Surety Hotel, located in Des Moines, offers 4-star accommodation just 600 meters from Science Center of Iowa. Guests can enjoy air-conditioned rooms with modern amenities such as a flat-screen TV and a private bathroom.
Exceptional Facilities
This upscale hotel features a fitness centre, a restaurant, and a bar, ensuring guests have everything they need for a comfortable stay. The 24-hour front desk, room service, and free WiFi add convenience and luxury to the experience.
Convenient Location
Situated only 1 km from Wells Fargo Arena, Surety Hotel is close to popular attractions like Iowa Events Center and Des Moines Civic Center. With easy access to Des Moines International Airport just 6 km away, guests can seamlessly travel to and from the hotel.
Book your stay at Surety Hotel for a truly indulgent experience in Des Moines!
✦HAPPI HIGHLIGHTS
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Great food and drinks
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Excellent service from staff
At the hotel
Popular amenities
64 listed
24-hour front desk
24-hour security
Air conditioning
Allergy-free room
Auditory guidance
Bar
Billiards
Breakfast takeaway containers
Cleaning standards that are effective against Coronavirus
Coffee Shop on site
View all amenities
Dining & drinks
Delivered food - securely covered
Food delivered to guest room
Fruits
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Fitness center
Fitness facilities
Golf course
Outdoor furniture
Rooms & comfort
Heating
Lower bathroom sink
Non-smoking rooms
Safety & cleanliness
Dry cleaning
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Process in place to check health of guests
Safety deposit box
Screens / Barriers between staff and guests for safety
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Parking garage
Wheelchair accessible
Guest services
Concierge service
Express check-in/check-out
Invoice provided
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Pet bowls
Pets allowed
Private check-in/check-out
Services & essentials
Daily housekeeping
Face masks for guests available
Free WiFi
Higher level toilet
Key card access
Non-smoking throughout
Room service
Toilet with grab rails
Visual aids: Braille
WiFi available
Review in focus
387 reviews
10/ 10
Room is very comfortable; staff and valet very accommodating. Love the vibe in the lobby and the morning complimentary coffee and pastry options.
Mary · solo traveller · 2026-10-10
The guest experience
9.2out of 10 387 verified reviews
Loved most
Great food and drinks
Excellent service from staff
Worth knowing — Safety concerns in the area · Noise issues from rooms
How guests scored the stay
Service10.0
Staff at the coffee shop and restaurant provided exceptional service.
Food and Beverage10.0
Food and drinks at the restaurant were amazing and well-received.
Amenities9.6
Standard amenities, but no coffee pot in rooms was inconvenient.
Cleanliness9.1
The hotel was very clean, but a few dogs barking were noted as a downside.
Value for Money9.1
Does not meet expectations for a 4 star hotel, but has potential.
Overall Experience9.1
Mixed feelings due to safety concerns overshadowing positive aspects.
Location8.6
The location had issues with safety due to aggressive behavior from homeless individuals.
Room Quality8.1
Rooms were small and noise from neighboring rooms was a concern.
Live guest feedback
Guest reviews
Mixed experiences
78% of 18 recent stays rated 8+
9.2387 reviews
Great option for an overnight stay to include a walkable dinner and an event at Hoyt Sherman!
10/10
Mary · solo traveller · 2026-10-10
“Room is very comfortable; staff and valet very accommodating. Love the vibe in the lobby and the morning complimentary coffee and pastry options.”
Guest review
5/10
Mary · couple · 2026-08-23
“The location of the hotel is terrific.”
Not worth the money
2/10
jasonsI2353TG · Business · 2026-08-10
“Rude staff. Old hotel. Poor amenities. There are plenty of better options in the Des Moines area. Choose another option. Don't waste your money.”
Still our choice for a Des Moines stopover but....it's lost a bit of it's charm
8/10
birdybird42 · Couples · 2026-08-10
“Let me start by saying that we have stayed at this hotel multiple times over the last 4 years. And this is still, and will continue to be, our preferred stopover when we pass through Des Moines twice a year on our bi-annual west coast road trips.
However.....
Ever since Marriot acquired the property (about 2-3 years ago) there has been a very gradual, but very noticeable decline in the overall experience. It just doesn't quite have the high-end feel that it did when it was privately owned.
The rooms are the same as always. Pretty large, overall very quiet, especially if you pay extra and get a high floor room (7 and above), which we always do as the hotel is on the corner of two very busy streets. They've just sort of lost their luster over the years. Again, subtle but to us, noticeable.
Also, the towel quality seems to have gone down over the years. Not major but still, this hotel is expensive! Get better towels! And the toiletries not as plentiful or nice.
And oddly, when Marriot took over, they took coffee makers out of the individual rooms. I definitely remember a nespresso in our room when we first stayed 4 years ago. But now that it's a Marriot property, that seems to have gone away. I understand not putting nespresso makers back in but we've stayed a Best Westerns and Hampton Inns with Kuerigs in the room! Come on, Marriot. Put coffee makers in the rooms.
They do serve coffee in the lobby however. So not the hugest deal. Just weird to take that away.
I will say that the front desk/check in staff are stellar. As always. And the attached restaurant/bar is still a very nice experience. And the lobby area, while showing some age, is still a pleasant place to stay.
Valet parking is a nice feature. Expensive, but for us worth the price as it's a crowded downtown area and the hotel has a parking garage underneath. However....
the check in Valet was either new, or this just isn't the right fit for them. They seemed overwhelmed and it took nearly 30 minutes for our car to finally be moved from out front. And that's only because another valet showed up out of nowhere to help out.
Overall, it still has all the bells and whistles of a high end hotel, but it's most definitely lost some of it's initial charm over the years. This will still be our stopover when coming through Des Moines. We just overall feel sad and a bit disappointed in the subtle but noticeable changes since Marriot acquired the property.”
Perfect stay
10/10
katyb1980 · Friends getaway · 2026-08-02
“Beautiful hotel!! I've stayed many places and this was honestly the most comfortable bed I've ever slept in. The bathroom was lovely and toiletries smelled wonderful. All of the staff were also very friendly.”
Overall highly recommend gorgeous views of the clock tower outside my room. Thanks for having me!
10/10
Shannon · couple · 2026-07-09
“Love the interior, great gym for a quick workout, yummy breakfast, and super sweet staff.”
Great short stay, cool decor, comfy bed, helpful staff
10/10
Joseph · family with children · 2026-07-08
“Decor and staff”
Beautiful hotel, great team!!
10/10
bengD5889OX · Business · 2026-07-07
“Stay here often and it is a great hotel and has a wonderful and welcoming staff!
Brooklyn at the front desk is such a cheerful and thoughtful host and Shanna makes great coffee drinks at the lounge coffee shop.
Highly recommend when staying in Des Moines!”
Favorite hotel stop on cross country trips
10/10
michele · solo traveller · 2026-06-28
“I love the ambiance of the hotel. Great staff and the restaurant has really good food! Try the smash burger and avocado toast for breakfast. Nice bar to have a few drinks and mingle and an in-room mini bar and snacks. Oh and it's pet friendly!”
SO LOUD
2/10
Tour57857153468 · Family · 2026-06-27
“SO LOUD!!! The DJ in the outdoor seating area plays until 11pm and we could clearly hear everything even staying on the 12th floor.”
Fun girls weekend away!
10/10
kimberlyr921 · Friends getaway · 2026-06-14
“What a gorgeous space - both downstairs in the lobby and the rooms. The staff was super helpful - especially Brooklyn at the front desk and Jonathan who answered many questions via emails before we arrived. Highly recommend staying here when you’re in the area!”
Do not valet park
6/10
robert314 · Couples · 2026-05-05
“Nice hotel. Staff was pleasant and helpful. Room amenities did not include coffee in room. But they had cash bar for alcohol and snacks. Shower was average but dangerously slick. Biggest complaint is that Valet parking is $45 plus taxes! That is rate for high end large city accommodations.”
Fun time in Des Moines
10/10
timake59 · Friends getaway · 2026-04-19
“Great experience. Nice restaurant. Conner in the Mulberry Restaurant was extremely pleasant!”
Try the Mulberry tavern!
10/10
N1734BVmaryo · Couples · 2026-04-19
“We had breakfast every morning with Connor serving us, he was fantastic and the food was delicious!”
Guest review
10/10
Tara · couple · 2026-04-07
“The staff were so kind and helpful. We had our dog and they made recommendations where we could go out to eat with as well as parks.”
We love this place but not sure we’ll stay again, it didn’t feel safe when we walked our dogs.
10/10
Mary · couple · 2026-03-31
“Everything! It’s our second stay and we really enjoy the facility, it’s great for our dogs, the staff is wonderful and the restaurant is amazing!”
Fantastic Value, outstanding Service.
10/10
TLipp67 · Family · 2026-03-30
“Adorable little boutique hotel with outstanding service, a wonderful restaurant, and a great value. Johnathan at the front desk was both professional and extremely friendly.”
Snowy Nights and Warm Hospitality at the Surety Hotel - a Mid West Marvel
10/10
ChanakaK_13 · Business · 2026-03-01
“It was the early hours of the morning when I arrived at the Surety Hotel in Des Moines on a snowy February night. My flights from San Francisco had been delayed, but I managed to catch an early connection—although it, too, was delayed in Denver. After renting a car from airport, I barely made it to the Surety Hotel.
To my surprise, at 1:30 a.m. the front desk staff were awake and cheerful. I was promptly given my room, and even though the hotel’s restaurants had long closed for the night, the staff gave me helpful advice on how to order food through Uber Eats, along with some good recommendations. That was a great help at the time.
The room was a good size and comfortable, with windows facing the road, offering a nice view as the snow continued to pile up outside. My Uber Eats order arrived quickly, and the room featured a well-stocked mini-bar with a decent selection of alcoholic and non-alcoholic drinks, as well as a good array of snacks—a welcome luxury at the time.
I couldn’t help but notice the beautiful French Nouveau and Beaux-Arts style features throughout the hotel, including mosaic tiles, vault doors, a grand staircase, and more. The rooms themselves incorporated more modern styles, and the amenities were of high quality.
I chose a room rate that included breakfast, which was served at the Mulberry Street Tavern—the hotel’s downstairs restaurant. I enjoyed an Americano coffee with avocado toast, which was sumptuous. For dinner, I had a delicious rib eye pappardelle there in the evening.
The gym was spacious and equipped with modern equipment.
The only thing I found expensive was the valet parking, which was $40 net per day—a bit pricey for the Midwest, in my opinion. Otherwise, my three-night stay was very pleasant and enjoyable.
It is a fitting addition to the autograph collection.”
