Hotelaholic

Charlotte · North Carolina

Renaissance Charlotte SouthPark Hotel

5501 Carnegie Blvd, Charlotte, North Carolina, 28209

8.8 Excellent567 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

Luxurious Boutique-Style Hotel

  • Modern Amenities

    Enjoy flat screen TVs, iPod docking stations, and in-room coffee makers. Stay productive with a work desk and safe.

  • Dining Experience

    Indulge in American cuisine at Flagstones restaurant or unwind at the Lobby Bar for a casual evening.

  • Fitness and Relaxation

    Take a dip in the pool, stay active at the fitness centre, or explore nearby dining and shopping options at SouthPark Mall.

Experience comfort and convenience at Renaissance Charlotte SouthPark Hotel. Book now for an unforgettable stay!

HAPPI HIGHLIGHTS

  • Outstanding service

  • Clean and comfortable rooms

  • Great food quality

At the hotel

Popular amenities

58 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • ATM/cash machine on site
  • Bar
  • Business center
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
  • Dry cleaning
View all amenities

Pools & wellness

  • Heated pool
  • Indoor pool
  • Swimming pool

Dining & drinks

  • Food delivered to guest room
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Outdoor fireplace
  • Outdoor furniture
  • Sun loungers or beach chairs

Rooms & comfort

  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Fire extinguishers
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Express check-in/check-out
  • Fax/photocopying
  • Laundry
  • Laundry washed per local authority guidelines
  • Meeting/banquet facilities
  • Pets allowed

Services & essentials

  • Higher level toilet
  • Key access
  • Key card access
  • Non-smoking throughout
  • Paid WiFi
  • Room service
  • Toilet with grab rails
  • WiFi available

Review in focus

567 reviews
2/ 10
Awful customer service at this hotel. Staff at the reception has no clue what they are doing. Due to a fault from their side, my personal card was charged for expenses that should have been put on my company card. I never authorized this payment: resulted in me having to block my credit card. Was also charged twice for lobby bar bill. Staff and hotel management is negligent, does not respond to calls of emails. Reached out to manager Jezlin countless of times without response. Through Bonvoy I was promised hotel management would reach out, but they never did. AWFUL experience, I do NOT recommend. Do not leave your card info on file here, they will charge without your authorization.
brittwestland · Business · 2026-08-14

The guest experience

8.8out of 10
567 verified reviews

Loved most

  • Outstanding service
  • Clean and comfortable rooms
  • Great food quality

How guests scored the stay

  • Service9.3

    Multiple reviews praised the outstanding service, especially by Riziki.

  • Food and Beverage9.1

    Food quality was consistently praised across reviews.

  • Location8.9

    Goes unmentioned directly, but the hotel's proximity to the office is beneficial.

  • Overall Experience8.8

    Very positive experiences and high likelihood of returning.

  • Cleanliness8.6

    The hotel was described as very clean.

  • Amenities8.6

    Fitness center and pool were noted positively.

  • Room Quality8.6

    Reviewers noted comfortable and luxurious experiences.

  • Value for Money8.6

    Standard quality for this hotel tier.

Live guest feedback

Guest reviews

Mixed experiences

86% of 14 recent stays rated 8+

8.8567 reviews

  • AWFUL customer service!

    2/10

    brittwestland · Business · 2026-08-14

    “Awful customer service at this hotel. Staff at the reception has no clue what they are doing. Due to a fault from their side, my personal card was charged for expenses that should have been put on my company card. I never authorized this payment: resulted in me having to block my credit card. Was also charged twice for lobby bar bill. Staff and hotel management is negligent, does not respond to calls of emails. Reached out to manager Jezlin countless of times without response. Through Bonvoy I was promised hotel management would reach out, but they never did. AWFUL experience, I do NOT recommend. Do not leave your card info on file here, they will charge without your authorization.”

  • Weekend in Charlotte

    4/10

    Resort65642307800 · Couples · 2026-08-10

    “Location is good, but rooms are outdated (especially the suite bathroom). The MLounge breakfast is subpar, as was the restaurant breakfast, but the service was good overall.”

  • Beautiful hotel

    10/10

    tinasQ635EU · Business · 2026-08-07

    “After five hours of sitting on a plane , my flight was cancelled. I did an online reservation and arrived at the hotel at one am. My co worker and I were exhausted and Lillian at the front desk was the one bright spot in our travel nightmare . She was so kind and offered us bottled water . She explained where the club breakfast was located and showed us the newly remodeled lobby and dining areas . The hotel is very beautiful and my room was very nice . Again , a big thank you to Lillian and I would definitely stay here again!”

  • Excellent Customer Service

    10/10

    S4201TEpamelac · Solo travel · 2026-08-04

    “Great customer service. Griffin was so helpful with check in and remembered me when I returned to the front desk with a request. So professional and effective. Beautiful hotel and great location too.”

  • Great stay with southern hospitality!

    10/10

    bmkozk · Business · 2026-07-30

    “What an amazing stay! I spent two nights here, and it was a wonderful alternative to staying downtown. The hotel is tucked away from the hustle and bustle while still offering every amenity you could need. My room was clean, spacious, and very comfortable. I also had dinner at the bar, and the food was excellent. The highlight of my stay was the exceptional service. Ms. Lillian at the front desk made my early morning check-out such a pleasant experience. Being greeted with a warm "Good morning" and asked if I had enjoyed my stay immediately set a positive tone for the day. She also asked if there was anything else I needed before I left, and her kindness truly embodied genuine Southern hospitality. I also caught her greeting other guests who have stayed before, and to my surprise, she knew them by name. Check-in was just as impressive thanks to Rakeal. He was welcoming, gracious, and immediately recognized my Bonvoy membership, making me feel like a valued guest from the moment I arrived. Excellent accommodations paired with outstanding hospitality made this a memorable stay. I would gladly return and highly recommend this hotel.”

  • The best service

    10/10

    michaelainegbl502 · Business · 2026-07-30

    “Riziki was the best so professional and friendly, she needs a raise!”

  • Outstanding Service

    10/10

    gbv0325 · Friends getaway · 2026-07-26

    “Outstanding customer service from Lun & Trin. They were friendly, helpful and knowledgeable.”

  • Club Lounge breakfast

    10/10

    chandrasT4943UA · Friends getaway · 2026-07-26

    “The breakfast in the clu lounge was excellent!!! Luna and Erin were attentive, professional, and courteous. They wete amazing!!! Great personalities and they worked very well together.”

  • 5 days at the Marriott southpark

    10/10

    jamescL5956FO · Business · 2026-07-25

    “The front desk agents were very good . Riziki Juan and her bar manager also did a great job helping me enjoy a great breakfast . Made me feel very welcome .”

  • Amazing service and restaurant

    10/10

    katrinawM8619ZG · Business · 2026-07-24

    “We ate in the restaurant area and Riziki took great care of my business partner and I. The breakfast was amazing and they were able to make accommodations for me as well.”

  • Excellent service!

    10/10

    Dcencantada · Business · 2026-07-24

    “Juan was amazing! Very attentive excellent service! Riziki and Syvie were also great!”

  • Great service

    10/10

    756jeniferw · Business · 2026-07-23

    “I truly appreciated the hospitality of the staff of the Renaissance Hotel, especially my servers for breakfast and lunch, Riziki and Juan. They were very professional and attentive. Thank you for a great dining experience.”

  • Lunch

    10/10

    S1474GTwills · Business · 2026-07-23

    “Great food and service from Riziki and Juan”

  • Great Quiet Stay

    10/10

    Milarants · Friends getaway · 2026-07-20

    “My friend and I stayed three nights on the property and everything was great! It’s a beautiful hotel, very clean, wonderful staff who were there to accommodate our needs. The area is great, plenty of shopping and restaurants nearby.”

View all guest reviews

Hotel info and reviews come from third-party sources.