Hotelaholic

Asheville · North Carolina

Kimpton Hotel Arras by IHG

7 Patton Avenue, Asheville, North Carolina, 28801

9.4 Wonderful784 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    Kimpton - Hotel Arras, an IHG Hotel in Asheville offers 4-star accommodation with modern amenities and stunning city views. Each room is elegantly furnished with a flat-screen TV, safety deposit box, and a private bathroom stocked with complimentary toiletries.

  • Convenient Facilities

    Guests can stay active at the fitness centre, explore the city with free bikes, or unwind in the shared lounge. The hotel also features a terrace where visitors can relax and enjoy the vibrant surroundings. Free WiFi and a 24-hour front desk ensure a seamless stay.

  • Prime Location

    Perfect for travelers, the hotel is close to popular attractions like Biltmore Estate and Harrah's Cherokee Center. Whether it's business or leisure, Kimpton - Hotel Arras provides a comfortable and convenient stay in Asheville.

Book now for an unforgettable experience at Kimpton - Hotel Arras, an IHG Hotel!

HAPPI HIGHLIGHTS

  • Excellent location

  • Friendly staff

At the hotel

Popular amenities

87 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • Bar
  • Bike tours
  • Board games/puzzles
  • Breakfast in the room
  • Breakfast takeaway containers
View all amenities

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Vending machine - snacks
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Golf course
  • Outdoor furniture
  • Terrace

Rooms & comfort

  • CCTV in common areas
  • CCTV outside property
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • First aid kit available
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Concierge service
  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Ironing service
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities
  • Pet basket
  • Pet bowls
  • Pets allowed
  • Private check-in/check-out
  • Tour/class on local culture

Services & essentials

  • Cashless payment available
  • Daily housekeeping
  • Electric vehicle charging station
  • Evening entertainment
  • Face masks for guests available
  • Family rooms
  • Free WiFi
  • Grocery deliveries
  • Higher level toilet
  • Key access
  • Key card access
  • Live music/performance
  • Mobile app for room service
  • Non-smoking throughout
  • Pub crawls
  • Room service
  • Stand-up comedy
  • Temporary art galleries
  • Toilet with grab rails
  • Vending machine - drinks
  • Visual aids: Braille
  • WiFi available

Review in focus

784 reviews
10/ 10
Perfect
Colleen · family with children · 2026-10-12

The guest experience

9.4out of 10
784 verified reviews

Loved most

  • Excellent location
  • Friendly staff

Worth knowing — Noise issues · Parking charges

How guests scored the stay

  • Service10.0

    Staff were consistently described as friendly and helpful, with particular mentions of personalized attention.

  • Location10.0

    Excellent location within walking distance of attractions, highly praised in multiple reviews.

  • Amenities9.7

    High marks for amenities such as restaurants and thoughtful details, though a couple of guests missed in-room coffee.

  • Overall Experience9.7

    Generally exceeded guest expectations, with many expressing desires to return.

  • Room Quality9.2

    Rooms described as clean, well-appointed, and comfortable, though some noted issues with AC.

  • Food and Beverage9.2

    Positive feedback on restaurant offerings and service, although not a major focus in the reviews.

  • Cleanliness8.7

    Generally clean but some reviews mentioned issues with noise and street presence that impacted perceived cleanliness.

  • Value for Money8.7

    Some reviews suggested the price may not fully align with offerings, particularly regarding parking charges.

Live guest feedback

Guest reviews

Mixed experiences

90% of 10 recent stays rated 8+

9.4784 reviews

  • Very pleasant, staff was especially great. Very polite and helpful.

    10/10

    Colleen · family with children · 2026-10-12

    “Perfect”

  • Bad service, 3 requests for new pillow, car revved all night long making sleep impossible

    3/10

    Duaina · family with children · 2026-09-13

    “Very bad service. Served burned sausage and asked for replacement. New batch delivered after everyone else had finished eating - at least 10 -15 minutes after requested.”

  • Will return!

    10/10

    Leyla · couple · 2026-09-03

    “Centrally located to downtown attractions and restaurants. Staff was hospitable and professional.”

  • Guest review

    10/10

    Amy · extended group · 2026-08-31

    “Beautiful facilities, helpful friendly staff, breakfast was great. Comfortable beds.”

  • Most comfortable hotel stay we have had in downtown Asheville

    9/10

    Sharon · solo traveller · 2026-08-20

    “Location, friendly & helpful staff, comfortable bed and bath.”

  • Sehr schön

    9/10

    Katharina · family with children · 2026-08-20

    “Super Lage, tolles Design”

  • Guest review

    9/10

    Arie&Atara · solo traveller · 2026-08-17

    “הדבר היחיד שקצת הפריע לנו זאת האי בהירות לגבי ארוחת הבוקר. חשבתי שההזמנה כוללת זאת אך מסתבר שאתה מזוכה סכום מסוים ומשלם על ההפרש פרט לכך המלון מחובד וטוב מאוד”

  • Great place!

    10/10

    Mary · extended group · 2026-08-09

    “Perfect location, wonderful staff, clean, quiet”

  • So comfortable, cozy vibe

    10/10

    233bethf · Friends getaway · 2026-07-27

    “Stayed here (July 24-26) for a birthday celebration and I just love this hotel! It was my first time staying at a Kimpton. It had a cozy vibe that felt boutique-y. The whole hotel seems to have just what you need and not a bunch of stuff you don't. For example, they don't have coffee makers in the room. Great! I don't use them anyway because it usually tastes yucky and how do you know it's clean. Instead, they offer free coffee in the lobby every morning til 11 am. They also have a free happy hour in the lobby in the evenings. The room had a ton of hangers and closet/storage space. On weekends, breakfast is served until NOON! Fabulous! Check out on Sunday was NOON! Love that! They have reverse osmosis water stations on every floor instead of giving you bottled water. The breakfast was from a menu, not a buffet, so my husband and I could share an order instead of paying for 2 buffets with a lot of food we wouldn't eat. I don't mind buffets but this was a nice change that I found I really liked. The staff were engaging and accommodating. The rooms were very comfortable and clean. The bathroom lights have dimmers, making the middle-of-the-night bathroom run(s) better without having to turn on a bright light. There was a mini fridge but it was a good-sized one with a glass front (I don't know why but just seems nicer). The bed was very comfortable and I slept better than I usually sleep in a hotel. They simply have done a great job of knowing the nice, smaller -- sometimes subtle -- touches that really make your stay better and more comfortable. I'm a fan!! It checked all the boxes for me and I will consider Kimpton hotels from now on when we travel.”

  • Guest review

    9/10

    Janet · family with children · 2026-07-18

    “Outstanding location in the center of downtown. Short walk to shops and excellent restaurants. Friendly staff. Restaurant voucher instead of free breakfast is a great idea. The social hour was fun and much appreciated”

View all guest reviews

Hotel info and reviews come from third-party sources.