Hotelaholic

Buffalo · New York

Hotel at the Lafayette Trademark Collection by Wyndham

391 Washington St, Buffalo, New York, 14203

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Convenient Location near Key Attractions

    Located just minutes from Sahlen Field and a short drive or walk to Key Bank Center, our hotel offers the perfect blend of comfort and convenience for your stay in the city.

  • Modern Amenities for Your Comfort

    Enjoy complimentary WiFi, stay active in our on-site fitness center, and unwind in rooms equipped with a flat-screen TV, coffee machine, and more. Select rooms even feature a convenient refrigerator for your added convenience.

  • Dining Options and More

    Indulge in American cuisine at The Lafayette Brewing Company or grab a freshly brewed coffee at Public Espresso café. With a 24-hour reception, our attentive staff is always available to cater to your needs.

Book your stay at our hotel today!

HAPPI HIGHLIGHTS

  • Location

  • Historic charm

At the hotel

Popular amenities

28 listed
  • 24-hour front desk
  • Air conditioning
  • Allergy-free room
  • Barber/beauty shop
  • Cashless payment available
  • Cleaning standards that are effective against Coronavirus
  • Coffee Shop on site
  • Contactless check-in/check-out
  • Facilities for disabled guests
  • Fire extinguishers
View all amenities

Dining & drinks

  • Food delivered to guest room

Rooms & comfort

  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Safety deposit box
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Lift / Elevator

Guest services

  • Invoice provided
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Tour/class on local culture

Services & essentials

  • Free WiFi
  • Key card access
  • Non-smoking throughout
  • WiFi available

Review in focus

471 reviews
5/ 10
Nice location
Shawn · couple · 2026-10-22

The guest experience

8.0out of 10
471 verified reviews

Loved most

  • Location
  • Historic charm

Worth knowing — Poor cleanliness · Aging facilities

How guests scored the stay

  • Location9.3

    The hotel's great and clean location in Downtown Buffalo, within walking distance of restaurants and sights.

  • Service8.8

    Standard service for this hotel tier, some reviews mentioned staff as nice.

  • Food and Beverage8.3

    On-site coffee shop had excellent food but limited hours, showing potential.

  • Overall Experience8.3

    General mixed feelings with both positive aspects and critical issues noted by various guests.

  • Amenities7.8

    Amenities were lacking with no on-site restaurants or parking.

  • Room Quality7.3

    Rooms were described as spacious but some were dated and had issues with comfort, like a soft bed.

  • Value for Money7.3

    Some reviews felt the pricing did not match the quality of amenities and room maintenance.

Live guest feedback

Guest reviews

Mixed experiences

55% of 20 recent stays rated 8+

8.0471 reviews
  • Not the best hotel, won’t visit here again

    5/10

    Shawn · couple · 2026-10-22

    “Nice location”

  • The management doesn't seem to care about the amenities.

    3/10

    Rich · solo traveller · 2026-10-14

    “The shower was good, and the bed comfortable.”

  • Guest review

    7/10

    Selena · solo traveller · 2026-10-07

    “Friendly staff.”

  • Great Hotel

    10/10

    ChuckM67 · Couples · 2026-06-24

    “This was one of the best and most unique hotels we have stayed in. The art deco decor was fascinating and the large room with a sitting area was very comfortable. The mattress and pillows were perfect. We also enjoyed the shower.”

  • Do Not Stay Here

    2/10

    Inspire28281585772 · NONE · 2026-06-08

    “A horrible experience. I would not stay here and there was no value for the amount spent. Between the outdated and damages in the room, noise and the poor staff you will not like the stay”

  • 2 nights in town

    8/10

    sheilamA9910YF · NONE · 2026-03-10

    “You have to understand this is a 100+ year old building with a hotel occupying one floor. The room we had was decorated nicely, was comfortable enough, was clean, but was drafty (so we kept the curtains closed trying to help insulate) and had a lot of old building noises. We were in town to attend a hockey game at Key Bank Center, and this hotel was within easy walking distance there (15 or so minutes) and to restaurants and bars for pre-gaming.”

  • Quick night stay, will return!

    8/10

    Traveling_Grover · Couples · 2026-02-02

    “Hotel is in a good location, not too far of a walk to Key Bank Centre. Love the history of the building.. feels like you're stepping back in time when you walk in. Looks like there used to be a bar or lounge at one time, would be nice to have that back again as there's nothing really around the hotel itself. Room was on the smaller side, but for a quick night away you don't need much more. Room was clean although needs a bit of TLC. The hairdryer no longer hung on the wall in the bathroom, and there seemed to be a picture or something missing from the wall in the main room. Front desk personnel were friendly and helpful. Free parking just a quick walk down the street. Would stay again!”

  • Don’t stay here

    2/10

    kristies916 · NONE · 2026-01-02

    “Dark, dingy, dated, run down. Wouldn’t recommend. The Hilton across the street is much nicer. Zero staff presence to even lodge the complaints we had.”

  • Brides beware! Horrible banquet experience

    2/10

    28daniellej · Friends getaway · 2025-12-05

    “We went to the hotel for a banquet. I have NEVER had such a bad experience in my life. For starters, the heat wasn't working in the greenhouse room and it was FREEZING. We all had to wear our coats. They had one tiny space heater on each side of the room as their solution. When talking to the manager about it she was very condescending and rude. Did not seem to care one bit that guests were uncomfortable. She said "the thermostat isn't working. We called and no one came." Then you go out of your way to get MULTIPLE space heaters or you figure something else out. It's 23 degrees outside. It was 56 degrees in that room. To add insult to injury, we never got fed. We were told there would be "appetizers served throughout the night"-first off there wasn't even a crudite table with cheese etc. as one would ecpect when it's just an appetizer event. Ok fine. But literally we didn't not see one person with a serving tray. I asked a waitress at 9:30 when we would be fed because our banquet started at 7 and we never got any food and she said "we've been serving appetizers all night" - well apparently they were only serving them to people on one side of the banquet room. If you were on the far side you were out of luck. So not only were we freezing, but we were also starving. Not to mention they had TWO bartenders for about 300 people. It took almost 40 minutes to get a drink. Additionally - there were out of order signs on the ice machines, hallways were dirty and freezing and the staff was downright rude. Absolutely do not advise anyone to host an event here. It was the worst event I've ever been to and for $120 I'm disgusted at the awful service we received.”

  • Broken and bugs

    2/10

    tinarS3343NM · Family · 2025-11-08

    “Not good!!!! 15 minutes into checking into the room we find the bed infested with bugs. Multiple bugs!!!! Go to front desk to request new room to be told they have one left but it’s a downgrade, but no offer to price change. We take the room because I’m not sleeping with the bugs. New room…… tub is broke, fireplace does not work, tv remote does not work, called front desk to request new batteries to be told they do not have any 😡 so here we sit in a broken room with no tv until Monday because I’ve already paid for the room . Would never recommend and will not return”

  • Guest review

    8/10

    Roseann · 2025-10-12

    “I would have liked the customer service to be better”

  • Guest review

    4/10

    Gabriella · 2025-10-11

    “Couldn’t tell if I was sleeping on the floor or the bed; the mattress was a rock. Dirty floor as well.”

  • Guest review

    8/10

    Mike · 2025-10-08

    “It’s a little tired. The upgraded Jr suite was nice. Staff was less than engaged. The homeless numbers around this area is getting to be uncomfortable.”

  • Guest review

    8/10

    Dale · family · 2025-10-04

    “Downtown Buffalo isn't what she was when the Lafayette Hotel was built. I would not want to arrive or depart this hotel after dark, at least not alone. By daylight it is okay. This is an old hotel but the condition is pretty nice. The staff was very helpful and available. Parking is about a block away in a garage which again is alright by daylight. The bed was comfortable and the water was plentiful and hot in the shower. The experience here is a nice mix of stately old Hotel Grandeur with mostly updated furnishings.”

  • Guest review

    10/10

    susan · partner · 2025-10-02

    “Loved the room. The bed was comfortable. Loved the fireplace.”

  • Excellent hospitality

    10/10

    O1940AFwilsona · Business · 2025-09-27

    “Best staff at the reception area:- Purity Timothy Antony These staff offer excellent customer services to clients. During my stay each one-off them was always going out of their way to guide me and even guided me on how to get uber services for local movement.”

  • Not recommended..

    4/10

    brent · 2025-09-25

    “When i checked in, a couple was in my room sleeping. The front desk didn't have an explanation. They moved me but I wanted to leave. The hallway carpets are dirty, the elevator was dirty. This isn't 3.5. It's 2.5 at best.”

  • Guest review

    10/10

    Beatriz · partner · 2025-09-22

    “The hotel is in a great, clean area in Downtown Buffalo. Walking distance from restaurants and sightseeing. The hotel is gorgeous! Room are decent. ”

  • Guest review

    10/10

    Marc · family · 2025-09-20

    “Very nice historic hotel. Lots of charm and spacious rooms! ”

  • Guest review

    8/10

    Melissa · 2025-09-18

    “.”

View all guest reviews

Hotel info and reviews come from third-party sources.