Indulge in a full-service spa, 3 outdoor pools, and a fitness center.
Delectable Dining Options
Enjoy 6 restaurants, room service, a bar/lounge, and a poolside bar for your culinary desires.
Convenient Services
Benefit from concierge services, gift shops, dry cleaning, and complimentary newspapers.
Book your stay now!
✦HAPPI HIGHLIGHTS
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Beautiful property
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Family-friendly amenities
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Great pool area
At the hotel
Popular amenities
51 listed
24-hour front desk
At least 80% of all lighting comes from LEDs
ATM/banking
Billiards or pool table
Breakfast available (surcharge)
Bulk dispenser for toiletries
Comprehensive food waste policy
Concierge service
Designated smoking area
Double-glazing on all windows
View all amenities
Pools & wellness
Full-service spa
Pool sun loungers
Wheelchair-accessible pool
Dining & drinks
Organic food
Snack bar/deli
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Fitness facilities
Grey water recycling system
Recycling
Wheelchair-accessible fitness center
Safety & cleanliness
Eco-friendly cleaning products used
Multilingual staff
Getting around & access
Elevator
Secured parking
Self parking (surcharge)
Wheelchair accessible
Wheelchair accessible parking
Wheelchair-accessible van parking
Guest services
Locally-owned & organized tours & activities
Luggage storage
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Eco-friendly toiletries
Electric car charging station
Free newspapers in lobby
Gift shops or newsstand
Guest education on local ecosystems and culture
Horse riding nearby
Humane animal treatment
LED light bulbs
Porter/bellhop
Racquetball/squash on site
Shopping on site
Showcase for local artists
Snorkeling nearby
Stair-free path to entrance
Swimming nearby
Vegan menu options available
Vegetarian menu options available
Water-efficient showers only
Well-lit path to entrance
Review in focus
241 reviews
10/ 10
Our stay was very pleasant.
Anne · partner · 2025-10-12
The guest experience
7.4out of 10 241 verified reviews
Loved most
Beautiful property
Family-friendly amenities
Great pool area
Worth knowing — Cockroaches in the room · Slow check-in process · Unfriendly staff
How guests scored the stay
Location8.4
The location is good but parking is very inconvenient.
Amenities8.4
Great amenities but expensive pricing for services.
Service7.9
Some reviews mentioned friendly staff, but service overall was lacking.
Overall Experience7.9
Mixed feedback with notable issues affecting overall satisfaction.
Room Quality7.4
Some rooms were renovated but the overall quality was inconsistent.
Live guest feedback
Guest reviews
Mixed experiences
55% of 20 recent stays rated 8+
7.4241 reviews
Guest review
10/10
Anne · partner · 2025-10-12
“Our stay was very pleasant.”
Guest review
10/10
Jake · family · 2025-10-11
“Staff was accommodating, nice, and thorough. Amazing stay.”
Guest review
10/10
Randy · 2025-10-11
“Our room was great but it didn’t have a microwave which I was surprised. ”
Guest review
10/10
Monica T.Mascarina and Rex · 2025-10-11
“They need more restaurant or a food stall. Like Bento , easy access for food and necessities..”
Guest review
2/10
peter · partner · 2025-10-10
“Expensive handicapped parking, inconvenience in checking in, crowded tram”
Guest review
8/10
Dennis · friends · 2025-10-09
“My favorite things on property was the lagoon and the snorkeling there. It was my favorite place to lounge. My recommendation is spring for the suite with a full fridge and dishes as it will save you money in the end. No room service and not a lot of food options on property. The nearby Queens mart had majority of its restaurants closed too. Room was clean but the times they came seemed inconsistent making it hard to come back in the room without interrupting them. The pool was packed and almost every chair had a yellow towel on it “reserving” it but would sometimes go hours with no one in it. It would be nice if someone enforced some better pool policy and etiquette. Kids were scaling rocks and back flipping into swallow pools, running around on slick surfaces and chasing turtles (cornering them and touching them) and parents nor staff really said anything. No beach access from this resort but there is one very close by. Lots of construction happening in some towers, the structure in ocean tower with the gondolas was closed. If you stay in Ocean Towers, be prepared to walk a LOT. Very expensive to park a rental car there and their shuttle to and from the Queens mart was 14 dollars round trip. Glad we went and enjoyed our experience but lots of room for improvement.”
Guest review
8/10
David · 2025-10-09
“Great location, restraunts and live music in various locations. Great place to walk around, swim and watch the dolphins. ”
Guest review
6/10
David · 2025-10-08
“The resort was understaffed, however the staff were attentive and kind. Many of the amenities were reduced compared to our stay a few years ago. ”
Guest review
6/10
Diana · family · 2025-10-07
“Not very walkable if you have mobility issues. The property is phenomenal but having spent so much money to also get married on the property, we had the most outdated room out of all our guests which was unfortunate. ”
Guest review
8/10
arigna · 2025-10-01
“This place could be better if they update the rooms. The beds, decor and linens are old. The carpets and bedrooms fixtures are old too. It’s a good place to stay, though. Lots of walking as the entire place is huge. The tram is slow. ”
Guest review
2/10
Yesenia · partner · 2025-09-30
“The hotel is very outdated rooms are old and we even saw roaches. They charge for everything and then some. The grounds of the hotel are beutiful rhe lagoon an awesome spot no actual beach area to go swim in. Eberything at the lagoon is extra like kayak paddle board snorkeling these shpuld all be free considring they charge you an additional resort fee. There js a market/grocerybstore up the road about 1 mile do all your eating there because the food at the hotel was not good at all”
Guest review
4/10
HD · family · 2025-09-29
“Booked with email. Staff had a problem checking me in because I didn’t have an ID with my email name. I requested joined rooms, it didn’t even show up on my reservations. Room had cockroaches, broken sliding closet door, A/C turned on and off but didn’t cool, broken hinge on refrigerator cabinet. A really terrible experience.”
Guest review
6/10
Joanna · family · 2025-09-29
“Loved all the pools, didnt like leaving deposits for pool towels daily. Paying for transportation to the markets on the same property owned by the hotel. Times for resturants and stores were not convenient. ”
Beautiful resort, staff could be friendlier.
6/10
Trish · 2025-09-28
“this is a beautiful property. Parking is 50.00 per night and very, very far from hotel room. took 30 mins by tram.
my room was 1092, so also, very far from anything. My toilet was not working, so had to have someone come in to repair. Room could use an update. Staff not the most cordial for the most part. Dinner at the pub thurs night, waitress had nothing to say, not friendly and breakast today, waitress was not very friendly, just turning and burning tables @ 50.00 per person for brunch. most people I met and talked to, go off property for meals. perhaps due to the staff? ”
Guest review
4/10
Reinhold · 2025-09-26
“Slow Check in ”
Guest review
10/10
Maria · 2025-09-26
“Very comfortable very recommended ”
Guest review
8/10
Faith · family with children · 2025-09-26
“There were a lot of shopping options, but because it's a resort, be aware that the prices are very expensive. It would be worth the drive to a grocery store for common goods. The Italian restaurant (nui) is VERY expensive, we opted for it since on our first day check in was close to the time our baby goes down for his sleep. 4 entrees plus dessert totaled to around $230. The condition of the room was great! it was an upgraded/renovated room and it was phenomenal. They also provided cribs for my two babies but we ended up just needing one. The bathroom in the master bedroom was awesome. Walking to the towers normal paced took about 10-15 minutes. Fast pace about 8 minutes. Very family friendly as the hotel had a ton of amenities. The tram didn't drag, i honestly like how long it takes because we got to decompress from the day travel. We were able to take the boat too which was a lot of fun for our toddler. the swimming pools were great. Kona walk up bar had the best drinks (ube lava was my fav). ”
Guest review
10/10
Sheri · 2025-09-21
“Excellent place to stay. Very relaxing. ”
Guest review
6/10
Luis · partner · 2025-09-21
“Slow check called front desk on hold forever as well after check in. Lost my ear buds havent heard back, my tracking shows it was left in room so should've found by know so most likely staff stole them. So not happy probably stay at Marriott next time no sure why i tried to give Hilton a chance. But now stay with a company I know.”
Guest review
10/10
Dennis · family · 2025-09-21
“Even though a room wasn’t the ones being renovated place and stay was great!”
