Experience the ultimate comfort at Omni Charlotte Hotel in the heart of Charlotte’s financial district. The hotel offers a signature touch of genuine North Carolina hospitality, ensuring a memorable stay for every guest.
Convenient Location
Situated just 2.5 blocks from the Charlotte Convention Center, our hotel provides easy access to the city’s cultural and entertainment highlights. Whether you're in town for business or leisure, you'll find yourself in the midst of all the action.
Diverse Dining Options
Indulge in a culinary journey without even leaving the hotel. From quesadillas to cocktails, smoothies to Starbucks, and hearty breakfast buffets, Omni Charlotte Hotel caters to all your dining preferences. Satisfy your cravings with the array of dining options available right at your doorstep.
Book your stay at Omni Charlotte Hotel now for an unforgettable experience!
✦HAPPI HIGHLIGHTS
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Cleanliness
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Service
✦
Location
At the hotel
Popular amenities
70 listed
24-hour front desk
24-hour security
Accessible parking
Air conditioning
Allergy-free room
Bar
Barber/beauty shop
Breakfast in the room
Breakfast takeaway containers
Broadcast Live sport events
View all amenities
Pools & wellness
Outdoor pool
Outdoor pool - seasonal
Pool bar
Pool with view
Rooftop pool
Steam room
Swimming pool
Dining & drinks
Food delivered to guest room
Fruits
Kid meals
Restaurant
Sanitized tableware & silverware
Snack bar
Special diet menus - on request
Wine/champagne
Fitness & outdoors
Fitness center
Fitness classes
Fitness facilities
Outdoor furniture
Personal trainer
Sun loungers or beach chairs
Sun terrace
Yoga classes
Rooms & comfort
CCTV outside property
Heating
Non-smoking rooms
Shared lounge/TV area
Safety & cleanliness
Dry cleaning
Fire extinguishers
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Safety deposit box
Smoke alarms
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Parking garage
Private parking
Valet parking
Guest services
Concierge service
Express check-in/check-out
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Pets allowed
Services & essentials
Cashless payment available
Daily housekeeping
Electric vehicle charging station
Family rooms
Key card access
Minimarket on site
Non-smoking throughout
Paid WiFi
Room service
Sun umbrellas
WiFi available
Review in focus
1,601 reviews
10/ 10
Location, pool and the food
Gayner · couple · 2026-10-14
The guest experience
8.7out of 10 1601 verified reviews
Loved most
Cleanliness
Service
Location
Food and Beverage
Worth knowing — Valet issues · Room size and quality
How guests scored the stay
Service9.2
Overall service was highlighted as top tier with friendly and helpful staff.
Location9.2
The location was praised for convenience and access to nearby attractions.
Food and Beverage9.2
Breakfast and food service received high praise during the stay.
Amenities8.7
General amenities were appreciated, though some requests for improvements were noted.
Value for Money8.7
Valet pricing was mentioned as steep, but the overall experience justified the value.
Overall Experience8.7
Despite minor issues, the overall experience was regarded very positively.
Cleanliness8.2
Cleanliness was noted positively, but there were some mentions of issues that affected the score.
Room Quality7.7
The rooms were described as outdated and small, impacting the overall room quality.
Live guest feedback
Guest reviews
Mixed experiences
67% of 15 recent stays rated 8+
8.71601 reviews
Guest review
10/10
Gayner · couple · 2026-10-14
“Location, pool and the food”
Wonderful, friendly staff!
10/10
Freed · couple · 2026-10-10
“Location”
Wonderful hotel
10/10
543belindaj · NONE · 2026-08-11
“The hotel was like a resort for sure. The staff was very helpful and friendly, and I would definitely stay here again. I was actually looking for a reason to go back. The price was not that bad for a nice hotel. The bed was a firm, but it still made for a great night sleep. The rooms were nice and spacious, and we overlooked the pool area and the city. Nice pool area we did go and sit out for a bit and enjoyed the coin bar. The inside bar made a wonderful coffee in the morning. They give you a free beverage coupon upon arrival for a non-alcoholic beverage. They only have valet parking and it's $50 if you order that at the time of booking or $55 when you get there, or $65 for larger vehicles.”
Clean, Comfortable, and good food, but should rethink their price point based on competitors
8/10
rachelsO1280AZ · Family · 2026-08-09
“Driving in, the entrance is not well marked when you're coming up on the hotel on the right side so we passed it the first time. Valet parking is the most expensive compared to the surrounding hotels at $55-$65 overnight. This location does not offer the kids activity bags like others. The hotel itself is lovely and I would have loved to spend more time relaxing in the Trade bar lounge. They have a shelf of games that the kids played while we were there.
We arrived late in the evening and ordered room service due to the time. We ordered the Carolina elotes, crab cakes, pete and peach wings, and the burger. These were wonderful and a reasonable price. The wings were big and juicy, the homemade ranch was one of my favorites, and we loved the sauce for the crab cakes. The kids ordered grilled cheese and Mac & cheese and these were AWFUL. The grilled cheese was bland, cold, and dry, but the Mac and cheese smelled and tasted rancid. I've eaten fancy funky cheeses and the smell was similar to those but the taste was definitely not-- It may have been the worst thing we've ever tasted. It was actually so bad I asked the front desk to take it off our bill which I never do, and if course they were very apologetic and accommodating with that request which I appreciate.
We stayed on the top floor and had Club 14 access. We booked a 2 queen room, it was a decent size for the 4 of us and I really loved the long couch that ran the entire length of the window. The robes are cozy, though our room only had 1. They provide ample toiletries and at first I loved that they were all in larger bottles so you don't have to fiddle with several tiny bottles, however the sage and lavender scent is so AMAZING that now I'm actually a little sad that I can't bring some tiny bottles home with me!! Our only complaint regarding the room is that the bed frames stick out and are a bit sharp, all of us left with little injuries from whacking knees and feet on them.
The views from the rooftop pool deck are beautiful at night. The pool itself is quite small and not the best for young children. Most of our time spent at the pool was before the bar opened which was a shame because the menu looked great, and I wanted to try the tostones.
The views from the 15th floor are nice in the evenings, but next time I would prefer a hotel with higher floors to get a better skyline view. I wish the Club lounge was open later like others. The breakfast had limited options, but the food they had was delicious. The kids wished they had more variety like cereals, bagels, pastries, or pancakes/French toast. The afternoon snack was a build your own trail mix bar. I would have liked to see a little more variety in the snack options. The evening offerings included wine and beer, a cheese plate, banana pudding, and little sandwich bites and spring rolls. This is why I wish they were open later! It was delicious.
Customer service was never an issue here and everyone was very helpful, but Gabby in Club 14 was the highlight of the hotel. She is so charming! She greeted us by name, remembered our trip plans and asked about them each time we returned, really made us feel at home. And she is so incredibly interesting, we enjoyed chatting with her. Gabby is the main influence that took our stay here from good to great.
Overall it was a nice stay. The rooms and the hotel spaces are clean and comfortable, the food (excluding the kids meals) is great and not overpriced like most hotel restaurants. The lounge could offer a better variety and longer hours. Omni's Club rooms were around the same price as the JW Marriott' Concierge rooms, but the JW has more. Omni would need to make some improvements or reconsider their pricing so they're not competing against the JW amenities, in my opinion. I would stay here again but not if I could stay at the JW for nearly the same price.”
Omni outing
10/10
810amitas · Family · 2026-08-04
“Excellent experience.room was good size and clean.
Restaurant food also good”
Not Your Typical Omni
4/10
kmeRaleighNc · Friends getaway · 2026-08-03
“I will start with the pros- The staff was amazing. I needed an early check in during an very busy weekend event in Charlotte and I was accommodated, had to pay a $25 fee but worth it. Location is very central to a lot. Hotel is located within walking distance of the Convention Center. Hotel is embedded within a building with a Starbucks, Walgreens, etc. . Rooftop is AMAZING, hotel gives out free snacks and drinks (Cookies and Lemonade) one evening. Hotel is pet friendly. Room smelled clean upon arrival.
Ok the cons- This is not your typical Omni; it is a little dated! 15th floor had a flood from the rain. I had to hold the handle of my toilet for it to flush. Carpet in my room had stains. My room also had a strong musty smell after a hard rain. Shower floors need updated; tile and grout show its age. I expected more from the Omni brand and for the amount of money spent.”
The staff was so amazing.
10/10
stefanllewis2010 · Business · 2026-07-31
“The staff was so amazing. Every single person I encountered went above and beyond to make sure I felt valued and accommodated. Genuinely, next time I'm in Charlotte, I'll be making sure I stay here again. Thanks for everything!”
BEST EXPERIENCE!
10/10
mandywL2982BJ · Friends getaway · 2026-07-19
“10/10!! from the moment we walked in from the moment we left - everything was perfect. every employee we encountered was nothing but nice and sweet. everyone was just there to help and make sure we had a good time! Clarissa at the front desk was more than sweet - welcomed my arrival and had our room ready. Shout out to the best bartenders - Clint! There was a long haired girl at the pool bar who we loved but i forget her name!! Both bartenders went out of their way to make sure the drinks and food were always flowing! Shout out to the manager Taylor too who always was seen running around and popped by us a few times to makes sure everything was great! would 100 percent be back!!! the location is perfect - everything is within walking distance and our room was clean!”
Wedding Anniversary Celebration
6/10
tammybN5498CZ · NONE · 2026-07-14
“Great location to all local restaurants and events! Atmosphere was also good. King room bedding was horrible felt like we were sleeping on an air mattress…”
Spent more than I planned
4/10
bryanfC226NP · NONE · 2026-07-14
“So let me start by saying it is totally possible I didnt do enough research which is on me! Next time I am in Charlotte I will put a lot more time into where I stay. For anyone like me who has never stayed in Charlotte before the were a few things that I was not prepared for. 1. There are a lot of extra taxes on the room. City state and even county! My room that was 189 a night was actually closer to 220. Again this is something I could have look more into before going. However what really drove the rate up was having to pay for parking where I stayed. I have been at many hotels in cities all across America and didnt have to pay to park at the hotel. I ended up paying an additional 120 dollars on just parking! Bringing my total to over 250 a night! When I asked thr front desk about parking info I was told its just "a city thing" and they couldnt answer any questions about the actual rules of the parking because it is all third party! So just be careful first time visitors. As my trip was about 30 percent more than I thought it would be. The hotel itself was fine enough, no issues with the room or staff just wish I had more knowledge presented at the time of booking. Which is my fault for not doing more thorough research. Anyway just wanted to give a heads up to any potential guests, budget a bit more than you plan!”
Mr Long's (general manager) bait and switch practices
2/10
brianhQ5741FD · NONE · 2026-07-13
“My wife Tracey and I traveled to Charlotte to take in the AC DC concert held on July 11, 2026. We had a confirmed reservation (40065464251) at the Omni Charlotte Hotel, where we have been Select Guest member well over 10 years. Without any email notification, and at the direction of Mr Long (General Manager) our reservation was cancelled. We were later advised that the hotel was over sold by +15. (Yet we have a confirmed reservation). The day of the concert we are scrambling to obtain a room. Anxiety level is through the roof. We went back to the Omni site after exhausting other efforts, only to find there was indeed rooms available, but now at the price of $959.00 + taxes. With no choice, we booked late Saturday afternoon. We now wait how the upper management of the Omni Hotel System to address this matter, return us to our original rate and anything else they see fit to improve upon the bad actions of 1 individual who negatively reflects on the good tradition we have had with Omni Hotels through the country.”
Breakfast was great!
10/10
I3604RTbrentc · Couples · 2026-07-08
“The breakfast was among the best I've ever had from a hotel. And our server Catori, was great. She was very attentive to our needs and knowledgeable about the menu. My wife took all of her recommendations and was very pleased. We spent $55 and neither of us could finish our meals. It was great!”
Excellent Customer Service Turned It Around ⭐⭐⭐⭐⭐
10/10
Companion24091296532 · Solo travel · 2026-07-04
“Even though I ran into a small issue after checking in and getting to my original room, the staff turned the experience around immediately. One call to the front desk was all it took, and I was upgraded to a beautiful suite. When the manager came on shift, she personally called to apologize and check that everything had been resolved. That level of professionalism and genuine care really stood out. Excellent customer service can completely change an experience, and that's exactly what happened here. I truly appreciated how quickly and thoughtfully they handled everything, and I will absolutely book here again.”
Security Breach
2/10
nikkiwL7039VJ · NONE · 2026-07-04
“Worst experience ever. They allowed an unauthorized person into my room. A severe security breach happened. My life was put in jeopardy by the staff neglecting proper protocol. I will never stay here again!!!”
Excellent hotel in Charlotte, NC
10/10
Mulzer7 · NONE · 2026-07-04
“First time staying at an Omni hotel & won’t be our last! Hotel staff were all pleasant, hotel was very clean & the location couldn’t be beat for activities and restaurants/bars. Attached to hotel is a Starbucks, Walgreens & other places to grab food. Housekeeping was wonderful. We were so pleased with our stay.”
