Luxurious Accommodation:: Kimpton Cottonwood Hotel, an IHG Hotel, offers a luxurious stay just 3 km from TD Ameritrade Park Omaha. The property features a restaurant, private parking, a fitness centre, and a bar, ensuring all your needs are met during your stay.
Wellness & relaxation
Relaxation and Wellness:: Guests can unwind and rejuvenate at the hotel's hot tub, perfect for a relaxing evening after a day of exploring Omaha's attractions. The 24-hour front desk and free WiFi throughout the property add convenience and comfort to your stay.
Location & surroundings
Convenient Location:: Ideally located near Bemis Center for Contemporary Arts and Old Market, Kimpton Cottonwood Hotel provides easy access to popular destinations. With Eppley Airfield Airport just 8 km away, your travels are made hassle-free.
Book your stay at Kimpton Cottonwood Hotel now for an unforgettable experience in Omaha.
✦HAPPI HIGHLIGHTS
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Great service
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Beautiful hotel
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Excellent amenities
At the hotel
Popular amenities
50 listed
24-hour front desk
Accessible parking
Air conditioning
Auditory guidance
Bar
Breakfast takeaway containers
Cleaning standards that are effective against Coronavirus
Coffee Shop on site
Daily housekeeping
Delivered food - securely covered
View all amenities
Pools & wellness
Hot tub/Jacuzzi
Outdoor pool
Outdoor pool - seasonal
Swimming pool
Dining & drinks
Food delivered to guest room
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Fitness & outdoors
Fitness center
Terrace
Rooms & comfort
Heating
Non-smoking rooms
Safety & cleanliness
Dry cleaning
Fire extinguishers
First aid kit available
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Physical distancing rules followed
Safety deposit box
Screens / Barriers between staff and guests for safety
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Street parking
Valet parking
Wheelchair accessible
Guest services
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Pet bowls
Pets allowed
Services & essentials
Face masks for guests available
Family rooms
Free WiFi
Non-smoking throughout
Room service
Toilet with grab rails
WiFi available
Review in focus
513 reviews
10/ 10
Best Rueben ever. It’s a must try.
David · couple · 2026-10-08
The guest experience
9.0out of 10 513 verified reviews
Loved most
Great service
Beautiful hotel
Excellent amenities
Clean and spacious rooms
Worth knowing — Required valet service was unnecessary at times · Some room layouts were oddly set up
How guests scored the stay
Service9.5
The staff, especially Camden and Bri, receive numerous praises for their friendly and accommodating service.
Cleanliness9.0
Guests frequently highlight the cleanliness and upkeep of the hotel.
Location9.0
The hotel's prime location allows for easy access to various attractions.
Room Quality9.0
Rooms are described as spacious, elegant, and well-maintained.
Amenities9.0
Amenities such as the outdoor pool, cocktails, and complimentary coffee were enjoyed by guests.
Food and Beverage9.0
The restaurant's food quality and free cocktail hour received positive feedback.
Overall Experience9.0
Overall, guests had a remarkable stay and expressed intentions to return.
Value for Money8.5
While the experience is perceived as valuable, there are suggestions for improved convenience.
Live guest feedback
Guest reviews
Mixed experiences
76% of 17 recent stays rated 8+
9.0513 reviews
Guest review
10/10
David · couple · 2026-10-08
“Best Rueben ever. It’s a must try.”
Historic and interesting but complicated
7/10
Holly · solo traveller · 2026-09-16
“The historic appointments and luxury were bonafide vestiges of a bygone era. It’s a neat place. The staff was very hospitable.”
ok, but not as good as I thought for the price.
6/10
Jennifer · extended group · 2026-09-14
“Most hotels have free breakfast. since you didn't, we didn't eat.”
It was a great stay
9/10
Mark · couple · 2026-08-31
“Clean”
Guest review
10/10
Conrad · solo traveller · 2026-08-26
“We have been coming to the Kimpton fpr 5 years. It is our elegant one-stop shop. The dining experience in The Commitee Room is superb.”
Underwhelming
6/10
rachellC4565WF · Family · 2026-08-13
“The hotel itself was beautiful, and we really enjoyed both breakfast and dinner there. Unfortunately, the service and room experience did not live up to the property.
The front desk staff was friendly, but they provided very little information about the hotel or its amenities. We were not told about the happy hour or the morning coffee bar, both of which would have been nice to know about during our stay.
The gym was a positive- it was clean and well equipped. View of the pool and in the newer part of the hotel.
The valet service was particularly disappointing. No one offered to help with our bags or provided a luggage cart. We also found the pool service lacking. Staff stood at the entrance to welcome guests, but otherwise seemed largely absent. No one circulated to take drink orders, collect towels, or tidy the pool area. At one point, an umbrella blew over from the wind, and it was only after the guest picked it up and began cleaning the area themselves that a staff member came over to “help.” The people working the bar seemed busy and likely could have used the help of the others just standing around.
The room was also underwhelming, especially considering we had been upgraded due to status. The carpet was visibly dirty, and the room had only a refrigerator and no coffee maker. There was also very limited surface space, so we ended up using the second bed to hold our belongings. For a room that sleeps 4, one luggage rack and no counter space isn’t ideal.
Overall, this was a disappointing and underwhelming experience, particularly for a property participating in the Chase Edit program. While the hotel itself is beautiful and the food did not disappoint, the service, room, and overall attention to detail fell well short of expectations. Unfortunately, we would not recommend the hotel and would not stay here again.”
Terrible experience
2/10
I6969GMfrancines · Family · 2026-08-13
“Upon checking into my room, I found that the toilet paper holder was broken off the wall. In addition,the air conditioning unit did not function properly, constantly turning on and off, making it difficult to keep the room comfortable.
One of the biggest issues was the excessive noise. Wedding music continued late into the night, making it nearly impossible to get a good nights sleep. I chose your hotel expecting a relaxing stay, but the noise significantly affected my experience did.
Another major reason I booked your hotel was to enjoy the swimming pool. However I was extremely disappointed to discover that nearly all lounge chairs were reserved. By approximately 9:00am,there were no chairs where guest could sit or relax. I believe hotel guest should have a fair opportunity to use the pool facilities without having to compete for seating that has effectively been reserved for hours.
Overall, the combination of the room maintenance issues, the malfunctioning air conditioning unit,the excessive night time noise and the lack of access to the pool amenities resulted in a very disappointing stay.
I hope you will review these concerns and consider the appropriate compensation for the inconvenience and disappointment I experienced. I also hope steps will be taken to address these issues so that future guests do not have a similar.
I also would like you to know that when making my reservation I requested a room next to my daughter and she was placed with my grandchildren on a different floor.
Everytime I went to complain I was told to speak to a manager {who was never available}. There was a time no one was at the front desk. No one has ever addressed my concerns”
Great location, good staff & amenities but pricey
8/10
Adrianne · couple · 2026-08-13
“Great location, staff and amenities are nice, bonus is the outdoor pool! The coffee shop in the hotel was great and the overall vibe is very luxury.”
Comfortable and accomodating
10/10
Misti · extended group · 2026-08-10
“Location was exactly what we were looking for. The pool and spa were nice. The pool bar was very accommodating and the wait staff very attentive to customers. The room was well appointed, comfortable bed and clean areas.”
Excellent valet service
10/10
465nelleb · Couples · 2026-08-08
“Valet service was exceptional. Very welcoming! Absolutely beautiful hotel, and dog friendly!”
Great!
8/10
jolenec529 · Friends getaway · 2026-08-06
“Great! Great atmosphere and convenient parking. Fun pool and dancing!”
Tips for staying at the cottonwood
10/10
elizabethsI7447WO · Family · 2026-08-04
“Rooms are nice if you get more than the basic essential room. Otherwise they can be quite small. The rooms have a small fridge and you can ask for a Nespresso machine. There is also a nice coffee bar open in the mornings.
For breakfast though, go across the street to Homegrown instead of the restaurant at the hotel. The food is better, has more options, and has quicker service.
If coming with kids to swim, book during the week. On the weekends, it is more like a Vegas pool. Either way, get a pool lounger early in the day as they get full fairly quickly even on weekdays.”
Great Hotel But The Pool Policies are Crazy
8/10
Q2274SNseank · Family · 2026-07-27
“I spent four days here with my young adult daughters. The hotel is old fashioned and very beautiful. It is located in a great historic neighborhood that rivals the Old Market with many bars, coffee houses, and restaurants nearby. We hosted a cocktail party in the Cottonwood Room for my family members who live in Omaha; the facility and the service were excellent. Overall, I would recommend this hotel to anybody staying a few days in Omaha. The one exception is the pool. They sell "day passes" to visitors not staying at the Cottonwood, and it seems they are the priority. Nearly all the chairs were "reserved" all day for day-pass purchasers. Hotel guests can't bill drinks to their rooms--I assume because so many pool guests aren't staying there at all. And the hotel must oversell the passes because the pool was completely overrun by people almost the entire time I was there. I can't imagine anybody (whether hotel guests or day pass purchasers) had a good time in a pool as packed as Times Square. This is a strange way to treat guests paying $400-$500 per night for a hotelroom in Omaha.”
Almost perfect experience!
8/10
U4397NDjudyw · Couples · 2026-07-26
“Beautiful Historic Hotel!! I wanted it to be perfect and it was with a few exceptions. I spoke to the manager about never getting our food at the main restaurant with an overwhelmed and understaffed waiter. Also the little refrigerator in our room didn't work well because the back of it was frozen over with thick ice. She was very accommodating and nice. Pool area was beautiful. The water could have been clearer. Front entrance area needed to be monitored for cleanliness as it is a very high traffic area. Most of the valets were great. The hotel was very busy, still the staff was very nice. Loved the decor of our room and the wonderful bed and pillows.”
What a gem!
8/10
treslynn99 · Couples · 2026-07-23
“It doesn't look like much when you pull up, but as soon as you go inside you realize what a nice place it really is. Our room was just gorgeous! We had a suite with all of the extras, and the bathroom was just lovely. We were there on the 4th of July and with so many windows we were able to watch fireworks for almost 2 hours in any direction. We loved that. The pool was beautiful and we had the nicest dinner in one of the restaurants. The only negative is Omaha streets are all torn up and we really couldn't leave the hotel, so plan to stay in. My only complaint is that the bed wasn't very comfortable and that is kind of important.”
Excellent. Will stay here again
10/10
Heidi · family with children · 2026-07-22
“Beautiful. The service was amazing!”
Guest review
10/10
Alisa · family with children · 2026-07-18
“We were there for one night.
Very nice and beautiful
Clean rooms
Friendly staff
Would definitely come again”
