Hotelaholic

Chicago · Illinois

Pendry Chicago

230 North Michigan Avenue, Chicago, Illinois, 60601

9.0 Wonderful1373 guest reviews

Live availability

Book your stay

Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation and Prime Location

    Pendry Chicago, located in the heart of Chicago, offers a blend of luxury and convenience. The hotel provides top-notch amenities including free bikes, a fitness centre, and a restaurant. Guests can enjoy city views from some rooms equipped with modern facilities like a flat-screen TV and a coffee machine. The hotel's terrace and in-house bar offer relaxation and entertainment options, while the proximity to popular attractions like Millennium Station and Cloud Gate - The Bean make it an ideal choice for travelers. Experience the best of Chicago at Pendry Chicago.

  • Modern Amenities and Services

    Pendry Chicago boasts a range of amenities such as free WiFi, room service, and a 24-hour front desk to cater to guests' needs effectively. The hotel also features a shared lounge, a safety deposit box in each room, and a business area for the convenience of business travelers. With attention to detail and exceptional service, Pendry Chicago ensures a comfortable stay for all guests.

  • Recreation and Entertainment

    For guests seeking leisure activities, Pendry Chicago offers billiards and a fitness centre to unwind and stay active during their stay. The hotel's prime location near Ohio Street Beach and Oak Street Beach provides easy access to outdoor recreational opportunities.

Whether for business or pleasure, Pendry Chicago is the perfect choice for a memorable stay in Chicago.

HAPPI HIGHLIGHTS

  • Great service

  • Comfortable stay

  • Excellent location

At the hotel

Popular amenities

95 listed
  • 24-hour front desk
  • 24-hour security
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • ATM/cash machine on site
  • Bar
  • Bike tours
  • Billiards
View all amenities

Dining & drinks

  • Breakfast in the room
  • Breakfast takeaway containers
  • Coffee Shop on site
  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Emergency cord in bathroom
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour/class on local culture
  • Walking tours

Services & essentials

  • Business center
  • Cashless payment available
  • Daily housekeeping
  • Designated smoking area
  • Electric vehicle charging station
  • Evening entertainment
  • Face masks for guests available
  • Free WiFi
  • Games room
  • Grocery deliveries
  • Happy hour
  • Higher level toilet
  • Key access
  • Key card access
  • Live music/performance
  • Nightclub/DJ
  • Non-smoking throughout
  • Packed lunches
  • Room service
  • Strollers
  • Temporary art galleries
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • Visual aids: Braille
  • WiFi available

Review in focus

1,373 reviews
9/ 10
Walkable to shopping restaurants and chicago theater
Chante · solo traveller · 2026-08-24

The guest experience

9.0out of 10
1373 verified reviews

Loved most

  • Great service
  • Comfortable stay
  • Excellent location

Worth knowing — Minor service issues at check-in · No outside food allowed at the bar

How guests scored the stay

  • Location9.1

    Great location liked by returning guests.

  • Cleanliness9.1

    Standard quality for this hotel tier.

  • Amenities9.1

    Amenities were well received and contributed to a pleasant stay.

  • Service9.1

    Sierra went above and beyond for the guest; some inconsistency noted.

  • Overall Experience9.1

    Overall a wonderful stay with plans to return.

  • Room Quality9.0

    Exceptional room quality; large, cozy suites.

  • Value for Money9.0

    Good value for the experience and AMEX benefits.

  • Food and Beverage8.6

    Breakfast and bar service were generally good, with minor service issues.

Live guest feedback

Guest reviews

Mixed experiences

67% of 12 recent stays rated 8+

9.01373 reviews

  • Excellent location and friendly staff and amenities

    9/10

    Chante · solo traveller · 2026-08-24

    “Walkable to shopping restaurants and chicago theater”

  • Guest review

    5/10

    Robert · couple · 2026-08-10

    “Beautiful building inside and out”

  • Great location for Chicago visit

    9/10

    Ora · solo traveller · 2026-08-09

    “Great location. Easy to walk to the Bean and museums, or walk north for some retail shopping. Boats for architecture tours are close by. Lots of food options within 10-20min walk. Free water provided daily.”

  • Guest review

    9/10

    chunlei · family with children · 2026-07-01

    “The cleanness , the taste, the bed, the welcome drink, the staffs...”

  • Waste of money

    2/10

    Todd · couple · 2026-06-23

    “Good location”

  • Increíble

    10/10

    Regina · couple · 2026-06-21

    “Todo”

  • Design, comfort, and convenience- exactly what we wanted for our NeoCon visit!

    10/10

    Bernadette · couple · 2026-06-11

    “Elegant but not pretentious. Great location and friendly staff. The beds were very comfortable and the rooms were clean. Will definitely stay there again.”

  • We look forward to returning!

    10/10

    Lisa · couple · 2026-06-06

    “historic building location exceptional staff; above and beyond bellman service; we felt well taken care of”

  • Guest review

    7/10

    Steven · couple · 2026-06-05

    “Staff was very friendly and accommodating. Sent us to an excellent restaurant. Helpful in planning our activities for a short stay (3 nights) in Chicago. Nice breakfast experience at the restaurant. Again, excellent service. Room was not all that clean. Stains on the carpet which would not be expected from a hotel of this caliber. Towels were frayed which was unusual for a hotel at this level and supplies not ample. Would stay there again based on quality of service and location.”

  • Stunning stay in a Chicago icon

    10/10

    Kirrily · couple · 2026-05-31

    “Gorgeously appointed hotel in a fantastic location. The building is iconic and the staff were so helpful and delightful. They could not have done enough to assist.”

  • Our time with the pantry was memorable, which was what we were hoping to do, make memories!

    10/10

    Voyage05176319916 · Family · 2026-05-29

    “Our experience was terrific from beginning to end. Micheal greeted us at the door and he was the last person we saw upon our departure. He took very good care of us”

  • Luxury Pricing, But Not a Luxury Experience

    4/10

    familymanBoston_MASS · Family · 2026-05-28

    “I stayed at The Pendry Chicago for several nights and booked through Bilt’s Home Away From Home program. Given the property’s reputation and price point, I expected a much more polished experience. Unfortunately, the stay fell well short of what I would consider luxury. The problems started at check-in. There was no mention of the package, no acknowledgment of the benefits, and no explanation of what was included with my booking. The front desk associate seemed unfamiliar with the program, and there did not appear to be any note attached to my reservation. No one gave me any real orientation to the hotel either: restaurants, breakfast, amenities, Wi-Fi, or even the basic details you would expect at check-in. I eventually had to ask for a manager, who provided a one-level room upgrade and walked me through the on-property benefits. At a hotel in this category, that should not require escalation. One of the benefits was a $60 breakfast credit for two people. In reality, that does not come close to covering breakfast for two once coffee, tax, and service charges are added. A luxury hotel benefit should feel like a benefit, not a minor offset against already high pricing. Service throughout the stay was inconsistent. The bell staff and room service delivery team were friendly and professional. Unfortunately, the front desk and concierge experience felt detached and unwelcoming. There was very little warmth, polish, or sense of hospitality. The room itself was fine, but not memorable. Comfortable enough, but very average for the rate. The light switches were oddly configured, including needing to go toward the front door area to turn off certain lights. There was also a light inside the wardrobe area where pants were hung that flickered like a strobe and would not stay on properly. The windows were visibly dirty. The Wi-Fi was painfully slow, which made the room even less functional for anyone trying to work. Room service was also extremely expensive, with delivery fees and additional charges layered onto already high menu prices. The biggest issue by far was the noise. I had read other reviews mentioning it and assumed it might be typical downtown-hotel feedback. It was not. The noise was constant: sirens, honking, emergency vehicles, street activity, and maintenance or repair work with power tools. This was not occasional background noise. It was disruptive enough that working from the room, taking client calls, or getting meaningful rest was difficult. For a property at this level, the soundproofing is simply not adequate. Better-insulated windows should be standard, especially in a downtown location where street noise is predictable. Overall, I would not stay here again. Chicago has too many strong hotel options to justify luxury pricing without a luxury-level experience. Between the inconsistent service, average room, painfully slow Wi-Fi, expensive food and beverage, and the inability to work or sleep without constant disruption, this was a disappointing stay.”

View all guest reviews

Hotel info and reviews come from third-party sources.