The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, offers rooms with custom décor inspired by signature sculptures, 65-inch flat-screen TVs, and free WiFi. Each room also includes a fully-stocked minibar and luxury bath amenities for a comfortable stay.
Culinary Delights
Guests can enjoy a unique dining experience at Circa Restaurant And Lounge, offering American fare for all meals. The rooftop terrace, Upstairs at the Gwen, provides panoramic city views and custom cocktails, perfect for a relaxing evening.
Fitness and Business Facilities
The hotel boasts a state-of-the-art fitness centre with a variety of equipment and yoga facilities. Additionally, the fully-equipped 24-hour business centre caters to all business needs, ensuring a productive stay.
Experience luxury and convenience at The Gwen - book your stay now to indulge in the best of Chicago's offerings.
✦HAPPI HIGHLIGHTS
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Exceptional service
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Great location
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Clean and spacious rooms
At the hotel
Popular amenities
59 listed
24-hour front desk
Accessible parking
Air conditioning
Auditory guidance
Bar
Breakfast in the room
Business center
Cashless payment available
CCTV in common areas
CCTV outside property
View all amenities
Dining & drinks
Food delivered to guest room
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Fitness & outdoors
Fitness center
Fitness facilities
Outdoor fireplace
Outdoor furniture
Sun terrace
Terrace
Rooms & comfort
Heating
Lower bathroom sink
Non-smoking rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Fire extinguishers
First aid kit available
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Safety deposit box
Screens / Barriers between staff and guests for safety
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Parking garage
Valet parking
Wheelchair accessible
Guest services
Concierge service
Express check-in/check-out
Fax/photocopying
Invoice provided
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Pets allowed
Services & essentials
Daily housekeeping
Electric vehicle charging station
Higher level toilet
Non-smoking throughout
Paid WiFi
Room service
Toilet with grab rails
Visual aids: Braille
WiFi available
Review in focus
540 reviews
10/ 10
My friends and I were looking for a fancy tea service and were not disappointed. The tea was exquisite and the tea infused cocktails were to die for. The food was great but more than anything Judie and Sarah were so kind and helpful. They provided wonderful experience and should get a raise for the level of professionalism we experienced. I will be coming back and this is great mid day activity for family and friends visiting chicago
chriswL5489ZS · Friends getaway · 2026-08-15
The guest experience
9.6out of 10 540 verified reviews
Loved most
Exceptional service
Great location
Clean and spacious rooms
Worth knowing — Lack of in-room coffee machine · No 'do not disturb' signs available
How guests scored the stay
Service10.0
Multiple reviews highlight exceptional service from staff members, notably Judie and Meredith.
Overall Experience10.0
Guests consistently rate their experiences as great, with many indicating they would return.
Location10.0
Located in the heart of everything, with a convenient position near attractions.
Food and Beverage9.9
High praise for food quality and presentation noted, especially from high tea experiences.
Room Quality9.5
Spacious rooms with big bathrooms noted positively.
Cleanliness9.5
Rooms are described as cozy and clean, with a focus on cleanliness.
Value for Money9.5
Overall great experience justifies that the hotel provides good value for the money spent.
Amenities8.4
While amenities like welcome cookies and free water are mentioned, the lack of in-room coffee machine affects the score.
Live guest feedback
Guest reviews
Remarkably consistent
100% of 19 recent stays rated 8+
9.6540 reviews
Great mid day Chicago activity
10/10
chriswL5489ZS · Friends getaway · 2026-08-15
“My friends and I were looking for a fancy tea service and were not disappointed. The tea was exquisite and the tea infused cocktails were to die for. The food was great but more than anything Judie and Sarah were so kind and helpful. They provided wonderful experience and should get a raise for the level of professionalism we experienced. I will be coming back and this is great mid day activity for family and friends visiting chicago”
Wonderful high tea
10/10
racheldamarisl · Family · 2026-08-15
“The ambience and staff were lovely. We had high tea for my niece’s birthday and the chef contacted me to work out what she could have due to her dietary restrictions. Sarah was accommodating and informative. She and Judie went the extra mile to ensure our needs were met and our experience was exemplary. Many thanks to them both.”
AMAZING
10/10
R4208ENmegana · Couples · 2026-08-14
“Celebrating our 5th anniversary at Upstairs at The Gwen in Chicago was absolutely wonderful! ❤️ We traveled from Pittsburgh Pennsylvania, and couldn’t have picked a better place. The atmosphere was beautiful, the food was delicious, and the entire experience was so special.
A huge thank you to our hostess, Judie, and our waitress, Mayra, who both went above and beyond to make our anniversary dinner unforgettable. Their warmth and exceptional service truly made the evening!
If you’re visiting Chicago, we definitely recommend The Gwen! 🥂”
Stellar
10/10
mbcHAMMER · Couples · 2026-08-10
“What a great hotel! Really top notch and the customer service sets apart this establishment from others. Luigi is an absolute rockstar and went out of his way throughout our trip to check in and go the extra mile to ensure we were having a good time. Also Russell the concierge was outstanding and texted to make sure we made it to our destination and were enjoying. The hotel itself was clean, spacious rooms and had a beautiful bathroom. Bed super comfy and ample lighting all within walking distance to all the famous Chicago sites. Only small gripes were elevators were painfully slow and the AC shuts off when you leave your room so when you return it can be quite hot.”
Wonderful Sunkissed Experience
10/10
tonyandshenitah · Couples · 2026-08-09
“Excellent service, Marla M. is supberb!”
Nice rooms, large bathrooms, tiny showers (for seemingly no reason)
8/10
todde314 · Couples · 2026-08-08
“Very nice hotel with the one exception which is the shower is far too small. Whoever designed the bathroom does not understand the use of space because it is a large room with a large tub and a large sink area (all good things) but then a tiny narrow shower. Why would you have all this space and use it for a tub instead of the shower. Clearly management made the mistake of not actually living in the space because they would have instantly recognized the error. So note to management, tear out the tubs and make the showers 2X the size. Sorry to harp on this but it is silly to have such nice rooms and large bathrooms to then squeeze patrons into a tiny shower space.”
Wedding Anniversary Experience
10/10
julialT4754LA · Couples · 2026-08-08
“Luigi checked us in for our stay during our anniversary weekend. He was inviting, professional, and gave us an upgrade for our anniversary, which was very kind. The room was a full suite, and it was nicely appointed. We have stayed at The Gwen several times before, and it is always a consistently lovely experience. We would highly recommend The Gwen to anyone who is looking to stay in a chic hotel with great service and a solid location.”
The GWEN is top notch!
10/10
oaktown103 · Couples · 2026-08-05
“Checked in this afternoon for our stay at The Gwen in downtown Chicago. The hotel is in a great part of town and within walking distance to many attractions. Upon check in, Luigi gave us some advice on getting around the city. He was extremely knowledgeable and helpful. It was the perfect start for our trip. Thanks, Luigi! You are awesome!!!”
Thank you Luigi!
10/10
K5362DBnancyr · Business · 2026-08-04
“Luigi was so helpful at check-in. He was very patient and made great recommendations for rooftop views.”
Great stay
10/10
BoardingPass738472 · Couples · 2026-08-01
“Love this hotel. Luigi was my check in ambassador and was exceptional. He was courteous and so helpful with the check in process. Henna also was also an amazing concierge. We will be back soon.”
Tea in the City
10/10
685meaganc · Friends getaway · 2026-08-01
“Went to Tipsy Tea at the Gwen. Gloria and Judie were both so nice and provided amazing service during our whole tea. The chia and peach teas were amazing and tasted great mixed together as well. The savory treats on the tower were all great. Wish there were less desserts and more savory food on the tower. Overall great price for a tea in the city.”
Fabulous Tea
10/10
Justagurl017 · Friends getaway · 2026-08-01
“Me and my girls came out for Tipsy Tea and we loved it. Judie and Gloria were very attentive and answered all of our questions. Judie checked on us multiple times to be sure we had everything we needed. We do wish there was more savory on the tower but all the food was good. They both made the experience great. We will definitely come back!”
Great time !!
10/10
TravelingJanet123 · Friends getaway · 2026-08-01
“Fantastic experience and even better service at Tipsy Tea. Gloria and Judie were the best !”
Tipsy Tea Time
10/10
U5062GVchristinaw · Friends getaway · 2026-08-01
“Fun and flirty atmosphere and selection of teas.
Gloria and Judie were extremely helpful and the service was great!”
A welcoming environment
10/10
Hprince6 · Friends getaway · 2026-07-31
“Judie was a wonderful, friendly host and Davi was a very attentive server. The food was so good. Hopefully can experience the terrace next time!”
Amazing birthday trip
10/10
dbarbara86 · Friends getaway · 2026-07-31
“We were in the city to celebrate my 40th birthday and The Gwen made it so special, thank you for it. This cupcake was in the room and even receptionists and Front Office Manager wished me happy birthday. The personal approach, friendliness and “everything for the guests” make this hotel so special.”
nice night
10/10
G5756GKjulianb · Friends getaway · 2026-07-30
“I came with my God brother and our host Holly seated us immediately and gave us nice seats with a view of the city and our serverJudie got our orders and brought the food out within 20 minutes and was extremely helpful with the menu.”
Anniversary
10/10
jopa1161 · Family · 2026-07-27
“Lovely hotel and Sany at reception was very professional and charming.”
Nice experience
10/10
869yuz · Couples · 2026-07-27
“It's nice location and close to shops. Sana is helpful and nice.”
