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New York · New York

The London, a Luxury Collection Hotel, New York City

151 W 54th St, New York, New York, 10019

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Wellness & relaxation

    Spacious luxury NYC hotel suites with spectacular views. Impeccably-designed with herringbone wood floors, hand-tufted rugs and Carrera marble bathrooms. Hotel rooms in Midtown Manhattan, New York with separate living spaces, bath tubs and curated art. Our generous hotel room and suites sizes are among the largest in Midtown Manhattan, New York.

Sophisticated comforts include an in-room espresso machine, bathrobes and slippers.

HAPPI HIGHLIGHTS

  • Excellent central location

  • Spacious rooms

  • Great views (high floors)

At the hotel

Popular amenities

60 listed
  • 24-hour front desk
  • 24-hour security
  • Air conditioning
  • Allergy-free room
  • ATM/cash machine on site
  • Bar
  • Breakfast available (surcharge)
  • Breakfast in the room
  • Business center
  • Cashless payment available
View all amenities

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Fruits
  • Restaurant
  • Sanitized tableware & silverware
  • Wine/champagne

Fitness & outdoors

  • Fitness center

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Soundproof rooms

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Property cleaned by professional cleaning companies
  • Safety deposit box
  • Security alarm
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking garage
  • Private parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed

Services & essentials

  • Daily housekeeping
  • Family rooms
  • Free WiFi
  • Happy hour
  • Key card access
  • Live music/performance
  • Non-smoking throughout
  • Room service

Review in focus

881 reviews
4/ 10
Good location!
Paul · couple · 2026-10-22

The guest experience

8.1out of 10
881 verified reviews

Loved most

  • Excellent central location
  • Spacious rooms
  • Great views (high floors)
  • Comfortable beds
  • Attentive/polite staff (in many cases)
  • Simplified check-in/out

Worth knowing — Housekeeping/cleanliness failures (dirty mug, blood stains, missed cleaning) · Breakfast format dissatisfaction (prefers buffet) · Fake fire alarm and temporary elevator outage · Noisy air conditioning unit (in at least one room) · Squeaky/low-standard sofa bed for children · Poor follow-up from management on reported issues

How guests scored the stay

  • Location10.0

    Consistently praised: central Manhattan location, close to 5th Ave, Times Square, Central Park, Broadway and major sights; repeatedly described as a primary strength.

  • Room Quality10.0

    Rooms often called spacious, bright with great views and comfortable beds; minor issues noted (squeaky sofa bed for children, one noisy AC unit) but overall room quality is excellent.

  • Amenities9.0

    Amenities generally functional (fitness room available though unused by some); isolated operational problems reported (fake fire alarm and temporary elevator outage to upper floors) and some noisy AC units, but overall amenities are strong.

  • Service8.2

    Staff described as polite and attentive in several reviews and check-in/out noted as simplified; however there were service lapses (slow follow-up from management on complaints) which lower the score slightly.

  • Value for Money8.1

    Standard quality for this hotel tier.

  • Overall Experience8.0

    Generally positive stays with excellent location and rooms, but significant negative incidents around cleanliness and some service follow-through reduce the overall experience for some guests.

Live guest feedback

Guest reviews

Mixed experiences

63% of 8 recent stays rated 8+

8.1881 reviews
  • A 5stars hotel which deserve 4…

    4/10

    Paul · couple · 2026-10-22

    “Good location!”

  • Desilusión

    2/10

    Juan · family with children · 2026-10-20

    “Ubicación”

  • V Enjoyable

    9/10

    Noura · couple · 2026-10-14

    “Friendly staff Responsive to needs”

  • Great stay and location

    10/10

    Ahmed · couple · 2026-10-11

    “Everything”

  • Confirmed late arrival, room not ready at 1 am, then told to pay double or leave

    2/10

    Cristobal · family with children · 2026-10-08

    “Location on 54th is excellent for Central Park and the theatre district.”

  • Muy buen hotel. Lo recomiendo!

    9/10

    CARINA · family with children · 2026-09-07

    “Habitación y baño amplios, limpios, bien amueblados”

  • Guest review

    8/10

    Eti · family with children · 2026-08-31

    “Location”

  • Great place to stay!

    10/10

    Jenna · family with children · 2026-08-26

    “Spacious rooms. Close to everything, but not where it's too loud and busy. Highly recommend!”

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Hotel info and reviews come from third-party sources.