Hotelaholic

Portland · Maine

The Francis Hotel

747 Congress Street, Portland, Maine, 04102

9.4 Wonderful447 guest reviews

Live availability

Book your stay

Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
Book your stay

HAPPI EXPERIENCE

The stay, in detail

  • Historic Landmark in Bramhall Neighborhood

    Experience the charm of The Francis Hotel, a historic landmark nestled in Portland's Bramhall neighborhood, just a stone's throw away from the vibrant Art District.

  • Luxurious Spa Experience

    Indulge in relaxation at The Spa at The Francis Hotel, offering a range of rejuvenating treatments including full body massages and locally sourced scrubs, all located on the serene second floor of the property.

  • Convenient Location

    Explore the cultural hub of Portland with museums, galleries, theaters, and more all within a 1.4 km radius. With easy access to the airport just 5.2 km away, The Francis Hotel is the perfect choice for your stay in Portland.

Book now to immerse yourself in luxury at The Francis Hotel.

HAPPI HIGHLIGHTS

  • Friendly and helpful staff

  • Clean and modern facilities

At the hotel

Popular amenities

49 listed
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • Auditory guidance
  • Board games/puzzles
  • Cashless payment available
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
View all amenities

Dining & drinks

  • Wine/champagne

Fitness & outdoors

  • Fitness facilities
  • Terrace

Rooms & comfort

  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Contactless check-in/check-out
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Safety deposit box
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Street parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed

Services & essentials

  • Daily housekeeping
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Key access
  • Non-smoking throughout
  • Temporary art galleries
  • Toilet with grab rails
  • Visual aids: Braille
  • WiFi available

Review in focus

447 reviews
9/ 10
My room was wonderful but not all rooms have views! 102 is the best room. It has a patio!
Virginia · couple · 2026-10-21

The guest experience

9.4out of 10
447 verified reviews

Loved most

  • Friendly and helpful staff
  • Clean and modern facilities

Worth knowing — Issues with room assignment · Cancellation confusion

How guests scored the stay

  • Overall Experience9.9

    Overall experiences were highly rated, with guests expressing delight during their stay.

  • Location9.6

    The location of the hotel was positively mentioned as convenient and close to downtown attractions.

  • Food and Beverage9.6

    Breakfast vouchers were appreciated, and the cozy fireplace added to the overall atmosphere during dining.

  • Amenities9.6

    The hotel offered many amenities including premium toiletries and a cozy library with complimentary beverages.

  • Service9.5

    Staff were frequently described as helpful and accommodating, although there were some complaints about service on one occasion.

  • Value for Money9.5

    Vouchers provided for nearby cafes and overall positive experiences indicated good value.

  • Room Quality9.0

    Rooms were generally described as nice and clean, but one review mentioned issues with the room being cold and windowless.

  • Cleanliness8.6

    The hotel was described as clean and modern, though one review mentioned being placed in a cold, windowless basement room.

Live guest feedback

Guest reviews

Consistent

93% of 15 recent stays rated 8+

9.4447 reviews

  • I loved this place. it is a walk to downtown but a nice walk.

    9/10

    Virginia · couple · 2026-10-21

    “My room was wonderful but not all rooms have views! 102 is the best room. It has a patio!”

  • Way over priced, like an average bed and breakfast with no breakfast. Would not recommend

    3/10

    Richard · couple · 2026-09-12

    “Building looked nice”

  • Guest review

    10/10

    Roberto · couple · 2026-09-03

    “staff eccellente.”

  • Little getaway

    10/10

    nissy1742 · NONE · 2026-08-26

    “Took a midweek getaway with son, dtg-in-law and grandson. Staff could not have been more helpful (Tino) in setting up crib, storing luggage, giving a quick tour of property and showing us a few neighborhood spots to check out. Love the history and vibe of this hotel. ”

  • Lovely and Comfortable Stay

    10/10

    wardmorse · NONE · 2026-08-23

    “We stayed at The Francis for a wedding event. The property is lovely, conveniently located and the customer service was immediate and warm. ”

  • Short but sweet! I will definitely be back. Thank you Francis Hotel!

    10/10

    Lauren · couple · 2026-08-21

    “So clean, great location, super friendly and available staff!”

  • Convenient location in a non-touristy area.

    9/10

    Kathy · couple · 2026-08-21

    “Cool, historic hotel”

  • Amazing service and a wonderful stay!

    10/10

    nicolemQ288KR · Couples · 2026-08-14

    “SUCH a cute place!!! The rooms were spotless, the service was amazing, and the entire place was so charming. The staff really went above and beyond to make us feel taken care of throughout our stay. Everything was beautiful, breakfast was fresh and yummy, and it was such a great value for such a wonderful experience!”

  • Couldn’t have asked for more!

    10/10

    pfL3388BM · Solo travel · 2026-08-13

    “I cannot speak highly enough about my stay at The Francis. From the moment my dog and I arrived we were made to feel so welcome and right at home. In our room, a dog bed, clean dog bowls and little treats were waiting for my dog. The room was such a vibe, cozy furniture and such a warm & classy atmosphere. Management went above and beyond to make my stay comfortable and special. Also, the Twin Flower cafe breakfast was amazing and I still think about the cold brew & breakfast sandwich I ate there. You’re going to love staying at The Francis”

  • Fun, Funky & Fabulous

    10/10

    randuchie · NONE · 2026-08-10

    “The hotel was BUSY with a wedding when we showed up early to drop our bags for them to hold until we checked in. The Front Desk staff were super nice and accommodating. When we checked in our bags were already in the room, which was just perfect!”

  • Cool property, great service

    10/10

    alexahanel · NONE · 2026-08-06

    “Stayed one night and it was great. The staff was so friendly and helpful. Cool building, parking was easy, in room coffee was really good. Thanks for the stay!”

  • A True Gem!

    10/10

    epfh7y9mdy · NONE · 2026-07-30

    “This is a truly lovely hotel. The care and attention to every aspect of the guest’s experience is impressive. I really appreciate the attention to the historic nature of the property as well. ”

  • Clean Room and a convenient location

    8/10

    KenB138 · Family · 2026-07-27

    “Spent two nights here over the weekend. The room was clean and the A/C was great. I paid extra for outdoor seating area and I thought it was worth it. The big disappointment was the free breakfast both mornings it was disappointing...the bacon was grossly undercooked and the muffin turned into bread. The second day the order was not correct at all...and the clerk at the front desk showed no inclination to get corrected.”

  • Cool Boutique Hotel in the Heart of the West End

    10/10

    Natasha0921 · NONE · 2026-07-22

    “I love The Francis! The building is gorgeous and historic, but with funky accents and unique features that make it feel fun and modern. The staff is so friendly, the rooms are well appointed, and I slept unbelievably well. I also enjoyed an excellent dinner next door at Wayside Tavern, I would highly recommend including a stop in your visit. ”

  • What a gem!

    10/10

    X2913QYtracym · NONE · 2026-07-16

    “No reservation. Stumbled upon this gem and I cannot recommend it enough! The place is charming and the staff were phenomenal. Be sure to check out The Wayside restaurant on premise as well. ”

View all guest reviews

Hotel info and reviews come from third-party sources.