Indulge in the Italian cuisine at Giada's restaurant or sip cocktails at the multiple bars and lounges available, ensuring a truly upscale dining experience.
Entertainment Galore and Relaxation
Experience the pulsating nightlife at the nightclub or unwind at the poolside bars. With a 24-hour fitness center on-site, you can stay active and entertained throughout your stay.
Convenience at Your Fingertips
Benefit from express check-in/out services, 24-hour front desk assistance, and self-parking availability. Embrace comfort in the well-appointed guestrooms with plush bedding and modern amenities.
Book your stay at The Cromwell now for an unforgettable escape.
✦HAPPI HIGHLIGHTS
✦
Great location
✦
Good food and beverage options
At the hotel
Popular amenities
30 listed
24-hour fitness facilities
24-hour front desk
ATM/banking
Casino
Casino nearby
Concierge service
Covered parking
Elevator
Express check-in
Express check-in/check-out
View all amenities
Pools & wellness
Outdoor pool - seasonal
Pool cabanas (surcharge)
Pool sun loungers
Dining & drinks
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Sportsbook
Safety & cleanliness
Smoke-free property
Getting around & access
Secured parking
Self parking (surcharge)
Valet for wheelchair-equipped vehicle
Wheelchair accessible parking
Wheelchair-accessible van parking
Guest services
Express check-out
Luggage storage
Safe-deposit box at front desk
Services & essentials
Gift shops or newsstand
Housekeeping on request
Nightclub
Porter/bellhop
Stair-free path to entrance
Well-lit path to entrance
Review in focus
260 reviews
4/ 10
Rooms are very noisy and you can hear everything from people walking down the halls to music/ TV playing in 2 rooms away. The room was not clean at all. A sock was right under the chair in the room and a pair of shoes under the edge of the sofa.. both easily seen and should have been easily cleaned up if they had cleaned the rooms properly.
J7945ILmarkh · NONE · 2026-02-19
The guest experience
8.8out of 10 260 verified reviews
Loved most
Great location
Good food and beverage options
Worth knowing — Dirty rooms · Rude staff
How guests scored the stay
Food and Beverage9.3
Positive comments about the drink and overall service in restaurants.
Location8.8
Great location noted positively in multiple reviews.
Overall Experience8.3
Mixed experiences with notable highlights, but numerous issues reported.
Service7.3
Some positive experiences, but also reports of unfriendly and rude staff.
Live guest feedback
Guest reviews
Mixed experiences
35% of 20 recent stays rated 8+
8.8260 reviews
Super Noisy and Not Clean
4/10
J7945ILmarkh · NONE · 2026-02-19
“Rooms are very noisy and you can hear everything from people walking down the halls to music/ TV playing in 2 rooms away. The room was not clean at all. A sock was right under the chair in the room and a pair of shoes under the edge of the sofa.. both easily seen and should have been easily cleaned up if they had cleaned the rooms properly.”
Pretty
8/10
TravelingBum52 · Couples · 2026-02-19
“The Cromwell casino is small. The variety of slot games is not great. I played a couple of slot games and did not win anything. Drink service was nonexistent.”
Amazing
10/10
Kylcy123 · NONE · 2025-11-26
“Kavun ( I hope I am spelling his name
Coree correctly) was amazing. Made an orange martini and it was delicious. 10/10 thought the service was incredible. The drink was really good would recommend to everyone.”
Strip view. What a joke
6/10
jasonsV4667OR · Family · 2025-11-22
““Strip view”. What a joke. The room has the description for the “parlour suite room - strip view”. There is no place in this hotel that has a strip view.”
Do Not Go to CROMELL
2/10
onyourpathwithk · Couples · 2025-11-22
“We had to pay $30 to check in 1.5 hours before 4pm check in time. How is this possible when you have an empty room waiting? Absolutely terrible NEVER GOING TO COME BACK TO A CESARS PROPERTY EVER…it not the $ but the idea that they can do exactly what they want to and need to take it! No robe or slippers
No water…NOTHINGO…ld dirty furniture go to Aria get a suite but not the Cromwell Las Vegas.
Came for F1 event at the Giaga restaurant…DONE WITH VEGAS”
Great location but the rest was disappointing
4/10
lauriew972 · Family · 2025-11-22
“The location of the Cromwell was perfect but our stay there was anything but. We stayed four nights. We got shocked trying to turn on the lamp (it was not safe so we had to unplug it the entire stay). There was so much dust under the couch and dresser, if you drop something and it rolls under be prepared to be covered in dust. They also will only clean your room when you request it and even at that we requested our room to be cleaned at 8:30 am when we left and when we got back at 9 pm (more than 12 hours later), it still never got cleaned. Also our keys both mysteriously quit working on our last night. (Of course we were exhausted and just wanted to go to bed in a clean room but instead had to go get new keys (no apologies) and when we finally got to our room we found it wasn’t even cleaned. Our last night left a real bad taste in our mouth. Also paid $60 resort fee each night and the night club and pool weren’t even open our entire stay.”
Outrageous fees-scam
2/10
Terrible2021aug · Family · 2025-11-22
“Horrible, unfriendly staff, unreasonable fees, and scam to charge for extras. Upon arriving in my room we saw several snakes items one of which was not only opened but empty. I took it to the front desk to ensure I would not be charge and was assured I would not. WRONG....$37 fee was what I was charged! The rooms were very dark, bed was comfortable, but considering the time and frustration over their scam I will Never stay again.”
Seen better days
4/10
madmantt · NONE · 2025-11-18
“Not as advertised. Dirty and nickel and dime charges - two shower mirror to room . Mold in bathroom. Hotel needs a refresh”
No servicing of rooms
2/10
tammyk138 · NONE · 2025-11-16
“Horrible service and hotel staff repeatedly told us they were significantly understaffed and not able to clean quest rooms by a massive number.”
Great experience.
10/10
scottdT6382OD · NONE · 2025-11-16
“Beautiful location! The views were extremely nice and the atmosphere was great. The restaurants were great and the service was excellent.”
Amazing Hotel!!
10/10
handsmoffcr · NONE · 2025-11-14
“Great hotel and under the radar!! Great location! Gorgeous rooms and well designed! Easy access to Parking garage, entrance, check in and elevators ALL within a short distance unlike, say Caesars and big properties!!”
Rude Staff
2/10
J7930VDbrittanyt · Family · 2025-11-11
“I have always had a terrible experience here. The staff is very rude. I’ve tried coming back to give this place a second chance but that was a bad idea. Will never be back.”
Dirty rooms
4/10
kelseymD8502GD · Family · 2025-11-09
“The location is great and the hotel was fine but it was pretty dirty. There was makeup all over the curtains and dust everywhere, which made me question the cleanliness of the rest of the room. The hotel also advertised a ‘grab’n’go’ breakfast spot but when I asked them about it they said that’s not something available in the hotel. The overall experience was fine but I would recommend a different hotel.”
Nice day
10/10
bmpdnhkb · Business · 2025-11-06
“My reviews
Nice day and good experience
Hope have another chance come back here🙂🙂🙂🙂
Would recommend to anyone come here”
A Boutique Hotel in Need of a Makeover
4/10
roxannecordonier · Couples · 2025-11-05
“We were excited to give The Cromwell a chance, the location is good and we thought a smaller hotel would be easier to navigate. Unfortunately, The Cromwell let us down. The property is old and in rough shape. Our room was as dark as a dungeon, the toilet was loose, there was no drain stopper in the sink, there was a layer of dust on most of the furniture and mirrors, the baseboards and floor are scratched and nicked.
The pool was closed for renovation; we were able to go next door to the Flamingo and use their pool. The cherry on top of this experience was when I asked for coffee pods for the Keurig in our room, I was told that they were $28.00. So, if you would like to have coffee in your room at the Cromwell, bring your own pods.”
Bartenders at interlude
8/10
BostonMike33 · Business · 2025-10-30
“Angelina and Derek are amazing. Kind, friendly and attentive to your needs. Always smiling and making sure you have a wonderful time. Two thumbs up for these amazing people!! ”
Disappointed
2/10
Stay768208 · Family · 2025-10-29
“Property way overdue for update
Location is good but the only positive
Wasn’t informed ahead that pool was closed
Staff not particularly helpful”
Meh.
6/10
amyzC7013NE · Family · 2025-10-29
“This hotel was just OK. The “strip view” window was tiny. No coffee supplied. Use of refrigerator cost extra. Floor had duct tape “fix” in one area. Ceiling in bathroom had weird rusty thing on it. Location was good, staff was ok. Vegas right now is a rip-off…won’t be back.”
Very Disappointed
4/10
943briann · Family · 2025-10-26
“We are very disappointed with The Cromwell. We understand that it is currently under a management change, but that does not excuse the black floors that left blackness on the soles of our feet, or the black mold in the bathroom. There was NO COFFEE available without paying a significant price. We were told if we used the coffee in the room it would cost $10 per cup, and it would be better to go to the Starbucks in the casino – still very expensive.
We specifically reserved a king bed room but only got two queen beds, which interfered with comfortable sleeping. The room was way too dark - not enough lighting, and no bed-side lamps. Once the light switch by the door was turned off the room was pitched into darkness. We used a flashlight to navigate to the bed. Oh, yes, and if someone was in the shower, the mirror was actually a two-way mirror, so if the room was dark while the light was on as you took a shower, you were giving the room a show. I found this to be very offensive.
The Cromwell is a PetStay hotel, which means that they are accommodating for pets. When we checked in we asked where to walk our dog to pee, we were told - curtly – that the information was in the paperwork, which we read. There was no mention of a place to walk a dog. Two days later we stumbled upon a small dog park not 100 yards away. It was tucked between the Flamingo and the Cromwell.
We tried to manage our own luggage, both at check-in and check-out, but were told sternly that they DO NOT "loan out" the luggage carts. They also did not have valet parking or any front door assistance. We were lucky that one bellman was willing to help us after we were parked to bring our luggage to us using one of the forbidden carts, all the while telling me that it was against the union rules to do so. Charming.
We did dine at Giada's happily, but we did not gamble one cent in their casino. Why would we want to stay in this environment?
Lisa Vanderpump - I hope you know what you are purchasing!”
Classy Service
10/10
kathywG4736DG · Family · 2025-10-21
“I wanted to share that my sister and I received the best service from Natalie, a server in the casino, while playing slots on a recent trip. We visited twice during our short visit and Natalie remembered us, our drink choices and was very kind and pleasant. Thank you, Natalie!”
