Name: Four Seasons Resort Hualalai
Address: 72-100 Ka'upulehu Drive, Kaupulehu, Hawaii, 96740, US
Rating: 9.5

Live guest feedback

Guest reviews

Mixed experiences

72% of 18 recent stays rated 8+

9.5157 reviews

Amazing experience
10/10
Anthony · couple · 2026-10-21
“Amazing property. Restaurants were exceptional. All staff were attentive, engaging, friendly, and accommodating. Property and amenities superb. The fitness center/spa was better than any commercial gym I have ever been to.”
Guest review
10/10
Kunio · couple · 2026-10-11
“ファラライは私が最も好きなホテルです。スタッフのサービスは世界一です。設備も申し分ありません。毎年ここに訪れるのが楽しみです。”
最高級のリラクゼーションホテル
10/10
yuki · extended group · 2026-10-10
“ホテル視察”
Hotel parfait
10/10
Simon · couple · 2026-09-14
“Tout”
Séjour qui reste exceptionnel car cadre exceptionnel cependant pour avoir séjourné dans d autres 5 étoiles ( chaîne Cons
10/10
Eugenie · family with children · 2026-08-09
“L emplacement , la vue sur l océan , le nombre de piscines ( pour nager , avec les poissons ) , la grandeur du resort”
If you’re looking to waste your money and ruin your mood, this is the hotel for you.
2/10
539yihangl · Family · 2026-07-17
“I chose this hotel because of its reputation and expected the level of service that comes with a luxury property. Unfortunately, this turned out to be one of the most disappointing hotel experiences I’ve had. Before arrival, I had already confirmed the guest information with the hotel. Despite that, they still mixed up our reservation details at check-in, and even the anniversary card had my companion’s name instead of the correct guest’s. It’s a small detail, but for a luxury hotel, it’s exactly these details that matter. The most unacceptable incident happened on the first morning of our stay. A staff member entered my younger sister’s room without permission. The room was occupied by two girls under the age of 18. They responded after the staff knocked, yet the staff member still opened the door and entered. This was not just a service mistake—it was a serious violation of guest privacy and made us feel extremely uncomfortable. Housekeeping was also consistently slow. On one occasion, our room was not cleaned as requested. After contacting the hotel, I was assured that someone would come immediately. More than 40 minutes later, no one had arrived. Throughout our stay, we heard plenty of apologies but saw very little action. Apologies don’t clean rooms. The dining experience was equally disappointing. After dining at Noio, I experienced diarrhea. The following morning at Ulu, we found that used cutlery from the previous guests had not been replaced and was still set on the table. This is simply unacceptable for a hotel of this standard. To make matters worse, the hotel charged my guarantee credit card without notifying me or obtaining any confirmation beforehand. The lack of communication and transparency regarding the charge was both surprising and disappointing. What disappointed me most was not one isolated mistake, but the repeated failures across multiple aspects of the stay—from reservation handling and guest privacy to housekeeping, restaurant hygiene, and billing procedures. These issues point to a lack of attention to detail and inconsistent management rather than isolated incidents. Luxury is not defined by beautiful facilities or expensive room rates. It is defined by professionalism, respect for guests, and delivering the level of service that is promised. Unfortunately, this stay fell well below those expectations.”
Can’t wait to return
10/10
nicoleray54 · Family · 2026-07-03
“Wow, what an amazing property. We spent 4 nights here on a mother daughter trip and everything was top notch. Highly recommend! Our favorite pool was the one with the cabanas. We were in an oceanfront room near kings pond which was lovely.”
Amazing, though pricey resort
10/10
Dougthonus · Couples · 2026-06-28
“The only downside to this resort was the cost. I'll say that up front, as you should be aware of what you're getting into. For me, the cost was probably 2-3x per day what I'd normally spend on a vacation, but for our 10th wedding anniversary, we did a splurge trip. The resort itself was amazing. They have it separated into adult and family areas, and so we had an adults only vibe for most of our trip. The restaurants had great food and the service was good. We had some amazing sunset views while eating dinner. We loved our room, and the view off of the balcony overlooking a pond, the pool, and the ocean. The King's pond which is a stocked snorkel pond on property was a delight, and the staff was amazing at handling any possible thing you would ask for. I probably won't go back to Hawaii again given the price/value proposition of even just getting there from Chicago, compared to cheaper beach destinations, but it was a great experience, and this was a wonderful place to stay if its within your budget.”
The Worst Service Imaginable
2/10
GoPlaces43436140013 · Family · 2026-06-24
“My parents took me to lunch at ULU for my birthday, where the Beach Tree Club menu was being served. We had reservations for 2:45 p.m. and arrived at approximately 2:40 p.m. Upon checking in, the host immediately told us, “You made it just in time, we’re going to hard close now.” This was confusing and uncomfortable, given that we had a valid reservation during that time slot. To make matters worse, we were effectively rushed through the entire experience and were out of the restaurant by approximately 3:30 p.m. just 45 minutes after our reservation time and only about 40 minutes after being seated. What made this particularly disappointing is that this was my very first experience with the Four Seasons brand. As we were walking to the restaurant, I was telling my parents how excited I was because Four Seasons is world-renowned for its exceptional customer service and hospitality. I had been looking forward to experiencing that level of service for myself, especially on my birthday. After being seated, our server approached us and, before even offering water or welcoming us, told us that we needed to place our order immediately because they were closing. We explained that we had reservations and asked why the restaurant would be closing if reservations were still being accepted. We were told it was an issue with the reservation system, but despite that explanation, the staff continued to treat us as though we were inconveniencing them simply by being there. Throughout the meal, we felt rushed and unwelcome. The interactions were cold, and the repeated emphasis on the restaurant closing made it impossible to relax and enjoy what was supposed to be a celebratory lunch. To make matters worse, our server never returned to check on our table or ask whether everything was satisfactory. When we needed red pepper flakes for our pizza, we had to flag her down ourselves because she had not checked back with us at all. The experience became so upsetting that I had to excuse myself to the restroom because I was in tears. At one point, I wanted to leave entirely and sit in the car rather than remain in such an uncomfortable environment. This was meant to be a special birthday meal with my family, but instead it became one of the most disheartening dining experiences I have ever had. I understand that operational issues can occur, but guests should never be made to feel like a burden, especially when they arrived on time for a reservation that the restaurant itself accepted. I chose to celebrate my birthday at Four Seasons because of its reputation for extraordinary hospitality. Unfortunately, my first experience with the brand fell far short of those expectations. Rather than feeling celebrated on my birthday, I left feeling unwelcome, embarrassed, and deeply disappointed. I would sincerely appreciate confirmation that my concerns have been received and reviewed. My intention in reaching out is simply to ensure that this feedback is heard and that future guests celebrating special occasions do not have a similar experience. I have emailed and submitted feedback over the last month to try and get this resolved but as this has been one month now with no response from Four Seasons I am posting a review here.”
Negative
2/10
675randf · Family · 2026-05-23
“The nicest thing I can say about this hotel is its beautiful setting will stun you. I believe the word is breathtaking and I've dropped some pics below showing some of it. Everything else was a disappointment. We had a rough flight in from Southern California and by the time we got to the hotel we were tired and sullied and hungry. We waited for about 2 hours for our room to be ready for us (it was well after check-in-time) as they were "putting the final touches on our room" - a deluxe room with ocean view. When we finally got into the room, the first thing that happened was the toilet leaked out all over from its base. We called the front desk and they sent over some snotty bro who threw us attitude while sealing the leak. Things only got worse: It took them 4 days (out of our 8 days there) to clean up the floor, clean up the toxic looking dust all over the fabric walls, get us a working blow dryer and get us all the shampoo and soap that should have been there in the first place. The towels and wash clothes looked old, some had stains and some had holes. They stuck us at the kid's pool for two days which wouldn't have normally bothered me but for the kids running unattended all over and into our space while their parents ignored them. The room was extremely expensive and with all the problems, I felt quite ripped off. When the day came to leave, I was *relieved* to be going home. Are all Four Seasons Hotels run this poorly, I wonder? Because I left very disenchanted with the chain. The management was mediocre at best; they treated me like an idiot as they tried gaslighting me and upselling me simultaneously.”
Special
10/10
duke-uva · Couples · 2026-04-18
“While this is our eighth visit to Hualalai, it has been a number of years since we visited. We are towards the end of our 8 night stay and it seems like an ideal time to convey my thoughts as to our time here. We travel a fair amount and Hawaii has always been our family’s special place. And we are lucky to stay at FS properties - having been to every FS in Hawaii multiple times. So we have a sense of comparison - which is helpful in assessing a property’s proverbial worth. I write this review looking at all of the sunset, Maui and the waves crashing. I am 10 feet from the sand and 15 feet from the water - largely alone having a pre dinner drink. Only at Hualalai can I do this. The property is unique, special and beautiful. I speculate that at some time god came up with an idea for a resort - and out came Hualalai. Whether you are marvelling at the endless stretch of beach, the beauty of the Kings Pond or the majestic “quiet pool”, it is all ……special. If you reflect - you realize that having the opportunity to spend time here means that you are lucky, fortunate or blessed. This afternoon I shot hoops on the half court. Then had a steam in a beautiful steam room at the spa - then for a swim in the ocean and now a drink by myself at the beach. And shortly dinner with Kim - effectively on the beach at Beach Tree restaurant. That is special. As my wife says - only here can the most uptight man find a place to relax. There are great people - such as Stacey who is committed to ensuring that our stay is perfect. She embodies the Four Seasons spirit of striving for perfection. And Bardia who has focused on ensuring that our dining experiences are optimal. And Petros who oversees the Beach Tree restaurant and generously offered us guidance on a prospective Greek vacation. Very rarely is any stay for an extended period perfect. People are human - they make errors. But at least everyone here recognizes that errors are learning and teaching experiences. And who am I to knit pick such a wonderful place based on minor issues or minor errors - Hualalai is wonderful. And I look forward to coming back in 6 months to remind myself that heaven on earth does exist. If you do not like it at the FS Hualalai- I doubt that you will like it anywhere.”
Maternity shoot - Excellent
10/10
V5226BKannad · Couples · 2026-03-13
“We did a short maternity photoshoot with Kimberly at the Four Seasons Hualalai and it was such a wonderful experience. She was warm, professional, and made the whole session feel relaxed and natural. Kimberly knew all the perfect spots around the property and captured the scenery beautifully while making us feel completely comfortable in front of the camera. The photos turned out incredible and are such a special memory from our trip. Highly recommend working with her if you’re looking for a photographer while staying at the Four Seasons!”
$ over safety
2/10
jimjB7782KE · Family · 2026-03-11
“Terrible experience with a reservation. We had to unfortunately cancel our trip due to dangerous weather in Kona. Local officials were telling people to not be on the streets or leave their homes for 4-5 days. Lost my considerable deposit because the 4 seasons decided that $ was more important than safety. In discussions with them, they refused a reasonable settlement of half of my deposit.”
Exceptional in every way
10/10
rsbtraveler · Family · 2026-02-26
“The Four Seasons Hualalai is one of the best resorts I've ever been to. The service we received was excellent from start to finish: Check-in, housekeeping, room service, poolside, restaurants. And the property itself is really stunning, situated amongst lava rocks. We had a suite overlooking the King's Pond, which was lovely and spacious. Breakfast at ulu was delicious (the buffet is not as expansive as the buffet at Four Seasons Wailea in Maui), where we only waited for a table one morning and just 5-10 minutes at that. I love beaches, but I was very happy with the pool options at Hualalai. While many people note that the "beach" at the resort is rocky, I think the pools make up for it. Also, you get to see turtles along the beach! Also, the King's Pond allows guests to snorkel amongst their fish and eagle ray, which is perfect for people who prefer a calmer snorkeling experience. Yes, the resort is expensive, but there are very few properties like this. It's large enough that even when it's busy with guests you feel like you have a lot of space. It's a really special place. My husband and I got married there 20 years ago and we returned for an anniversary trip with our teen daughter, and we wondered why we waited so long to return!”
An outstanding property with beautiful pools and the king pond!
8/10
sirmansm · Solo travel · 2026-02-19
“an amazing property with breath taking views but i personally prefer Maui beaches less rocky than Kona but the landscape is gorgeous. Highly recommend only disappoint was a slight mediocre service when i ordered a burger”
Best hotel in Big Island
10/10
Phillysocialite · Couples · 2026-01-23
“The best property on the Big Island. Great staff, many restaurants , and pools. Food was great ! Beautiful Golf course . We loved it!”
Gorgeous property for an anniversary stay
8/10
jasmyne · Family · 2026-01-22
“We decided to celebrate our 15 year wedding anniversary at the resort after having visited the property 10 years ago for dinner and thoroughly enjoying the experience. Check in was okay. Our check in host provided the standard drinks and checked us in. We arrived around 1pm and our room was not yet ready so they took our bags to storage. Ultimately check in was not very smooth because at 3pm when check in was finally available we spent more than 45 mins coordinating with the front desk to get access to our room. the assistant gm did apologize and checked in on us and offered us extra amenities for the trouble. Rooms-excellent! Huge, great amenities, beautiful tub, huge walk in closets, nice outdoor rock shower Pools-lovely and a wide variety of options, not crowded at all in November and we had great weather except a little windy at times Spa-amenities were under renovation but the tranquility garden was peaceful Kids club: Our daughter enjoyed the kids club which was complimentary and she made little friends! Food and drinks: expensive but very good, The property can be windy. On the morning we were there at breakfast, the umbrella fell on an actual patron! Overall I’m glad we were able to celebrate our 15 year anniversary at the Four Seasons and they did provide us with sparking wine and sweets to commemorate the occasion. Our daughter would love to come back as well!”
Loud Conferences on Property. Would not go back.
6/10
luxe10013 · Family · 2026-01-11
“Be aware they allow conferences at this hotel and they can be very very LOUD. There was a large mortgage brokers conference on the property during our stay. The main large group meeting area was outdoors (its Hawaii after all) and located right outside the door of our room. They had an awards dinner with loud announcing, loud clapping, and tom toms drumming until midnight. I was horrible especially for the price we were paying to stay in this luxury resort. Overall I was disappointed as this experience did not live up to its reputation as one of the best hotels in the world. It was just like every other nice hotel in a resort area I have stayed in. Not a true premiere hotel or experience. I would not go back or recommend.”

View all guest reviews

Hotel info and reviews come from third-party sources.

Four Seasons Resort Hualalai

Book your stay

Book your stay

Book your stay

The stay, in detail

Luxurious Accommodations

Exceptional Amenities

Gourmet Dining Options

Popular amenities

Pools & wellness

Dining & drinks

Fitness & outdoors

Rooms & comfort

Safety & cleanliness

Getting around & access

Guest services

Services & essentials

Guest reviews

Amazing experience

Guest review

最高級のリラクゼーションホテル

Hotel parfait

Séjour qui reste exceptionnel car cadre exceptionnel cependant pour avoir séjourné dans d autres 5 étoiles ( chaîne Cons

If you’re looking to waste your money and ruin your mood, this is the hotel for you.

Can’t wait to return

Amazing, though pricey resort

The Worst Service Imaginable

Negative

Special

Maternity shoot - Excellent

$ over safety

Exceptional in every way

An outstanding property with beautiful pools and the king pond!

Best hotel in Big Island

Gorgeous property for an anniversary stay

Loud Conferences on Property. Would not go back.

Where to next?