just crazy. We primarily chose this hotel because it was a Rtiz and it had a 2 bed/2 bath suite. I would not recomend this hotel to anyone looking for a luxury resort and overall this property needs a major renovation. How this hotel has the rating on here it does I think speaks to how long this resort has been around. Maybe 10 or 20 years ago it was worth it but not any more. I would recomend to TripAdvisor to add a feature where you can see average ratings over a shorter period of time (5 or 10 years) as I think the early years of this property are doing the heavy lifing on its ratings. It definantly fooled me. The truth is the Ritz Kapalua is an older and very average resort but with a 4/5* price tag.”
Fake Beach Resort.
6/10
439elysat · Family · 2026-07-28
“THIS IS NOT A BEACH RESORT! How can you call a hotel a beach resort if there is absolutely ZERO beach service. The only thing in that beach is the option to spend $85 for two chairs and an umbrella. At a Ritz! Shameful! So we would have to spend over $200 for 5 of us. Outrageous! Why would I go to Maui and sit at a pool?
The concierge had nothing to say about the beach at all. Also shameful.
The grounds are very nice and the staff was really great! The lobby bar was great too with some live music. Can you believe a massive Ritz wouldn’t have room service past 9 or 10pm? Especially when they tell you in advance that if you have a late flight you better find something to eat on your way. Crazy!
The hallways were a mess. Plates of food, room service dishes etc. We saw the same plate of apples for at least two straight days. I would def think about finding a true beach resort. This wasn’t it.”
Almost perfect
10/10
Y3918DXgeorgec · Couples · 2026-07-24
“We really enjoyed our 4 night stay. Kapalua is more tranquil than Kaanapali or Wailea yet only ~15 minutes away from Kaanapali and Lahaina for convenience. Although it's not the newest looking Ritz, I disagree with others who said it looked dated. I thought it looked classic/timeless.
The lobby is beautiful and the room was great. The pools are really nice and we liked how 1 of 3 pools is adults only. The beach was closer to the main hotel than I expected. It was just a short walk downhill with golf cart shuttles routinely available to bring you back. However, the waves were pretty big. Even on the calmest days those who prefer calm water wouldn't want to swim here.
The breakfast buffet (included with Chase Sapphire booking) was solid with some options rotating each day. The burger shack lived up to the hype. We never ate dinner at the hotel. There are only a couple other restaurant options walking distance from the hotel, but there are dozens within a 15 minute drive.
The service was excellent as expected. Everyone from the front desk, concierge, housekeeping, valet, pool bar, etc. were great.
A few things could be improved:
- pillows were way too soft even when I asked for firmer ones
- hotel bar closes way too early at 9:45pm
- they should offer a shuttle for short trips or activities booked via the concierge (at least the golf course)
- we were told you can't get a beach cabana after 12pm (we arrived around 2:30) even though there were tons empty and were willing to pay - something to do with the POS system”
Awesome place to enjoy Maui
10/10
marieaO9210OY · Family · 2026-07-22
“The Ritz Kapalua was the first Ritz I stayed at. What an amazing experience! The customer is at the center of everything they do. Location was beautiful (great rooms, amazing pool, easy access to ocean/beach). There was great dining options on site. I enjoyed every minute of being there and they made my family vacation exceptional!. I will seek out Ritz for future family vacations!”
Very Nice Resort but.....
8/10
K8047HMgeorged · Family · 2026-07-20
“I love Ritz-Carlton properties. We stayed here recently for the Food and Wine festival. Our first issue was we waited 20 minutes just to check in. What was frustrating about that was only one person was working the counter, but three people were in the concierge's area; all three doing nothing. Send one over to help for Pete's sake. Our room was good. Pools are good but very crowded. Pool service has to be search for at times. The beach is nice but quite a hike from the hotel. They have the best club room I have ever seen at any property. Their people were very nice. Valet parking at $68 a day...so be aware if you have a rental.”
Highly recommended place to stay - Ritz Carlton Maui Kapalua
10/10
JackyB463 · Family · 2026-07-15
“We had an amazing night at The Ritz-Carlton Kapalua while celebrating our daughter’s birthday and we somehow managed to fit a lot of wonderful memories into one stay!
The grounds are stunning and the resort feels peaceful and secluded while still being close to nearby beaches and restaurants. We loved walking the Coastal Trail at sunrise, even if getting out of bed that early required a little vacation-level determination. D.T. Fleming Beach is gorgeous and noticeably less crowded than many nearby beaches. The Burger Shack is also a perfect spot for an outdoor lunch with beautiful ocean views because burgers always taste better at the beach.
The pools are fantastic. The area was lively, but it never felt overly crowded, and there were plenty of opportunities to relax and pretend we had no responsibilities waiting for us back home.
For our special birthday dinner, we ate at the Banyan Tree Restaurant, where our server, Lara, was outstanding. She was warm, attentive and offered excellent menu suggestions, topped off with wonderful wine recommendations. She helped make the evening feel truly special and anyone who pairs great food with the right wine is a hero in our book. Topped off with a lovely "Happy Birthday" cake at the end of our fantastic meal.
The staff also made our daughter’s birthday especially memorable. When we checked into our room, we were delighted to find a beautiful tray of chocolate-covered strawberries and a bottle of bubbly from Mary Beth, thanking us for choosing the Ritz for our celebration. It was such a thoughtful surprise, and our daughter felt incredibly special. My wife and I were also very happy to assist with the strawberries!
We made so many special memories during our stay and wanted to thank everyone at The Ritz-Carlton Kapalua for making our celebration so memorable. We only wish we could have stayed longer!”
Gross Furniture in Paradise
4/10
mattstottle · Couples · 2026-07-11
“We paid for a suite. Got to our room, noticed that out of the 10 pieces of furniture that 9 of them had serious stains on them. We asked to be moved as the price was not cheap… denied. They did offer to send the housekeepers to the room to “clean the furniture. They did flip 3 pillows but the rest of the furniture was left as is. Over the next couple of days we hung out by the pool and enjoyed Maui. The lobby had the same issue however stains on nearly every piece of furniture. If they want to keep the luxury price tag they better be willing to keep th property up to sniff.”
Everything felt personalized, and the staff were exceptional as was the grounds.
10/10
Scott · couple · 2026-07-11
“It was isolated from many of the resorts on a cooler and luxurious feeling Hideaway. Everything was spotless and the hotel itself was exceptional.”
fantastic
9/10
james · couple · 2026-06-29
“gorgeous views from the Hotel, lovely walk to beaches, amazing food, great service and ambience”
Beautiful Place
10/10
andrewlK5568KB · Family · 2026-06-27
“Amazing experience. We chose this resort for our honeymoon and left already talking about coming back.
The entire staff was warm and welcoming, the grounds were beautiful, and the spa was incredible. The resort felt classy and luxurious without ever feeling pretentious.
Kapalua definitely has more unpredictable weather than other parts of Maui, but we were happy to trade a few extra rain showers for the peace and quiet. The resort never felt loud or overcrowded—it was relaxed without feeling empty.
The beach is just a short walk away (there is a bit of a hill), and it's only a short Uber ride to Lahaina and Kāʻanapali.
We're so glad we chose to stay here and wouldn't hesitate to come back.”
Amazing Ritz Kapalua vacation
10/10
johnkG3875VI · Family · 2026-06-21
“My wife and I recently stayed at the Ritz-Carlton Maui and it was one of the most memorable hotel experiences we have ever had. The service was exceptional—exactly what you would hope for from a luxury resort, yet delivered with a warmth and sincerity that made it feel truly personal. Throughout our stay, the staff consistently went above and beyond to make us feel welcome and cared for. We loved the relaxed elegance and ambience of the property, and the views of the ocean from the lobby and throughout the resort were simply breathtaking. The dining was excellent, from enjoying meals by the water at the Burger Shack to relaxing at the Lobby Lounge. What stood out most, however, was the culture of hospitality that seemed evident in every employee we encountered. We left feeling refreshed, grateful, and already looking forward to returning to this special place.”
Nice stay, but probably not worth the high price tag.
8/10
Ross · couple · 2026-06-11
“The resort occupies a premium spot in an exclusive part of the island and is very relaxing. The adults only pool is a nice touch and the hotel rooms were very clean. The fire pit patio was a nice touch.”
