Experience the epitome of luxury at The Ritz-Carlton, Charlotte with spacious rooms featuring 55" or 65" flat-screen TVs, modern decor, and upscale amenities like a work desk and coffee/tea facilities.
Penthouse Spa and Wellness Center
Indulge in ultimate relaxation at our penthouse spa offering a whirlpool, 5 treatment rooms, a salt lounge, and a gym. Unwind in the relaxation areas and pamper yourself with rejuvenating treatments.
Exquisite Dining Options
Savor the finest culinary delights at BLT Steak, known for its refined steakhouse dining experience. For a more casual setting, visit the Lobby Lounge, K Lounge, for light meals and drinks in a cozy ambiance.
Escape to luxury at The Ritz-Carlton, Charlotte - where every detail is designed to exceed your expectations. Book now for an unforgettable stay!
✦HAPPI HIGHLIGHTS
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Helpful Staff
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Beautiful Room
At the hotel
Popular amenities
51 listed
24-hour front desk
Air conditioning
ATM/cash machine on site
Bar
Breakfast in the room
Business center
Cleaning standards that are effective against Coronavirus
Coffee Shop on site
Cooking class
Daily housekeeping
View all amenities
Pools & wellness
Fitness/spa locker rooms
Indoor pool
Massage services
Sauna
Spa/wellness center
Swimming pool
Dining & drinks
Physical distancing in dining areas
Restaurant
Sanitized tableware & silverware
Snack bar
Wine/champagne
Fitness & outdoors
Fitness center
Fitness facilities
Rooms & comfort
Heating
Non-smoking rooms
Safety & cleanliness
Dry cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Physical distancing rules followed
Safety deposit box
Shared stationery like menus, pens are removed
Staff adhere to local safety protocols
Getting around & access
Facilities for disabled guests
Lift / Elevator
Parking
Private parking
Guest services
Fax/photocopying
Ironing service
Laundry
Laundry washed per local authority guidelines
Luggage storage
Meeting/banquet facilities
Services & essentials
Electric vehicle charging station
Evening entertainment
Family rooms
Grocery deliveries
Live music/performance
Paid WiFi
Room service
WiFi available
Review in focus
172 reviews
10/ 10
The friendly atmosphere and support from staff.
Latrina · couple · 2026-08-08
The guest experience
9.4out of 10 172 verified reviews
Loved most
Helpful Staff
Beautiful Room
Worth knowing — High Cost
How guests scored the stay
Service10.0
Staff were very helpful and polite!
Room Quality9.8
Our room was absolutely beautiful.
Overall Experience9.6
We had a wonderful time.
Cleanliness9.3
Standard quality for this hotel tier.
Location9.3
Standard quality for this hotel tier.
Amenities9.3
Standard quality for this hotel tier.
Food and Beverage9.2
Standard quality for this hotel tier.
Value for Money8.8
THE most expensive place I've ever stayed.
Live guest feedback
Guest reviews
Mixed experiences
73% of 15 recent stays rated 8+
9.4172 reviews
Amazing.
10/10
Latrina · couple · 2026-08-08
“The friendly atmosphere and support from staff.”
Guest review
1/10
Shawn · solo traveller · 2026-06-18
“Everything but being charged twice.”
Tolles Luxushotel mitten im Zentrum
9/10
Tim · couple · 2026-05-13
“Sehr komfortabel die Betten und die Einrichtung, Wohlfühlatmosphäre im Zimmer, beeindruckender Pool mit Aussicht”
Meh, not worth or deserving of the price tag
4/10
Schaerrer · couple · 2026-03-10
“Excellent room design, size.
Bathroom, shower/ bath is excellent.
Great mini bar selection
Great Valet and Bell boy service
Room service quality is good. Club sandwich index: 8/10”
Comfortable
10/10
Billy · couple · 2025-10-26
“Staff were very helpful and polite!”
Guest review
8/10
Benita · family · 2025-09-23
“We had a wonderful time. Our room was absolutely beautiful.!”
Guest review
10/10
Bill · partner · 2025-09-19
“First-class in every respect although THE most expensive place I've ever stayed. Everyone there helpful and kind!!”
Extremely Disappointing Stay – Not the Ritz-Carlton Experience I Expected
2/10
manuelbI4957ZD · Family · 2025-06-30
“stayed at the Ritz-Carlton Charlotte through Amex Fine Hotels & Resorts expecting a premium experience — what I got was a complete letdown.
We were given Room 315, part of their “newly renovated” rooms, but it had a major issue: the AC was not working. The room sat at 78°F despite being set much lower. After multiple maintenance attempts and over an hour wasted, we were moved to Room 715. That room was at least cooler (set to 65, showing 71), but the problems didn’t end there.
We didn’t check the new room thoroughly before going out for dinner. Upon returning, my wife and daughter discovered the TV didn’t work (no signal), and we were too exhausted to call at nearly 11 PM. The next morning, we found both bathroom sinks completely clogged, right before we had to leave for an early flight. Unacceptable.
I had specifically asked the manager the night before to ensure we were moved to a room without any issues. Unfortunately, that didn’t happen. I’ve stayed at many Ritz-Carltons and this was by far the worst post-COVID experience I’ve had.
The only positive note: Reka, the morning manager, was very understanding and offered to cover our stay. I declined, only asking that they do better going forward. Sadly, I won’t be returning to this property.”
My hotel stay
10/10
Clarrissa · 2025-04-19
“It was very nice and clean. The staff was very friendly.”
Spa+Massage Review
4/10
WelbJ871 · Solo travel · 2025-04-13
“Hm, this did not seem like a 5-star hotel in the least. A spa retreat is supposed to be an escape. A reset.
The good: The steam room. The singular digital shower with 270 spray heads. The facial. The men's side assistant.
The not-so-good: The spa staff that was not trained nor naturally genuine, quite stiff (manager didn't hire the right people), to the massage that I felt like I was in trouble for not being able to loosen when I had explained I was there for a fatigued neck and legs from backpacking(additionally appt was at 18:00, was told I would be fetched at 17:55, was hastily fetched at 18:03 and had 3-5minutes of eval, and was risen at 19:00 promptly, very unfortunate), the "relaxation room" which was SO COLD and furniture that my 154cm husband couldn't fit on without legs hanging off (i'm 175cm and it felt like childrens furniture), to the cold, albeit heated, pool, surrounding by the same mini-furniture and birds of paradise potters that needed attention and an ambient room temperature at 18C, the dry sauna that doubtly went above 65C. The gym, whilst well equipped was VERY cramped with all of the aforementioned well-equipped equipment. Too much in that space.
TLDR: If you are looking for a spa in that area, find a spa that specializing in being a spa. This was a real letdown. -$600.”
Exceptional
10/10
Moon · family with young children · 2025-03-15
Always Excellent
10/10
BrookeB940 · Couples · 2025-03-08
“We stay at the Ritz-Carlton Charlotte at least once every year and we always experience an exceptional stay. The rooms are incredibly clean, spacious and well appointed and the team at this hotel really goes above and beyond. No detail is missed and they do a great job recognizing Marriott Bonvoy status and anticipating ways to make the stay extra special. We will always return to this beautiful property.”
Guest review
10/10
Scott · family · 2025-03-05
“Our room wasn’t available at 4:00 PM But they made it right by buying us food & drinks. ”
GREAT!!
10/10
al4735 · Family · 2025-02-04
“We just stayed here last night on our way to Charleston, so we really didn’t get to experience much of the hotel. However, we absolutely LOVED our night at the Ritz! The Parlor Suite with the adjoining room felt like more of a fancy condo than a hotel room! 24 hour room service was a nice surprise, which we took advantage of for dinner and breakfast. The valet and front desk staff was very attentive and were more than accommodating with taking our luggage to the room and parking our truck. All of the staff were very friendly and the hotel seemed recently renovated and impeccably clean! Would definitely love to spend a couple more nights here sometime in the future!”
Guest review
8/10
Joseph · partner · 2025-01-20
“Friendly and responsive staff. Management does work to make some shortcomings whole. ”
