Indulge in a world-class spa experience at Aquae Sulis Spa with 36 treatment rooms, a full-service salon, and a gym. Each room features a 2-person spa bath for ultimate relaxation.
Outdoor Oasis
Enjoy the 11,000-square-foot outdoor pool with a tranquil waterfall, perfect for a refreshing dip under the Las Vegas sun. Stay active with the gym and volleyball courts available on-site.
Culinary Delights
Satisfy your taste buds at the 8 fine dining and casual restaurants offering American, Italian, Japanese, and Mediterranean cuisines. A culinary journey awaits at JW Marriott Las Vegas Resort and Spa.
Experience luxury and relaxation at its finest - book your stay at JW Marriott Las Vegas Resort and Spa today!
✦HAPPI HIGHLIGHTS
✦
Cozy and clean
✦
Great location
✦
Beautiful amenities
At the hotel
Popular amenities
106 listed
24-hour front desk
24-hour security
Accessible parking
Air conditioning
ATM/cash machine on site
Auditory guidance
Bar
Barber/beauty shop
Beauty Services
Bingo
View all amenities
Pools & wellness
Fence around pool
Fitness/spa locker rooms
Hair Salon Services
Heated pool
Hot tub/Jacuzzi
Manicure
Massage services
Outdoor pool
Outdoor pool - seasonal
Pedicure
Pool bar
Sauna
Spa/wellness center
Spa/wellness center services
Steam room
Swimming pool
Dining & drinks
Breakfast in the room
Coffee Shop on site
Delivered food - securely covered
Food delivered to guest room
Fruits
Kid meals
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Vending machine - snacks
Wine/champagne
Fitness & outdoors
Cycling
Fitness center
Fitness classes
Fitness facilities
Garden
Golf course
Hiking
Outdoor fireplace
Outdoor furniture
Personal trainer
Sun loungers or beach chairs
Tennis court
Terrace
Rooms & comfort
CCTV in common areas
CCTV outside property
Heating
Hot spring bath
Lower bathroom sink
Non-smoking rooms
Shared lounge/TV area
Safety & cleanliness
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Dry cleaning
Fire extinguishers
First aid kit available
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Safety deposit box
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Free Parking
Lift / Elevator
Parking
Valet parking
Wheelchair accessible
Guest services
Concierge service
Express check-in/check-out
Fax/photocopying
Invoice provided
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Tour/class on local culture
Services & essentials
Bowling
Business center
Canoeing
Car hire
Casino
Daily housekeeping
Designated smoking area
Electric vehicle charging station
Free WiFi
Happy hour
Higher level toilet
Horse riding
Key card access
Minimarket on site
Room service
Toilet with grab rails
Vending machine - drinks
Visual aids: Braille
WiFi available
Review in focus
389 reviews
9/ 10
טובה מאד
nurit · couple · 2026-10-07
The guest experience
8.3out of 10 389 verified reviews
Loved most
Cozy and clean
Great location
Beautiful amenities
Excellent service
Worth knowing — Room cleanliness issues · Inadequate service communication · Breakfast quality
How guests scored the stay
Location9.3
Great location was highlighted in multiple reviews.
Amenities9.3
Beautiful resort with great amenities like pools and landscaping.
Overall Experience8.8
The hotel has beautiful grounds and offers an enjoyable stay despite some issues.
Service8.3
Mixed feelings about service; some positive mentions but dissatisfaction with staff communication.
Cleanliness7.8
Cleanliness issues mentioned regarding hair on the floor in the room.
Value for Money7.8
Concern over not receiving the booked room type negatively affects perceived value.
Food and Beverage7.8
Breakfast could be better; feedback on food quality lacking.
Room Quality7.3
Negative experiences noted with receiving wrong room type.
Live guest feedback
Guest reviews
Mixed experiences
54% of 13 recent stays rated 8+
8.3389 reviews
הנאה גדולה
9/10
nurit · couple · 2026-10-07
“טובה מאד”
Guest review
10/10
Krista · solo traveller · 2026-08-18
“Great pool and location, comfortable bed and room size”
Unacceptable Housekeeping Standards
2/10
LWH-8621 · Solo travel · 2026-08-02
“Room **** was not cleaned to an acceptable standard and was not suitable for occupancy upon arrival.
The issues observed included:
Long black hairs in the shower, attached to what appeared to be a hardened substance near the shower exit.
Hair in the bathroom sink.
Dirt and stains in and around the bathtub.
Heavy dust buildup around all light fixtures, particularly the bedside lights.
Carpet that had not been thoroughly vacuumed.
A dirty white bathroom floor mat.
Hair and debris on the floor behind the bathroom door.
The room was also missing the standard "Privacy Please / Service Please" door hanger, requiring me to return to the front desk to obtain one.
I was extremely disappointed by the condition of the room. This experience fell well below the level of cleanliness and attention to detail that I have come to expect from Marriott. Cleanliness is one of the most fundamental expectations of any hotel stay, and unfortunately, this room did not meet even basic housekeeping standards.
I shared these concerns with hotel management during my stay and hope this feedback is used to improve housekeeping quality and room inspection processes so future guests do not have a similar experience. Because of this experience, the Front Desk Supervisor, Steven, accommodated me with a late checkout at 3pm (thank you). Also, there were two ladies at the front desk on 7/31 at ~7pm that were helpful during my checkin process. One was named Cherry. I don't remember the other lady's name but will say she assisted me with providing me the missing hanger and introducing me to Steven to share my concerns.
Housekeeping rating: 0/5 stars.”
Five Star Stay!
10/10
njoy843 · Family · 2026-07-19
“We thoroughly enjoyed our stay! The staff was extremely attentive, professional, and friendly. We were greeted by name each time we arrived and departed from the hotel. The valet staff Paul, and Sam, are five star employees and go over and beyond for their guests. Kevin in The Earl Grey Cafe was excellent also!”
Staycation or Vacation worthy
10/10
C4505RGyolandab · Family · 2026-07-19
“We do staycations here a lot. From the check in, Steven was great. He made us feel welcome. The valet Nicolette was great also. She helped with out bags and was very friendly. The staff at Earl cafe could learn some people skills. The only server there that was pleasant was Molly. Now, on to the pool. Charisma was awesome. But they could also use a revamp. They charge way to much for cabanas and they were not even that clean. For $500 and all you get is a small fruit plate, not worth it. Although the guy Jazz, that checked is into the cabana was cool. The property is beautiful.. They have a new food court that is worth checking out. Also, Miesha was great! I will definitely come back and I definitely recommend staying there, especially to get a break from the strip.”
Will never stay again
4/10
Hassan Abdussalam · extended group · 2026-07-11
“Suite room was spacious and big”
Beautiful property but read fine print
6/10
ryanhQ6420DF · Family · 2026-07-06
“What a beautiful property. We are locals and this is our favorite resort in Las Vegas. Everything they have done to remodel the place is top notch. We were happy hour hopping at all the restaurants for our anniversary and decided to finally take advantage of the rooms and the resort credit offer, And man are they done beautifully. The only reason why it’s not 5 stars is we felt like the resort credit deal was a bait and switch and is set up to make you believe your getting something your not. When you click on the option to boom a room on the website below the booking it says included 50 credit. But apparently that’s not the case ? I guess you have to read the fine print and type in the promo code after hitting select. Oh well guess they got us on that one. We will still be back, not to stay again but definitely to dine.”
Definitely much better than staying in Vegas.
10/10
Steve · couple · 2026-05-25
“Massive comfortable room, superb buffet evening meal in Market Place. Best prime rib we have tasted and that is just the buffet.
Pool area is big and really nice too.”
Unclean resort please stay elsewhere
2/10
C2236FNelainem · Family · 2026-04-23
“My recent stay at JW Marriott Las Vegas Resort & Spa fell significantly below the standards I expected from a property of this caliber.
From the moment I checked in, I was genuinely excited and had high expectations. However, those expectations quickly deteriorated. Upon arrival to the room, we encountered visibly dirty towels, which immediately raised concerns about cleanliness and quality control.
Unfortunately, the experience continued to decline. During a visit to Hawthorn Grill, I became ill after being served undercooked food. Back in the room, the Keurig machine was visibly unclean, and when I called to request hot water, I was informed there would be a $10 charge. While the cost itself was not the issue, the lack of basic hospitality and discretion in that moment (given the fact I was requesting it due to a sickness caused by a restaurant on property was concerning and indicative of broader service gaps.
Additionally, on Saturday morning, I requested a clean Keurig along with sugar and cream so I could make coffee in the room. After waiting over two hours with no follow-up, I called again, only to have the next representative express surprise and note that the request had been marked as completed. A second request was submitted, but after an additional 20 minute delay with no resolution, I ultimately had to leave my room and go downstairs to Earl Cafe just to get a basic cup of coffee. This level of breakdown in service both in execution and internal communication is extremely concerning.
Housekeeping was equally disappointing. When staff arrived while we were unavailable, we asked if they could return in a couple of hours. They agreed but never came back, leaving us without fresh towels or clean linens for the remainder of the day. This reflects a clear breakdown in communication and follow-through.
Overall, there appears to be a disconnect between management expectations and on the ground execution. Cleanliness and service are fundamental to any hotel stay, and unfortunately, neither met even baseline standards during this visit.
I do want to acknowledge a few positives: the spa experience was excellent, and the staff at Earl Cafe were warm, welcoming, and professional. Those moments, however, were overshadowed by the broader issues.
This experience was extremely disappointing and not reflective of the brand reputation. I hope this feedback is taken seriously and reviewed at a leadership level, as there are clear opportunities for immediate improvement.”
Highly recommend. Absolutely excellent in every way.
10/10
W775GQjessicas · Friends getaway · 2026-03-01
“The most incredible resort experience from start to finish.
JW Marriott Las Vegas Resort & Spa completely exceeded our expectations. The property itself is absolutely beautiful, peaceful, and so well maintained, but what truly made our stay unforgettable was the staff.
Every single person we encountered was genuinely kind, welcoming, and helpful. Not just polite… but warm. You can tell they actually care. From check-in to dining to simply walking through the lobby, everyone greeted us with a smile and made us feel valued.
The valet team especially deserves recognition. They were prompt, professional, and so friendly every time we arrived or left. They made everything effortless and always greeted us with such positive energy. It really set the tone for the entire experience.
It’s rare to stay somewhere that feels both luxurious and personal at the same time, but this resort truly delivers both. We left feeling relaxed, taken care of, and already talking about when we can come back.”
Platinum Loyalty Should Mean Something: A Deeply Disappointing Return Stay
2/10
224chrissyz · Family · 2026-02-21
“We chose JW Marriott Las Vegas for a Valentine’s week milestone celebration, a 50th anniversary and birthday with my fiancée’s aunt and uncle. This was not our first stay. In fact, we stayed here in August for my fiancée’s birthday and had an exceptional experience. That visit is exactly why we confidently brought our family back for such an important occasion.
Unfortunately, this stay was the complete opposite.
We arrived late due to travel delays and were assured at check-in that everything was set up in the rooms, that our Platinum benefits were accounted for, and that we were fully taken care of. However, we were not offered available upgrades, nor were we provided our food vouchers at check-in.
Upon entering the rooms, several promised arrangements were missing. The welcome amenity for my fiancée’s aunt and uncle was not there. A requested accessibility item had not been delivered. A celebratory champagne and chocolate arrangement intended to make up for the missed welcome was sent to the wrong room.
Because of the delay and our desire to ensure everything was correct for our family’s special celebration, we had to return to the front desk to address these issues. That is not something guests should need to do during a milestone event.
What was most disappointing was not simply the errors themselves, but the lack of ownership and follow-through afterward. Management reached out asking how they could make things right, yet there was no meaningful resolution and no continued communication.
As Platinum members who travel frequently and intentionally choose Marriott properties worldwide, we understand that small oversights can occur. What defines a luxury brand is how those moments are handled. This experience did not reflect the standards we have come to expect from JW Marriott, especially after such an exceptional stay just months prior.
The only standout during this visit was Rochelle at Hawthorn Grill. Her professionalism, attentiveness, and warmth were genuinely appreciated and reflected the service level we anticipated throughout the property.
We brought our family back because of the excellence we experienced in August. It is deeply disappointing that a hotel capable of delivering such high standards failed so noticeably during a once in a lifetime celebration.
We sincerely hope leadership reviews this carefully. Loyalty is built through consistency, and trust is maintained through accountability.”
A Stunning Transformation — JW Marriott Summerlin Has Been Completely Revitalized
10/10
dquiros123 · Business · 2026-02-03
“I’ve stayed at the JW Marriott Las Vegas Summerlin many times over the years, and this most recent visit truly stopped me in my tracks—in the best way possible.
The hotel has undergone a full revitalization, and it shows everywhere. What was once darker, brown-toned, and feeling dated has been transformed into a bright, modern, and beautifully refreshed space. The new lighting alone makes a massive difference—it’s warm, elegant, and instantly elevates the entire experience. From the lobby to the guest rooms to the restaurants, everything feels intentional, polished, and current.
The guest room was outstanding—clean lines, fresh design, and a calming, upscale feel that finally matches what you expect from a JW Marriott. It felt luxurious yet comfortable, and clearly designed with today’s traveler in mind.
Service was another highlight. Benjamin at the front desk during the evening shift and Leisa in the morning were both excellent—professional, welcoming, and genuinely attentive. Their service set the tone for the stay and reinforced that this renovation isn’t just cosmetic; the hospitality matches the refreshed environment.
I’ve read other reviews noting how the hotel used to feel outdated, and I couldn’t agree more—but that chapter is officially closed. This transformation is impressive, overdue, and incredibly well executed. It’s refreshing to see JW Marriott invest fully in bringing this property back to life.
I will absolutely be coming back, and I’d confidently recommend this hotel to anyone who may have stayed here years ago and written it off. Give it another look—you’ll be glad you did.
Well done, JW Marriott Summerlin. This is how a revitalization should be done.”
Dark rooms, uncaring staff and a dingy, smoky casino
4/10
bdavisnyc · Business · 2026-01-25
“What a disappointment. The rooms are like caverns -- deep, recessed (and tiny) windows that make you feel like you're in prison. I thought a remodel might help, but no. This is the type of joint where the front-desk folks and others might wear smiles, but you can tell they're puff-and-fluffing you: I asked specifically for a room on a high floor with a view of the mountains. (Something I think would be doable for a Marriott Titanium member.) I was given a room on the third floor, facing a parking lot. (The top floor is the sixth.) Even though the front desk had promised me my request had been honored and I'd "love" my room. I asked to speak to a manager, and after more than an hour, couldn't get that accomplished, so a guest services person eventually moved me to another room. (This time, looking into a palm tree trunk and ... the parking lot! Right across from the ice machine!) Room service took more than an hour and was ice cold. (Sorry, we got more than 13 orders at once, the delivery person told me.) You have to walk through a smoky, low-end casino to get to your room. (When I was there, people were lined up to get a set of free bedsheets for a promotion.) (?!) Not exactly a five-star atmosphere. For my "free" Titanium breakfast, I was charged $4.95. (?!) Even though it wasn't disclosed on their website, this "resort's **pool** was "closed for renovations. That's despite a $50-a-night resort fee.) Anyway, if you don't catch my drift: This is not a relaxing, high-end resort. It's not a place with sincere employees who care. It's a dingy casino with a motel attached.”
