Hotelaholic

Indianapolis · Indiana

Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

123 W Louisiana St, Indianapolis, Indiana, 46225

8.2 Excellent802 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Historic Charm and Modern Comforts

  • Luxurious Accommodations

    Experience the unique stay in rooms set in a redesigned train car, showcasing 1920s celebrities. Each room is equipped with modern amenities like a cable TV, work desk, and coffee maker for your comfort.

  • Convenient Location and Dining

    Adjacent to the Indiana Convention Center, indulge in traditional American cuisine at 123 West & Taggart's Restaurant. Unwind in the sports-themed lounge after a delicious meal.

  • Leisure and Recreation

    Relax in the indoor pool, stay active in the well-equipped gym, and stay connected with complimentary Wi-Fi throughout the hotel. Explore nearby attractions like Lucas Oil Stadium and the Indianapolis Zoo for a memorable stay.

Book now for an unforgettable experience at Crowne Plaza Hotel Indianapolis Downtown!

HAPPI HIGHLIGHTS

  • Friendly staff

  • Unique atmosphere

At the hotel

Popular amenities

67 listed
  • 24-hour front desk
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • ATM/cash machine on site
  • Bar
  • Breakfast in the room
  • Breakfast takeaway containers
  • Business center
  • Cashless payment available
View all amenities

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Kid meals
  • Kid-friendly buffet
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Vending machine - snacks
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities

Rooms & comfort

  • CCTV in common areas
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key access
  • Key card access
  • Non-smoking throughout
  • Room service
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • Vending machine - drinks
  • WiFi available

Review in focus

802 reviews
10/ 10
Me hospedé en una habitación de vagón de tren y estuvo muy bonita.
Manuel · solo traveller · 2026-10-16

The guest experience

8.2out of 10
802 verified reviews

Loved most

  • Friendly staff
  • Unique atmosphere

Worth knowing — Poor management · Noisy trains

How guests scored the stay

  • Location8.7

    Convenient location close to local attractions despite construction challenges.

  • Food and Beverage8.7

    Breakfast received positive remarks for quality.

  • Overall Experience8.6

    Overall experience was positive but marred by specific service and cleanliness issues.

  • Amenities8.2

    Amenities are standard for this hotel tier, with good hot water and clean facilities.

  • Service8.1

    Service was kind and helpful but some guests had significant issues with reservation management.

  • Room Quality8.1

    Rooms are comfortable but may feel small and are affected by noise from trains.

  • Cleanliness7.7

    General cleanliness was decent, but some reviews hint at issues stemming from nearby construction.

  • Value for Money7.6

    Some guests feel the price doesn't match up to the service experienced.

Live guest feedback

Guest reviews

Mixed experiences

92% of 12 recent stays rated 8+

8.2802 reviews

  • Excelente hotel en el downtown de Indianápolis

    10/10

    Manuel · solo traveller · 2026-10-16

    “Me hospedé en una habitación de vagón de tren y estuvo muy bonita.”

  • Guest review

    8/10

    spencer · solo traveller · 2026-10-13

    “Everything was within walking distance which made the stay more enjoyable without dealing with a car/parking.”

  • Train Room was amazing!!

    10/10

    Kiersten · family with children · 2026-10-13

    “The property is historic, well kept, and clean. Conveniently located within walking distance to several downtown restaurants and Lucas Oil Stadium. We stayed in a train room with our sons for fall break. The property was excellent with communication and digital check out was top notch. Clean room, well kept facility, convenient valet parking. We will be back!”

  • Guest review

    9/10

    kenisha · solo traveller · 2026-10-12

    “I liked the fact that it was close to everything. And I could take\nThe skywalk, and it would get me to the convention center where the Ada Convention was being held.I didn't even have to go outside.”

  • Can’t say enough, has been added to one of my favorites!

    10/10

    Christy · couple · 2026-09-14

    “Location!”

  • Nice hotel but don’t plan on eating there or leaving quickly if the hotel was booked up

    8/10

    Juett · extended group · 2026-09-11

    “Very nice inside and clean”

  • Guest review

    10/10

    Martha · solo traveller · 2026-08-29

    “We had an excellent time. Staff was friendly and informative, the room was clean and comfortable.”

  • Guest review

    10/10

    Mel · solo traveller · 2026-08-28

    “Building was cool. Room was a train car, very cool.”

  • I will be staying again!

    10/10

    Victoria · couple · 2026-08-26

    “How close it is to gainbridge and room are nice”

  • Union Station Turned Hotel.

    8/10

    JustinR3 · Business · 2026-08-24

    “The hotel is very interesting as it was a former train station. They do have train carts on the second floor which you can book during your stay. Which is pretty cool. They have an awesome restaurant. If you need an amazing server ask for Kay. She was amazing. The hotel is very busy as it connects to the convention center. What I loved was that they have a bridge that connects to the convention center so no need to go outside and walk in bad weather if you need to go there. The biggest issue that this hotel has is that it needs a renovation. The rooms are worn out and the overall hotel could use a facelift. That being said, it is still a good option to stay at and I would reccommend this hotel to others. Also, their meeting spaces are super cool. They do have a ballroom which used to be the entrance to the old station.”

  • This hotel saved us!!

    10/10

    jillianw766 · Family · 2026-08-24

    “Crowne Plaza Union Station in Indianapolis saved us. We had never been to Indianapolis so we blindly reserved a different hotel between Indianapolis and Bloomington. It was a big mistake. Without getting into too many details, this other hotel was not what it said it was online. To be frank, the conditions were deplorable. As soon as we got there we left. after a 10 1/2 hour drive from New York City, this is not what we expected to do. thanks to Priceline and Crown Plaza, Indianapolis Union Station, we booked a room for two nights immediately for only $24 more than what I had spent on this “other hotel“. It’s the oldest train station in America and they actually have four trains that they converted into rooms which was very cool. It was spotless, the rooms were comfortable clean, and the beds were amazing. But most importantly, we felt safe. Even though they’re doing a bunch of construction outside the hotel, you couldn’t hear anything inside. It’s worth four times the price, but I’ll take it for the price we paid. The staff is very nice and accommodating, especially one of the managers, Charmaine. I would highly recommend staying there if you’re planning on visiting Indianapolis or even Bloomington, Indiana. It’s only 45 minutes away.”

  • Pésima y triste para un hotel de esa categoría.

    3/10

    Juan Manuel · family with children · 2026-08-24

    “Ediliciamente es excelente, y el concepto tambien.”

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Hotel info and reviews come from third-party sources.