AC Hotel by Marriott Charlotte SouthPark offers a sleek and contemporary design, providing guests with a stylish and comfortable stay. Situated just 700 meters from SouthPark Mall, guests can easily indulge in shopping and dining experiences.
Top-Notch Amenities
Enjoy a range of amenities at this 4-star hotel, including a fitness centre to stay active during your stay. The air-conditioned rooms feature free WiFi and private bathrooms, ensuring a relaxing and convenient visit.
Nearby Attractions
Explore popular attractions such as the Mint Museum of Art and Freedom Park located within a short distance from the hotel.
With the Spectrum Center and Charlotte Douglas International Airport also in close proximity, AC Hotel by Marriott Charlotte SouthPark is the perfect choice for both leisure and business travelers.
✦HAPPI HIGHLIGHTS
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Clean and well-maintained
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Friendly and accommodating staff
At the hotel
Popular amenities
41 listed
24-hour front desk
Air conditioning
Bar
Business center
Cashless payment available
Cleaning standards that are effective against Coronavirus
Contactless check-in/check-out
Daily housekeeping
Electric vehicle charging station
Face masks for guests available
View all amenities
Dining & drinks
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Fitness & outdoors
Fitness center
Outdoor fireplace
Outdoor furniture
Terrace
Rooms & comfort
Heating
Non-smoking rooms
Safety & cleanliness
Fire extinguishers
First aid kit available
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Safety deposit box
Screens / Barriers between staff and guests for safety
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Free Parking
Lift / Elevator
Parking
Parking garage
Guest services
Laundry washed per local authority guidelines
Meeting/banquet facilities
Pets allowed
Services & essentials
Free WiFi
Minimarket on site
Non-smoking throughout
WiFi available
Review in focus
441 reviews
10/ 10
The property was clean, staff were friendly and helpful, location was excellent close to the mall and restaurant.
Tracy · extended group · 2026-08-29
The guest experience
9.3out of 10 441 verified reviews
Loved most
Clean and well-maintained
Friendly and accommodating staff
Worth knowing — Noise from the elevator · Issues with room assignment
How guests scored the stay
Service9.8
Multiple mentions of friendly staff, particularly Ms. Nikki and Abby, indicating exceptional service.
Cleanliness9.3
Many reviews indicated that the hotel was very clean and well-maintained.
Location9.3
Reviews highlighted easy access to shops, restaurants, and key attractions.
Room Quality9.3
Rooms were consistently described as clean, comfortable, and spacious.
Amenities9.3
Positive mentions of the rooftop bar and gym, indicating good offerings.
Food and Beverage9.3
Breakfast buffet was described as beautiful and delicious.
Overall Experience9.3
Reviewers expressed high satisfaction and willingness to return, suggesting a positive overall experience.
Value for Money8.8
Standard quality for this hotel tier; generally perceived as a good value.
Live guest feedback
Guest reviews
Mixed experiences
58% of 12 recent stays rated 8+
9.3441 reviews
10 out of 10 would recommend!!!
10/10
Tracy · extended group · 2026-08-29
“The property was clean, staff were friendly and helpful, location was excellent close to the mall and restaurant.”
Guest review
10/10
sarah · solo traveller · 2026-08-06
“Great location and very quiet”
Guest review
7/10
Tyrone · couple · 2026-08-06
“It was clean nice bathroom, bed was comfortable”
Ok hotel but don’t expect free coffee in the lobby!
6/10
tomaO7649WH · Solo travel · 2026-08-05
“AC Marriott used to be a lot better. They are clearly cutting corners and cutting costs. For a higher level hotel, a lot of the amenities have been either removed or they are now charging for.
One simple example…..if you want coffee in the lobby, you have to pay for a Nespresso pod or buy the paid breakfast.”
Perfect and professional customer satisfaction all the way around
10/10
G6804ATelsas · Family · 2026-07-16
“Was recently in the AC hotel from 7/6-11.
It was perfect....Cleanliness of room, room service, front desk......
The breakfast was fantastic....and Fabiana was an utter delight. She was professional, extremely personable, incredibly attentive to our dining needs or questions.....for us and all other guests in the breakfast area...Very pleasant to speak with....She is definitely a keeper foro the Marriott. Look forward to sharing our experiences with her...when we return to another stay.”
Excellent experience
10/10
Maps60622538093 · Couples · 2026-06-14
“Nice atmosphere, easy friendly check-in room was very clean and comfortable. Loved the roof top bar.”
Awful
2/10
jordiy · Business · 2026-06-10
“My experience at AC SouthPark can only be described as a complete disaster.
As a long-standing Marriott customer, and specifically a regular AC Hotels guest for many years around the world, my stay at this property has made me seriously reconsider whether I should continue using Marriott’s services. I can say with certainty that I will not be returning to AC SouthPark.
My extremely poor experience began at check-in, which was flat and unwelcoming. The staff member who assisted me was not friendly at all and seemed completely uninterested. On top of that, I was asked a question that honestly left me stunned: “Would you like housekeeping to clean your room tomorrow morning?” My answer was obviously yes. What kind of question is that? Why would I not want my room serviced, especially when paying a rate of €350 per night?
Once I settled into my room on the seventh floor, the experience became even worse. The room opposite mine was occupied by a group of young people partying until very late at night. The rooms are poorly designed, with a horrible extraction/ventilation noise that cannot be switched off. That ventilation system seems to connect with other rooms, which amplifies the noise. As a result, I was unable to sleep until the party finally ended.
However, that was not even the main issue. The following day, after a long and exhausting day of work, I returned to the hotel at around 10:00 p.m. only to find that my room had not been cleaned. The towels had not been changed, and no one had even bothered to tidy or service the room. Naturally, I called reception, and their response was that housekeeping was no longer available at that time. This is disgraceful. At €350 per night, they did not even have the decency to change my towels or clean my room.
Unfortunately, the problems did not end there. The next morning, I went down for breakfast, which was included in my room rate. To my surprise, not only was the buffet extremely poor, with very limited products and very low-quality food, but when I finished, I was presented with a $23 bill to sign and to add a tip. No one had served me; it was a small, deplorable buffet. I assumed the signature was simply for internal breakfast control, and that I would not be charged because breakfast was included in my rate.
When I went to check out, I asked for the invoice so I could review it. Conveniently—or perhaps not—the system was not working, and I was told the invoice would be sent to me later by email. Two hours later, I received the hotel invoice, and it included a breakfast charge despite breakfast being included in my booking.
I have now spent five days trying to dispute this charge by email, through the Marriott form, and by other means, but I have received no response whatsoever. They have effectively charged me fraudulently for breakfast, completing what has been an entirely shameful experience with a hotel chain that, until now, had been my first choice for my monthly business trips.
They have managed to make a Marriott Platinum member stop using their hotels. A disgraceful hotel and disgraceful service.”
Disappointing
2/10
dorip601 · Family · 2026-06-07
“Currently staying in the hotel. Three hours prior to check in the charged our three night stay. Upon check in they failed to advise us that the rooms were not cleaned daily, so when we walked into our room after being out the first full day we walked into full trash cans, dirty towels still on the floor. We had to call downstairs for clean towels and then wait. The front desk was not very pleasant or understanding. Also, paint coming off shower floors and the floor in the room was filthy dirty. The bottom of my feet were black after my nightly shower just walking from the bathroom to the bed. Just gross. Coffee maker in room, with no supplies (creamer or sugars). Very disappointing and would not recommend staying here, I know I never would!!!”
The charged me and I moved the date, after they said this was fine. And actually recommended I move the date. Thanks!
2/10
jeremycK2091JN · Family · 2026-06-06
“Was ripped off by the Marriott.
Big fan of Marriott, just not this location. Thanks.”
Rave review for Staff Member
10/10
tommysI9064MH · Friends getaway · 2026-05-17
“Love the area and staff. Dwight in particular was fantastic. Genuinely kind and helpful. Everytime he came to assist he was pleasant and offered to do things without asking. He's a keeper!
We love this hotel...except for the newly implemented paying for parking.”
Amazing!
10/10
kendrag287 · Friends getaway · 2026-05-17
“Dwight was the best and his smile brightened our stay! Truly made me and my friends time at the AC amazing!”
Comfortable Stay
8/10
KShawnT · Solo travel · 2026-05-15
“Lovely stay for a wedding weekend. Friendly staff, clean hotel, nice breakfast. Made the weekend even nicer.”
