Service was amazing from check-in, with kind and helpful staff showing great aloha spirit.
Location9.5
Resort is located in a stunning place with beautiful views of the landscape.
Overall Experience9.5
Absolutely loved the stay and want to return, a memorable anniversary experience.
Cleanliness9.0
Rooms are great and clean. Well-appointed and always tidy.
Room Quality9.0
Suites are large, airy, beautifully decorated with panoramic views.
Amenities9.0
Great amenities including E-bike rentals and various activities on property.
Food and Beverage8.8
Food was fresh and flavorful, particularly enjoyed the crab pasta.
Value for Money8.5
Food was reasonable for a resort on an island, but worth it for the experience.
Live guest feedback
Guest reviews
Mixed experiences
67% of 15 recent stays rated 8+
9.1495 reviews
Guest review
10/10
Clévy · couple · 2026-10-12
“Tout était splendide magnifique et extraordinaire”
Rapport qualité prix le plus horrible que nous ayons fait (sur une cinquantaines de 5 etoiles )
6/10
Simon · couple · 2026-09-08
“La vue est magnifique les chambres tres belles
Tres bon petit dejeuner”
Guest review
10/10
Aleksandra · family with children · 2026-09-07
“Amazing view. Service. Everything!”
Good location, very Instagramable that’s were it ends.
3/10
Eviatar · couple · 2026-09-01
“The location and view and design”
Kelani MVP of wedding trip
10/10
tya688 · Couples · 2026-08-17
“The hotel was amazingly beautiful. Everywhere you walk it’s a stunning view. The staff was excellent as well, especially Kalani, who’s part of the pool staff, he helped me create a bouquet of flowers from around the property and helped construct a vase out of a coconut. He single handledly made my experience so much better. I’m getting married here and his special touch helped make our special trip even better.”
So nice and Beautiful
10/10
connieeQ3953AS · Family · 2026-08-15
“It is really nice for a honeymoon or for a vacation the beds are sooo comfortable I love it and u are right on the beach”
Great Staff
10/10
O3236HOcindyb · Couples · 2026-08-14
“Excellent staff ~ so friendly, helpful and just great people! Brandon, Kyle & Aleah, thanks for being awesome and making our experience memorable.”
La fin des 1 hôtel pour moi !
1/10
frank · family with children · 2026-08-13
“Pas grand chose ! Un hôtel pour touristes américains qui n'offre rien d'authentique.
Tout est payant (ca en devient ridicule). Le personnel est désagréable (en partie), les équipements ne fonctionnent pas et si vous voulez séjourner dans une barre de béton sur 9 étages alors c'est le bon endroit !”
Horrible
1/10
frank · couple · 2026-08-13
“Nul”
Paradise Found
10/10
MeghanBob · Family · 2026-08-12
“Paradise. Seriously, this resort will melt your stress away in record time. We come to Kauai often and after a dinner at Wellina Terrace on our last visit we decided we had to stay at the property on our next visit. It’s been nothing short of perfection. The staff, the beautiful bay, the delicious food. We are in heaven. So happy to stay and enjoy Hanalei bay from this beautiful spot.”
Guest review
8/10
Patricia · family with children · 2026-08-12
“Well designed rooms, friendly staff, overall good quality of food, nice pool.”
Excellent service, food and OMG Views!!!!!
10/10
Relax566443 · Couples · 2026-08-11
“I read the reviews before the trip and was a little concerned about the feedback from some travelers. However, our stay was fantastic. We stayed 3 nights (room 702) and absolutely loved every minute, The service was very attentive and quick. We booked with Amex Platinum card, so we had free breakfast and additional $500 in hotel credits - which we used for our meals. The hotel's food is very good and has a great variety for vegetarians. We enjoyed the adult infinity pool a lot - breathtaking views of the mountains. Yes, it rained a bit during our stay - but this is Napali coast, the rainiest part of the island, so I am not sure what people are expecting. One day it rained a lot, but other days it was sunny all day with very brief drizzle, so we went on a hike. I would do it again in a heartbeat. The dramatic views of the hotel are unmatched. We loved it and we want to come back again soon. The view of the emerald mountains every morning is simply unforgettable. It felt like we were in the Lord of the Rings movie, every day.”
Disappointed
6/10
yisroelf2026 · Family · 2026-08-11
“The location, views, and setting of 1 Hotel Hanalei Bay are absolutely spectacular easily 10/10. Unfortunately, the service experience does not match the beauty of the property or the price point.
To be fair, most of the staff were individually very kind, polite, and genuinely tried to help. The problem seems to be operational rather than personal. There is a noticeable lack of coordination b
etween departments, very little follow-through, and we constantly found ourselves having to chase requests that should have been handled automatically at a luxury hotel.
Even at breakfast, we sometimes waited 15 minutes just to be seated. The rooms also felt quite small and not particularly practical.
The most disappointing issue, however, was the serious ant problem in our room. We reported it multiple times, but it was never properly resolved. There were ants everywhere including on our bed and nightstands. Within 10 minutes of receiving room service, ants were already covering the food. We had
also purchased approximately $500 of groceries, and by the next morning they were covered with ants, even though almost everything was sealed.
At approximately $2,000 per night, this simply should not happen and if it does, it should be addressed immediately and decisively.
We are on an extended family trip and have been staying at some exceptional luxury hotels, so we have had a good opportunity to compare service standards. Unfortunately, from an operational and service perspective, this was the weakest hotel experience of our trip.
The frustrating part is that the people themselves were lovely and genuinely seemed to care. The systems, coordination, and management behind them simply did not allow them to deliver the level of service expected at this price point.
An extraordinary property in an extraordinary location, but true luxury hospitality requires more than beautiful views.”
Wellina Terrace
10/10
haileyg228 · Couples · 2026-08-10
“My wife and I had a wonderful birthday dinner and anniversary celebration at Wellina Terrace. Our server, Mokihana, was amazing! She was kind, patient, cheery and in a great mood. Easily one of the best waitresses we’ve had! We spoke to David, the manager and gave him our praise for her. Both of them were wonderful to speak to!”
Wonderful experience with top-notch service
10/10
Y4974ULmichelled · Family · 2026-08-09
“We have had a wonderful experience here! The rooms are gorgeous with unbeatable views. And, the service has been impeccable. In particular, Anthony at the beach and Olivia at Wellina Terrace were both excellent.”
