The Restoration Hotel Collection brings together two independent boutique hotels in Charleston, South Carolina and Asheville, North Carolina.
In Charleston, residential-style suites with full kitchens and living areas sit on historic King Street; in Asheville, an all-suite boutique hotel on Patton Avenue offers rooftop mountain views in the heart of downtown.
Worth knowing — Street noise and thin walls · Limited hooks/closet hanging space in rooms · Problematic TV remote and awkward vanity outlet placement · Coffee service and breakfast presentation inconsistent · Local safety concerns (homeless/needles) reported by one guest · Rooftop bar closed/inconsistent availability
How guests scored the stay
Service10.0
Highly praised throughout the reviews—front desk (Zack), valet staff and concierge (Kaitlyn) singled out for excellent service.
Cleanliness9.9
No explicit cleanliness complaints; rooms and common areas are described as tasteful and well maintained.
Overall Experience9.7
Overall very positive with multiple rave reviews calling it one of the best hotels stayed in; a few notable negatives (noise, local safety concerns, some room/service inconsistencies) tempered otherwise excellent impressions.
Value for Money9.4
Standard quality for this hotel tier
Amenities9.3
Good in-room amenities (clothing steamer, slippers, bathrobe) and attractive common areas including a rooftop bar; some amenities (espresso/coffee options, rooftop availability) were inconsistent.
Location9.2
Central and convenient to shops, restaurants and cultural activities, but street noise and some local safety/homelessness concerns were noted.
Room Quality8.9
Rooms are tastefully designed with very comfortable beds and useful amenities (steamer, vanity, full-length mirror), but issues include thin walls/noise, limited hooks/closet hanging space, occasional poor water pressure and a problematic TV remote.
Food and Beverage8.8
Mixed feedback: thoughtful touches like a breakfast basket were noted but presentation and consistency disappointed some guests (paper-bag breakfast, slow/awkward coffee service); rooftop bar closures also impacted F&B experience.
Live guest feedback
Guest reviews
Mixed experiences
83% of 18 recent stays rated 8+
9.4470 reviews
Marvelous
10/10
Farhan · solo traveller · 2026-10-14
“Everything”
Best hotel we have stayed in America
10/10
David · couple · 2026-08-21
“Great hotel lovely location and great staff”
beautiful hotel with some room for improvement
7/10
Ruth · couple · 2026-07-20
“The location is good in terms of centrality to shops, restaurants and cultural activities.The room was tastefully designed as is the commons area of the lobby / lounge and restaurant. The floor plan and furnishings are well organized. I love the fact that a clothing steamer is in the room (best way to de-wrinkle clothing). The slippers and bathrobe are also appreciated. On the first morning (but not thereafter) a basket of fruit , cheese and pastry is left outside the door. Nice touch! The vanity desk is very useful and attractive, and the "ring" lighting is quite flattering. There is also a full size mirror which is very useful, and a decent about of space for clothes and luggage. The bed and the pillows are very comfortable and feel cloud-like. The shower has decent water pressure and the bathroom is well equipped (except for the poor amount of hooks). The valet parking set up is very convenient and the valet staff as well as the front desk staff are excellent. I also had an excellent experience with the concierge (Kaitlyn) whose assistance more than made up for any glitches of the overall hotel experience.”
Thank you, Zack!
10/10
seanmW194LX · Family · 2026-07-08
“Wonderful hotel. ZACK is the man! Great front desk experience.”
Fabulous!
10/10
Proseco · Couples · 2026-07-07
“This hotel had everything….rooftop bar, friendly service, beautiful room! Would return in a heartbeat and have already recommended to family and friends. Spot on central location.”
Needles, homeless, crime
2/10
Flounder04 · Family · 2026-07-01
“Do not come to Asheville. I would encourage any family to go elsewhere.”
Birthday celebration
6/10
Guide741252 · Couples · 2026-07-01
“Not what I expected! Super noisy ! Big enough room but not even having a decent space to hang clothes. No place to hang wet towels. Lousy water pressure. Breakfast Basket was in paper bag and the biggest disappointment. Roof top bar was closed!!!!”
Solo Getaway
8/10
abenithomas · NONE · 2026-06-25
“Asheville itself is the perfect solo travel destination — walkable, full of character, and has an energy that makes you feel completely at ease on your own. Already counting down to my next visit.”
Room with a view
8/10
alysiabb · NONE · 2026-06-16
“Excellent stay…. Only issues were noise from street and no room safe
Great staff and ambiance….need one more character to add to review!”
Amazing
10/10
D6912JTscott · Business · 2026-06-04
“The Restoration Asheville is very well appointed.
The service was exceptional, excellent staff…especially Anna.
Location, Location, Location”
Nice clean refuge in central location
10/10
SusanneBellevue · Couples · 2026-05-23
“Nice rebuild of old bank location. Art deco revival, large room. Self parking for $12/day in clean sage feeling public garage very close to back entrance of hotel. Very pleasant service and welcome. Had simple very good dinner at the bar. A little breakfast with truly fresh fruit comes in a little picnic paper bag outside your room door.
Wholefoods with charging in parking lot just a few minutes away”
Excellent
10/10
jacquiedash · NONE · 2026-05-18
“Incredible from start to finish. It’s the kind of hotel where you don’t even feel the need to lift the sheets to check for bed bugs. While most hotels hide the filtered water and make you buy a 10 cent bottle of deer park for $15, they offered complimentary filtered still and sparkling water throughout our stay, a stocked minibar with free non-alc bevys.
Each morning, they left a beautiful breakfast basket at our door filled with fresh food and fruit. The valet service was reasonably priced, and the staff were genuinely wonderful. We were able to bring our dog for a small fee, and they even spoiled him with treats every day.
The suite was spotless, spacious, and featured an incredibly comfortable bed. The lobby coffee was excellent, and the kids loved the arcade night where games were free to play. They also accommodated our very late check-in with kindness and professionalism.
10/10 — I would absolutely love to come back.”
Beautiful atmosphere with great luxuries that fall flat at points.
10/10
laurasmith04 · Business · 2026-05-17
“This is a beautiful hotel with fantastic attention to detail in design and significant offerings for leisure within the hotel. The food and drinks at the restaurant and bars were excellent. The breakfast basket is a quant idea but came late in the morning and was weak. The coffee in the room was fantastic but no complementary coffee in the lobby despite there being a clearly designated location for it. The coffee shop seemed to have a great offerings but seemed to have some management issues. The arcade was delightful and such unique and well-done feature. We would have loved to utilize the rooftop terrace and bar - one of the reasons we chose this hotel for our trip - but it was restricted for a wedding both days. The rooms was gorgeous and well-appointed, though the mattresses were quite firm. The fact that the Watchmen restaurant space was kept open for guests to utilize as a work or reading space during the day was lovely. All in all, we will definitely try this hotel again, they just need to make mornings run more smoothly and match the level of attention given to other areas. ”
Good for a couple of overnight stays - ticks the important boxes
8/10
mwD3475UC · Couples · 2026-05-16
“We spent 2 nights - a premier king suite - it was a lovely room. Modern; well equipped; kept spotlessly clean.
The staff were very nice and helpful - particularly the valet team - spot on with their service.
Unfortunately we didn’t gel with the vibes of this hotel - it was purportedly converted from commercial premises (a bank I believe) which meant it was not built with hotel use in mind - absence of inviting custom-built reception and guest relaxation areas.
There was no cosy feel to the seating areas so the afternoon wine and snacks service (included in the day rate) was almost a grab-and-consume affair. Rather than serving from the bar area - the service was ad-hoc arrangement from the cafe counter behind the lifts.
Similarly the included breakfast was simple cold fare - bagged and dropped unannounced at the suite door at 08:00hrs. Even the prior agreed request for an early pick-up from reception at 07:30hrs was unfulfilled.
I believe that not including both the afternoon wine and morning breakfast bag - with a commensurate rate reduction - would make better value proposition).
Finishing this review on an upside, the hotel is easy to access from the main highway - and easily walkable to some very good restaurants.”
Asheville luxury
10/10
JoyH837 · NONE · 2026-04-29
“Beautiful property with luxury amenities provided by outstanding staff. What a treat! Our room had a balcony overlooking the park. Breakfast baskets delivered both days were excellent. In room coffee maker and beverage/snack choices excellent. Bathroom and shower plus luxury robes. We really enjoyed relaxing Saturday morning!”
Fantastic accommodations and dedicated staff
10/10
giovannaq85 · NONE · 2026-04-28
“This is our go-to hotel when in Asheville. This was a very hard trip, we were spending time with our Uncle who was in hospice care. We didn't know how long we would be in town. The staff was so caring, comforting and accommodating! We had to change rooms because our double room was booked for a wedding. They took GREAT care of us! Zack, Leighla, and Julia were front desk ANGELS, and Rick and Matt were always there with a caring word and open door when taking care of the multiple times we needed the car in and out! We really felt taken care of during our time of need, and we will be forever thankful! Will be back to enjoy Asheville, and The Restoration is our forever stay!”
Amazing hotel all around.
10/10
V1200XKhs · NONE · 2026-04-20
“The Restoration Asheville delivered an amazing experience across the board. The room and bathroom as beautiful, spacious, and well designed as well as immaculate. The front desk and concierge staff were wonderful and always had good recommendations. The hotel offers transport in a comfortable Jeep to anywhere nearby, which makes short trips to a restaurant or galleries very convenient and easy. The complimentary breakfast baskets each morning always offered a nice treat (even though we went out to breakfast every morning to try different parts of Asheville's food scene). The Rise coffee downstairs was the best we had in Nashville. The location is also very convenient to nearly everything downtown. ”
Great location in downtown Asheville
10/10
trishbP8389KD · NONE · 2026-04-19
“Stayed for a couple of nights for spring break. Room was on the 4th floor and while there was no road noise, our neighbors didn't take note of the posted "quiet hours" plus the walls must be very thin, so we busted out a travel-size white noise sound machine for the second half of our stay (highly recommend) to get some decent sleep. Valet service was excellent, worth the additional $30/day but the hotel's location makes it very easy to access many shops and restaurants on foot. Area felt safe despite some potheads and some pan-handling, overall the area has a mellow vibe ;) Complimentary breakfast baskets were a nice daily treat, supplemented by a quick coffee run to the lobby coffee shop. Complimentary water bottles were handy too - hotel rooms tend to run dry. Daily complimentary happy hour was a nice touch too - allowing for a nice break in the day to make evening plans. Rooms were comfortable, clean and well appointed. Only negative (and kind of being a stickler here) was that housekeeping seemed a bit hasty - didn't replenish/clean the in-room coffee maker after our first morning, and the left dust cloths in our room on 2 days. Would definitely stay here again & recommend to others. ”
