Indulge in the elegant rooms at The Ritz-Carlton, St. Louis, featuring a minibar, marble bathroom, and upscale amenities. Some rooms even offer entertainment with an iPod docking station and a flat-screen TV.
Culinary Delights
Savor the flavors of American cuisine at the hotel's three restaurants, and unwind with a refreshing cocktail in the stylish lounge.
Prime Location
Conveniently situated near downtown Saint Louis and major attractions like the Gateway Arch, Forest Park, and the Lambert-Saint Louis International Airport, The Ritz-Carlton, St. Louis offers the perfect blend of luxury and convenience.
Louis.
✦HAPPI HIGHLIGHTS
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Room was very spacious
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Property was immaculate
At the hotel
Popular amenities
66 listed
24-hour front desk
Accessible parking
Air conditioning
Babysitting/child services
Bar
Beauty Services
Bike tours
Breakfast in the room
Business center
Car hire
View all amenities
Pools & wellness
Massage services
Spa/wellness center
Spa/wellness center services
Steam room
Dining & drinks
Food delivered to guest room
Fruits
Kid meals
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Cycling
Fitness center
Fitness facilities
Yoga classes
Rooms & comfort
Heating
Hot spring bath
Non-smoking rooms
Shared lounge/TV area
Soundproof rooms
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Dry cleaning
Fire extinguishers
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Safety deposit box
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Lift / Elevator
Parking
Parking garage
Private parking
Valet parking
Guest services
Concierge service
Currency exchange
Express check-in/check-out
Fax/photocopying
Ironing service
Kids' club
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Pet bowls
Pets allowed
Services & essentials
Daily housekeeping
Electric vehicle charging station
Key card access
Non-smoking throughout
Paid WiFi
Room service
WiFi available
Review in focus
171 reviews
10/ 10
Lovely property and very quiet. Staff is so personable and efficient.
Rebecca · solo traveller · 2026-05-02
The guest experience
9.0out of 10 171 verified reviews
Loved most
Room was very spacious
Property was immaculate
Worth knowing — Terrible customer service · Elevators smelled terrible · Carpet was gross
How guests scored the stay
Location9.9
Standard quality for this hotel tier.
Food and Beverage9.4
Standard quality for this hotel tier.
Overall Experience9.4
Other than poor guest service upon check-in, the stay was great.
Room Quality9.3
Room was very spacious and property was immaculate.
Amenities8.9
Wish they still had a pool.
Value for Money8.8
Standard quality for this hotel tier.
Service8.4
Terrible customer service mentioned during check-in and the guest representative's unprofessionalism.
Cleanliness7.9
The elevators smelled terrible and the carpet in the room was gross.
Live guest feedback
Guest reviews
Mixed experiences
75% of 16 recent stays rated 8+
9.0171 reviews
My stay at the Ritz Carlton St. Louis was absolutely perfect! The staff are amazing, the food is incredible, and the ser
10/10
Rebecca · solo traveller · 2026-05-02
“Lovely property and very quiet. Staff is so personable and efficient.”
Beautiful property but beware housekeeping may try to kick you out early. Made me feel rushed.
10/10
Maranda · couple · 2026-03-25
“Property was beautiful and well maintained.”
Room and in room dining were great- service by staff left us very disappointed.
7/10
Thomas · couple · 2026-03-12
“Breakfast was wonderful and HOT! Glad we ordered room service”
Memorable🥹
10/10
Lonnesha · couple · 2026-03-05
“I love the café Don Alfonso downstairs in the staff was very kind and respectful”
Other than poor guest service upon check in the stay was great
9/10
sharon · couple · 2026-01-19
“when i arrived at check in the guest representative EZA treated me as if i didn't belong he left me at the counter waiting for my key for a little over 20 mins where my husband had to knock on the door and ask what was taking so long and after a long trip there i was ready to rest and enjoy my stay but the guest rep EZA was awful and very unprofessional my husband should not had to find him for our keys to our room we paid entirely to much to be treated as if we didn't belong!!!”
Tutti cordiali
10/10
Aldo · couple · 2026-01-08
“Tutto”
Terrible customer service
2/10
Verified traveler · 2025-09-09
“Ritz Carlton charged for the room twice, even though they had already received pre-payment through Expedia. Despite calling, no one followed up until I submitted a review on their website.
Additionally, the thermostats in the premium room were not working”
Guest review
10/10
Jorge · 2025-09-02
“Service is exceptional!!!”
Guest review
10/10
James Anthony · family · 2025-08-29
“Room was very spacious. The property was immaculate and the service was attentive without be over bearing.”
Guest review
10/10
Imamu · 2025-08-28
“Great”
Guest review
6/10
Ellen · 2025-08-19
“The elevators smelled terrible. The carpet in my room was gross. Charging for WIFI in addition to the room charge is wrong.”
Guest review
10/10
Robert · 2025-07-18
“Excellent ”
Guest review
8/10
Tia · family · 2025-07-12
“Wish they still had a pool”
Not up to Ritz standards...
6/10
angelaw107 · Family · 2025-06-26
“We are Platinum members and have stayed at many of the Ritz properties in the US / abroad and unfortunately the St. Louis Ritz does not meet the standards I expect at a Ritz.
I would like to acknowledge some shining stars - notably - the efficient and friendly valet staff, and the wonderful staff in the club lounge - namely Xavier who provided the type of service I appreciate in the club lounge (by the 2nd day he had our morning coffee orders memorized and prepped, and was above and beyond helpful throughout our stay).
However - there were several missteps with front desk, housekeeping, the "hard" product of the club lounge and with the managerial staff.
Housekeeping: came late and on the first day requested did not come until evening, no turn down service at all during our stay. .
Front Desk: I booked last minute using points, and spoke with the front desk about the cost to upgrade to club access. I was quoted one price by the staff person I spoke with, but when I arrived - there was no note of it in my record and the 2nd staff member could neither locate who I spoke with nor figure out how to charge it. I signed a form for $150 / night/ room but when I checked out they charged me double that ($150/ night/ person). After half an hour with the manager there was not a satisfactory resolution - I was promised she would track down the form and follow up with me - to date - no follow up (I will update this review if she actually gets back to me).
The Club Room: excellent service but both physically smaller than others and the food offerings notably of lower quality and quantity than other Ritz Carltons.
I will pass on a future stay at this one.”
Guest review
8/10
Louis · 2025-06-17
“Overall, our stay was as wonderful as expected. However, I have to state that I was disappointed in 2 things related to the room itself (1416).
While the room overall was nice, the couch near the windows showed extreme wear and tear with torn threading along the seams. Quite disappointing for a purported 5 star and expensive hotel.
As I was staying with my wife, I expected there to be 2 robes for us to lounge. However there was only 1 hung from the bathroom door hook.
These may be small details, but that is what I paid a premium price for my wife's staycation birthday present.
Examining our appetizers and drinks in the lobby, we were not disappointed and our waiter (Tanner) was top shelf.
Examining the breakfast at Don Alfonso, the quality and variety of dishes was excellent as was the service by our waiter (Glen).”
Guest review
10/10
Aaron · 2025-06-06
“This is a proxy place for the average family goers. But at least live it up once and enjoy the place and live like ”
