Indulge in American cuisine at Silver Whistle Cafe or enjoy room service from one of the hotel's 3 restaurants.
Convenient Amenities
Make use of complimentary Wi-Fi, concierge services, and access to a nearby fitness facility for a seamless stay.
Central Location
Located in the heart of New Orleans, near popular attractions like Magazine Street and the Convention Center.
Plan your next stay at The Pontchartrain Hotel for a perfect blend of comfort and luxury.
✦HAPPI HIGHLIGHTS
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Friendly staff
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Unique decor
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Great food and drink options
At the hotel
Popular amenities
23 listed
24-hour front desk
Accessible shuttle
ATM/banking
Banquet hall
Concierge service
Elevator
Express check-in/check-out
Express check-out
Free newspapers in lobby
Free use of nearby fitness center
View all amenities
Dining & drinks
Wheelchair-accessible on-site restaurant
Safety & cleanliness
Smoke-free property
Getting around & access
No accessible shuttle
Wheelchair-accessible public washroom
Guest services
Luggage storage
Safe-deposit box at front desk
Tours/ticket assistance
Services & essentials
Free WiFi
Internet access in public areas - high speed
Porter/bellhop
Proposal/romance packages available
Stair-free path to entrance
Well-lit path to entrance
Review in focus
196 reviews
8/ 10
Good location near Magazine St for shopping and on tram route for French Quarter. Old fashioned stylish hotel with great live jazz music in the evening.
Jon · friends · 2025-10-12
The guest experience
9.0out of 10 196 verified reviews
Loved most
Friendly staff
Unique decor
Great food and drink options
Beautiful location
Worth knowing — Handicapped room not suitable for all guests · Some dated property features
How guests scored the stay
Service9.7
Staff were consistently described as friendly and helpful, enhancing the overall experience.
Location9.2
Great location with easy access to local transportation, praised in multiple reviews.
Amenities9.2
Great options for food, drinks, and entertainment on-site.
Overall Experience9.2
Many guests described their stay as amazing and expressed intentions to return.
Cleanliness8.7
The rooms were very clean and comfortable, but one review mentioned a flooding issue in the shower.
Food and Beverage8.7
Food quality is excellent according to multiple sentiments, particularly the restaurant team.
Room Quality8.7
Rooms were regularly described as beautiful, but one guest had issues with the handicapped room.
Value for Money8.7
Reviews indicate a good experience but no specific comments on pricing.
Live guest feedback
Guest reviews
Consistent
75% of 20 recent stays rated 8+
9.0196 reviews
Guest review
8/10
Jon · friends · 2025-10-12
“Good location near Magazine St for shopping and on tram route for French Quarter. Old fashioned stylish hotel with great live jazz music in the evening.”
Guest review
6/10
Stephanie · partner · 2025-10-12
“This historic hotel is absolutely lovely, the streetcar is right outside the front door so it's easy to get around and super convenient. The room was great, and I loved the uniqueness of it. The accessible restroom was large and had everything that I needed.
While the staff was kind, they weren't the most helpful. We had trouble finding a spot to park and unload on our arrival, and when we called the front desk asking for instructions, they didn't have any solutions for us other than "park in the unloading zone". The unloading zone wasn't visible and was full, so we had to circle the hotel for 20-30 minutes before we could even get inside, which was stressful on an unfamiliar city, especially one as busy as New Orleans. Cleaning staff did not come into the room each day, so whenever we needed anything (additional towels, toilet paper, to have the trash taken out, etc.) we had to call and ask for it specifically. There were also many times when we tried to call the front desk for assistance, and nobody answered. While it didn't ruin our stay by any stretch of the imagination, I've had much better service at much cheaper hotels, and I expected better.
The restaurants at the hotel were quite good. We were able to get dinner at the Bayou Bar our first night and the burger and catfish sandwich were great, and the silver whistle is great. ”
Guest review
6/10
Joanna · 2025-10-12
“Loved the location and the lounge but it smells like a nursing home in the room. It is an old building and has that smell .”
Guest review
8/10
Xiu Na · family · 2025-10-11
“The staffs are very helpful and friendly at the hotel. ”
Guest review
10/10
Wendy · partner · 2025-10-09
“Lots of character and excellent location. Outside needs sprucing up, and grout in shower needs attention as well as the door handle to the room. It’s falling off. The deadbolt locks the door, so the handle is not really functional, but it’s a bad look. The devil is in the details. ”
Guest review
10/10
John · 2025-10-07
“Nice room, live jazz and great service”
Guest review
10/10
James · 2025-09-30
“Room was clean. Staff was warm and helpful. The hotel has character. I’m up for staying here again.”
Guest review
10/10
Matthew · partner · 2025-09-26
“Very friendly staff. Unique decor. Great options for food, drinks, and entertainment on site. Easy access to local transportation. ”
Guest review
10/10
jeff · 2025-09-25
“Lots of charm and a nice rooftop bar. ”
Guest review
8/10
Marcela · 2025-09-25
“Beautiful hotel. ”
Guest review
10/10
Toni · 2025-09-23
“Room was beautiful, stafff was lovely. ”
Guest review
10/10
Meagan · partner · 2025-09-16
“Loved the physical key, room service did not always replenish water or coffee cups, but did always provide new towels.”
Guest review
6/10
David · 2025-09-14
“Dated property ”
Guest review
10/10
Adam · 2025-09-12
“I've been to New Orleans a few different times, and this was by far the best hotel I've stayed in so far. The rooms were very clean and comfortable, quiet, relaxing atmosphere, and the on-site bars and food service were all amazing. I'll definitely be staying here again on my next trip to New Orleans. ”
Guest review
6/10
Matthew · 2025-09-12
“Nice but pictures make it look nice then it is”
Fun things to do in the hotel
10/10
Jennifer A · 2025-09-06
“We loved the Jazz bar downstairs and the roof top bar upstairs. ”
Guest review
10/10
leona · 2025-09-05
“My bestfriend and I had an amazing stay. The rooms were clean, the staff were friendly, and we enjoyed the rooftop bar! 5 stars! ”
Guest review
10/10
Ron · 2025-09-04
“Awesome old hotel.”
Guest review
6/10
Verified traveler · 2025-09-04
“Charming neighborhood close to local dinning. Only issue we had ”
Guest review
10/10
Terri · 2025-09-01
“My first and not my last stay. Everyone was a joy from valet, to desk, to lounge, to cafe. Lovely location on St Charles with easy distances to the Quarter, CBD, Magazine St shops and more. Seems to be a very popular weekend night spot for locals, too!”
