Hotelaholic

New Orleans · Louisiana

St Charles Coach House, an Ascend Collection Hotel

2001 Saint Charles Ave, New Orleans, Louisiana, 70130

Live availability

Book your stay

Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Convenient Location

    Located in the heart of the Lower Garden District in New Orleans, St Charles Coach House, Ascend Hotel Collection is centrally positioned near popular attractions such as Lafayette Cemetery, Morial Convention Center, and Mercedes-Benz Superdome, offering easy access to the city's key destinations.

  • Modern Amenities

    Experience comfort and convenience in our 3-star hotel equipped with essential amenities including air conditioning, flat-screen TVs, and free WiFi. Unwind in our well-appointed rooms featuring a coffee machine, fridge, and private bathrooms with complimentary toiletries.

  • Business and Leisure Facilities

    Whether you're here for work or leisure, our hotel provides a business center for your professional needs and vending machines for quick snacks and drinks. Relax on our terrace or explore nearby attractions like Bourbon Street and Uptown New Orleans Historic District.

Book your stay at Ascend Hotel St Charles for a memorable New Orleans experience.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Convenient location

At the hotel

Popular amenities

60 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Bike tours
  • Board games/puzzles
  • Business center
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
View all amenities

Dining & drinks

  • Fruits
  • Vending machine - snacks
  • Wine/champagne

Fitness & outdoors

  • Garden
  • Golf course
  • Outdoor furniture
  • Public transport tickets
  • Sun terrace
  • Terrace

Rooms & comfort

  • Heating
  • Lower bathroom sink
  • Non-smoking rooms

Safety & cleanliness

  • Fire extinguishers
  • First aid kit available
  • Guests can opt-out any cleaning services during stay
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Wheelchair accessible

Guest services

  • Children's playground
  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour desk
  • Walking tours

Services & essentials

  • Daily housekeeping
  • Designated smoking area
  • Family rooms
  • Free WiFi
  • Higher level toilet
  • Key access
  • Key card access
  • Non-smoking throughout
  • Picnic area
  • Pub crawls
  • Toilet with grab rails
  • Vending machine - drinks
  • Visual aids: Braille
  • WiFi available

Review in focus

1,032 reviews
1/ 10
The location.
Grim · extended group · 2026-10-18

The guest experience

9.0out of 10
1032 verified reviews

Loved most

  • Friendly staff
  • Convenient location

Worth knowing — Cleanliness issues · Bed bugs reported

How guests scored the stay

  • Location9.9

    Great location with easy access to streetcars and nearby restaurants and bars, positively noted by multiple guests.

  • Service9.9

    Numerous mentions of friendly and accommodating staff, showing a positive sentiment about service.

  • Food and Beverage9.4

    Only positive mention was for free coffee, suggesting a need for improvement in this area but it's acceptable for a hotel tier.

  • Amenities9.4

    Free off-street parking and complimentary coffee were positively received, though limited mention overall.

  • Value for Money9.3

    Overall value perception mentioned but impacted by complaints about extra charges and lack of certain amenities.

  • Overall Experience8.9

    Despite serious complaints about cleanliness and room issues, the location and service brought up overall experience.

  • Room Quality7.8

    General comfort was mentioned, but issues with bedding and cleanliness impacted the overall room quality perception.

  • Cleanliness7.4

    Several negative comments regarding restroom cleanliness and signs of bed bugs indicate significant cleanliness issues.

Live guest feedback

Guest reviews

Mixed experiences

58% of 12 recent stays rated 8+

9.01032 reviews
  • We slept there because we traveled there for a football game. I will never stay at this location ever again and would no

    1/10

    Grim · extended group · 2026-10-18

    “The location.”

  • Guest review

    10/10

    AQUATRON UNLTD · family with children · 2026-10-16

    “Location”

  • Excellent location & peaceful

    10/10

    Jessica · couple · 2026-10-14

    “Location was excellent”

  • Guest review

    9/10

    Davis · family with children · 2026-10-14

    “I loved the location very convenient. Area was nice took long walks in the area. Plenty of places to go grab something to eat and little shops to go in.”

  • Had a dry place to rest overnight.

    4/10

    Porter · family with children · 2026-10-14

    “The shower door would not stay shut. Shower floor corners had mold/mildew. The sink had slow drainage because the drain plug was full of slimy debris. The cleaning agents used throughout the hotel had an extremely strong scent of cologne. Did not smell clean or fresh. Bedding had dark stains on the upper part of the flat sheet. And only one out of my seven day stay at the St Charles hotel, did the front desk employees engage in courteous conversation. They were always lounging on their phones. But the location of the hotel was very acceptable.”

  • Definitely not a five stars hotel !

    6/10

    Alina · extended group · 2026-10-14

    “The building was nice, the location was ok”

  • Guest review

    8/10

    Anne-Marie · extended group · 2026-10-14

    “The location was great, and the hotel was very nice. Good place to get on the trolley.”

  • Guest review

    8/10

    Thomas · couple · 2026-09-18

    “Gute Lage”

  • Guest review

    7/10

    Emanuele · solo traveller · 2026-09-17

    “La struttura nuova e pulita. Il parcheggio privato coperto in garage. La posizione buona proprio davanti la fermata del tram che porta a bourbon street”

  • It was ok but definitely could’ve been a lot better

    4/10

    Ashley · family with children · 2026-09-15

    “There was no breakfast no refreshments anything”

  • Perfect for our weekend stay.

    9/10

    Lori · extended group · 2026-09-12

    “Everyone was very friendly! Accommodated our truck and boat trailer. Supplied an extra blanket when asked. Loved the elevator wallpaper!”

  • Guest review

    8/10

    Trojan · solo traveller · 2026-09-12

    “Direkt am der Strasse Parkplatz war dabei. In das French Quater bequem mit der Straßenbahn. Kaffee neben der Rezeption gratis zum selber holen. Das war top! Zimmer wurde nicht nach der 1 Nacht gemacht bzw Handtücher gewechselt das hätten wir sagen müssen das wir es wollen.”

Hotel info and reviews come from third-party sources.