Hotelaholic

Chicago · Illinois

The Ritz-Carlton, Chicago

160 E Pearson Street, Chicago, Illinois, 60611

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations with Stunning Views

    Located atop Water Tower Place in Chicago’s Gold Coast, the Ritz-Carlton offers artfully decorated guest rooms with city or lake views. Each room includes a flat-screen TV, free WiFi, and a marble bathroom with deluxe toiletries.

  • World-Class Amenities

    Guests can enjoy a swim in the lap pool, relax in the spa, or dine at one of the hotel's two restaurants and bar. With 24-hour concierge services, a modern fitness center, and a business center, every need is catered to at the Chicago Ritz Carlton.

  • Prime Location for Exploring

    Situated near the Magnificent Mile, Navy Pier, and the Museum of Contemporary Art, this hotel is the perfect base for exploring Chicago's top attractions.

Book your stay at the Ritz-Carlton, Chicago for an unforgettable luxury experience.

HAPPI HIGHLIGHTS

  • Great old classy hotel

  • Very clean rooms

  • Incredibly professional staff

At the hotel

Popular amenities

68 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Allergy-free room
  • Bar
  • Breakfast in the room
  • Business center
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
View all amenities

Pools & wellness

  • Fitness/spa locker rooms
  • Heated pool
  • Indoor pool
  • Massage services
  • Spa/wellness center
  • Steam room
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Food delivered to guest room
  • Restaurant
  • Sanitized tableware & silverware

Fitness & outdoors

  • Fitness center
  • Fitness classes
  • Fitness facilities
  • Outdoor furniture
  • Terrace
  • Yoga classes

Rooms & comfort

  • Heating
  • Hot spring bath
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Pets allowed
  • Tour desk

Services & essentials

  • Electric vehicle charging station
  • Family rooms
  • Higher level toilet
  • Key card access
  • Minimarket on site
  • Non-smoking throughout
  • Paid WiFi
  • Room service
  • Toilet with grab rails
  • WiFi available

Review in focus

203 reviews
3/ 10
Rien . Vieux , bruyant, personnel peu accueillant, très cher 1500& la nuit , aucun service . Très froid dans la chambre
Brigitte · couple · 2026-10-21

The guest experience

9.0out of 10
203 verified reviews

Loved most

  • Great old classy hotel
  • Very clean rooms
  • Incredibly professional staff
  • Beautiful updated property

Worth knowing — Basic room quality · Expensive for what was provided · Bad customer service on occasion

How guests scored the stay

  • Service10.0

    The staff was incredibly professional and service-oriented, contributing to an excellent experience.

  • Location10.0

    Beautiful, updated property in the heart of Chicago, with access to everything.

  • Cleanliness9.9

    The room was very clean, as noted in multiple reviews.

  • Overall Experience9.9

    Overall a good stay with some compliments on service and cleanliness.

  • Food and Beverage8.9

    Rooftop service was slow but overall food and beverage quality seems adequate.

  • Amenities7.9

    Limited amenities for the price, including missing basic features like a refrigerator or microwave.

  • Room Quality7.9

    Room quality noted as basic, with issues like cheap towels and no amenities.

  • Value for Money7.4

    Too expensive for the quality of the room and lack of free breakfast.

Live guest feedback

Guest reviews

Mixed experiences

71% of 14 recent stays rated 8+

9.0203 reviews
  • Nul à éviter

    3/10

    Brigitte · couple · 2026-10-21

    “Rien . Vieux , bruyant, personnel peu accueillant, très cher 1500& la nuit , aucun service . Très froid dans la chambre”

  • Fantastic stay and beautiful city

    10/10

    Ber · couple · 2026-07-11

    “Location perfect. Very comfortable beds. Clean. Breakfast excellent made even better by the service of Albert who was so helpful and informative.”

  • Guest review

    10/10

    Jessica · couple · 2026-06-18

    “Everything was beautiful and the service was great. We will be back.”

  • Pleasant.

    8/10

    Suzanne · couple · 2026-06-15

    “Location is great. Amenities plentiful from spa, fitness, rooftop bar.”

  • Guest review

    10/10

    Garth · family with children · 2026-02-08

    “Mel at the bar.”

  • Guest review

    10/10

    Susan · solo traveller · 2026-01-19

    “large room, nice finishes, very clean”

  • Guest review

    9/10

    Andrew · family with children · 2025-12-31

    “Great old classy Chicago hotel, unbelievable bed, nice shower, good view, quiet”

  • Guest review

    10/10

    Ewelina · 2025-10-10

    “Greta stay ”

  • Guest review

    10/10

    Patrick · partner · 2025-09-15

    “Be prepared to be treated like you are the most important guest at the hotel. The staff here is incredibly professional, helpful and service oriented. Every single one. ”

  • Guest review

    6/10

    Richard · 2025-09-09

    “the property was fine, character-less but fine”

  • Guest review

    6/10

    James · 2025-09-01

    “Too expensive for such a basic room. Cheap towels and toilet paper. Broken wall switches. Handle on bathroom door broke. Just a basic room with nothing special. No refrigerator or microwave. For almost $5000 for just 3 nights I had to pay for valet parking and all food (not even free snacks). Complimentary breakfast would have been great for $5000. Bathroom was nice but just a waste of money. Not sure what all the money was for. Will not recommend or ever go back. ”

  • Guest review

    4/10

    Peter · partner · 2025-09-01

    “Old hotel that definitely not 5 star in any respect”

  • Guest review

    10/10

    Louis · partner · 2025-09-01

    “ Très bel hôtel ”

  • Guest review

    10/10

    Kathryn · family · 2025-08-23

    “Beautiful, updated property with modern elegance situated in the heart of Chicago with access to literally everything. Will definitely be returning!”

View all guest reviews

Hotel info and reviews come from third-party sources.