Hotelaholic

Kansas City · Missouri

InterContinental Kansas City at the Plaza by IHG

401 Ward Pkwy, Kansas City, Missouri, 64112

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Experience the epitome of comfort and style at InterContinental Kansas City at the Plaza. The spacious rooms, adorned in warm colors, offer a perfect blend of relaxation and functionality. Enjoy the convenience of in-room safety deposit boxes, a desk, and a coffee maker for your comfort.

  • Fine Dining Experience

    Indulge in a culinary journey at American Slang, the hotel's premier restaurant offering delectable dishes for breakfast, lunch, and dinner. Savor exquisite flavors and exceptional service in a sophisticated setting, creating a memorable dining experience during your stay.

  • Prime Location

    Located adjacent to the iconic Country Club Plaza, our hotel provides easy access to renowned attractions such as the Nelson-Atkins Museum of Art and the University of Missouri at Kansas City. With a plethora of amenities including an outdoor pool and a 24-hour gym, InterContinental Kansas City at the Plaza ensures a memorable and convenient stay for all guests.

Book now for an unforgettable stay at InterContinental Kansas City at the Plaza!

HAPPI HIGHLIGHTS

  • Excellent service

  • Great location

At the hotel

Popular amenities

82 listed
  • 24-hour front desk
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • ATM/cash machine on site
  • Auditory guidance
  • Bar
  • Business center
  • Cashless payment available
  • CCTV in common areas
View all amenities

Pools & wellness

  • Fence around pool
  • Fitness/spa locker rooms
  • Kids' pool
  • Outdoor pool
  • Outdoor pool - seasonal
  • Pool bar
  • Pool with view
  • Sauna
  • Steam room
  • Swimming pool

Dining & drinks

  • Coffee Shop on site
  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Special diet menus - on request
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Golf course
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace

Rooms & comfort

  • Emergency cord in bathroom
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Dry cleaning
  • Fire extinguishers
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Ironing service
  • Laundry washed per local authority guidelines
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Pets allowed

Services & essentials

  • Daily housekeeping
  • Designated smoking area
  • Evening entertainment
  • Face masks for guests available
  • Happy hour
  • Higher level toilet
  • Key access
  • Key card access
  • Live music/performance
  • Non-smoking throughout
  • Room service
  • Shallow end
  • Toilet with grab rails
  • Visual aids: Braille
  • WiFi available

Review in focus

672 reviews
7/ 10
We loved the location near the plaza. Roomy hotel room.
Lauren · family with children · 2026-10-19

The guest experience

8.2out of 10
672 verified reviews

Loved most

  • Excellent service
  • Great location

Worth knowing — Poor cleanliness · Valet service issues

How guests scored the stay

  • Service9.8

    Outstanding service mentioned by multiple guests, especially referencing staff like Don.

  • Location9.3

    Multiple reviews highlight great location for various local attractions.

  • Overall Experience8.8

    Overall enjoyment mentioned despite some issues, showcasing good service and location.

  • Amenities8.3

    Mixed reviews, some positive about amenities like the fitness center, but negatives about the quality of snacks.

  • Food and Beverage7.8

    Comments on poor quality of breakfast offerings and cleanliness of the dining area.

  • Room Quality7.7

    Some positive mentions of room quality, but significant complaints about size and heating.

  • Cleanliness7.3

    Several mentions of cleanliness issues in rooms, including spider webs and a dirty bathroom shelf.

Live guest feedback

Guest reviews

Mixed experiences

57% of 14 recent stays rated 8+

8.2672 reviews
  • Needs maintenance and cleaning to be better.

    7/10

    Lauren · family with children · 2026-10-19

    “We loved the location near the plaza. Roomy hotel room.”

  • Close to our function, ambience in lounge at night left much to be desired.

    6/10

    Allen · extended group · 2026-10-10

    “Location”

  • Guest review

    8/10

    Michael · solo traveller · 2026-10-08

    “Great walking distance to close attractions and great places to eat. Great atmosphere. Polite staff”

  • They charges me over 800 dollars saying that 400 was a pre authorization fee. 4 days later I still haven’t gotten the 41

    1/10

    Megan · couple · 2026-10-07

    “The area it was in was nice”

  • Guest review

    10/10

    nunn · solo traveller · 2026-09-09

    “The room and space it had”

  • It was an okay stay, but for the cost, not much fun.

    7/10

    Barbara · couple · 2026-09-09

    “Location was great. Room was clean and beds were comfortable”

  • Spacious, clean, kind staff!

    10/10

    baileygZ3978AQ · Family · 2026-08-29

    “We had a wonderful experience at the Intercontinental! Breakfast was delicious, rooms were clean and spacious, and the balcony was a beautiful place to relax at the end of the day. We will absolutely be returning! Above all of that, the kindness shown by the front reception staff was above and beyond. Thank you specifically to Sam, Erica, and Gavin. Yall were the cherry on top of a beautiful hotel stay.”

  • Hotel Employee stole from me with no repercussions

    2/10

    laurenwS8387BV · Family · 2026-08-19

    “My family and I stayed at the InterContinental Kansas City on the Plaza (InterContinental Kansas City At The Plaza) from July 31 to August 2 for a girls weekend with my kids. I bought one drink at the hotel bar, $13 plus a $1 tip, and closed my tab immediately. Days later my credit union flagged suspicious activity on my card from this hotel. When I checked, there was a $241 pending charge I never authorized. At checkout, the Front Office Manager investigated and confirmed that the bartender had altered my $1 tip to over $200 in their system. I filed a formal complaint, spoke with hotel management, and the corporate office. The GM’s own written response admitted to the charge being “erroneously authorized” and offered to comp my $13.56 drink (which has yet to occur). A comped drink does not address over $200 that was taken from my account without my consent. I have since disputed the charge with my bank, filed with IHG corporate, and I am now considering a police report. It has been almost 4 weeks with no real resolution and no refund. If this can happen to me, it can happen to any guest paying with a card at this property. Guests deserve to know their payment information is safe here. IHG Hotels & Resorts, this needs to be made right. #InterContinental #IHG #ConsumerProtection #KansasCity”

  • Happy

    10/10

    663betal · Business · 2026-08-19

    “Melinda was very nice and always ready to help with anything I need”

  • Perfection

    10/10

    429fs · Business · 2026-08-19

    “Amazing everything, Melinda made every day be amazing.”

  • Great weekend in KC!

    10/10

    611tabathal · Business · 2026-08-19

    “We're in KC with 3 kids for a business trip. My 3 young kids had the best time up in the it's concierge lounge with Don & Melinda Jones. The breakfast options were just what we needed. The beds were comfy & rooms were modern. We did have a small mini fridge. Highly recommend adding the the concierge's lounge to your reservation!!”

  • Average expedience in an older hotel that needs more attention.

    6/10

    Guide60380685425 · Family · 2026-08-16

    “Plumbing challenges. Toilet flush did not work. Bathroom sink drained very slowly. Staff was attentive and assisted professionally. Food was very good at breakfast and dinner was challenged.”

  • Phenomenal team. Phenomenal service

    8/10

    G4080SUphillipm · Family · 2026-08-16

    “Our stay went very well. Great hospitality. Melinda and david in concierge did everything within their power to make our stay memorable. Ms. Roxanne and Billy were phenomenal and helped us with everything for our morning breakfast to our pool adventure. They were there to guide and serve us the entire time! I will definitely be coming again and hope that they are all working the day we do”

  • Birthday celebration, dinner downtown and Chiefs game

    8/10

    daralynnd2026 · Family · 2026-08-16

    “The location was great and the we enjoyed going to the restaurant and concierge room. Melinda Jones was amazing and so nice at the coffee station, David was welcoming in the concierge room. Billy and Roxanne treated us so well during our time in the restaurant.”

View all guest reviews

Hotel info and reviews come from third-party sources.