Hotelaholic

Cleveland · Ohio

Metropolitan at The 9, Autograph Collection

2017 E 9th St, Cleveland, Ohio, 44115

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodation

    Experience luxury at its finest at Metropolitan at the 9, Autograph Collection. Each guestroom is equipped with a flat-screen cable TV, hairdryer, and complimentary toiletries for a comfortable stay.

  • Gourmet Dining Options

    Indulge in a culinary journey with multiple on-site restaurants to choose from. Whether you fancy Italian steakhouse dishes at The Centro, American cuisine at Alex Theatre, or rooftop cocktails at The Garden of Eden, there's something to satisfy every palate.

  • Exceptional Amenities

    From a 24-hour front desk and indoor dog park to a fitness centre and on-site bar, Metropolitan at the 9 ensures a convenient and enjoyable stay. Plus, with complimentary WiFi access and concierge services, your every need is catered to.

Book now to elevate your Cleveland experience at Metropolitan at the 9, Autograph Collection.

HAPPI HIGHLIGHTS

  • Responsive staff

  • Great location

  • Beautiful rooms

At the hotel

Popular amenities

37 listed
  • 24-hour front desk
  • Air conditioning
  • Bar
  • Cleaning standards that are effective against Coronavirus
  • Concierge service
  • Daily housekeeping
  • Dry cleaning
  • Facilities for disabled guests
  • Fitness center
  • Free WiFi
View all amenities

Dining & drinks

  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Vending machine - snacks
  • Wine/champagne

Fitness & outdoors

  • Terrace

Rooms & comfort

  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Shared stationery like menus, pens are removed
  • Staff adhere to local safety protocols

Getting around & access

  • Lift / Elevator
  • Parking
  • Parking garage
  • Private parking
  • Valet parking

Guest services

  • Laundry washed per local authority guidelines
  • Meeting/banquet facilities
  • Pets allowed

Services & essentials

  • Grocery deliveries
  • Non-smoking throughout
  • Room service
  • Vending machine - drinks
  • WiFi available

Review in focus

342 reviews
10/ 10
Everything
Terry · solo traveller · 2026-09-19

The guest experience

9.0out of 10
342 verified reviews

Loved most

  • Responsive staff
  • Great location
  • Beautiful rooms
  • Fantastic amenities

Worth knowing — Cleanliness issues · High prices for items · Noisy surroundings

How guests scored the stay

  • Service10.0

    Staff was responsive and accommodating, particularly with room issues.

  • Location10.0

    Great downtown location close to everything you need.

  • Overall Experience10.0

    Overall, guests had a positive experience with noted areas for improvement.

  • Amenities9.2

    Amenities were fantastic, though some items were overpriced.

  • Food and Beverage9.2

    Food options are good but expensive.

  • Room Quality8.7

    Room layout issues affected overall comfort but there are beautiful rooms.

  • Value for Money7.7

    Price raised expectations, which were not fully met.

  • Cleanliness7.2

    The room was very dusty and there were issues with room cleaning.

Live guest feedback

Guest reviews

Mixed experiences

80% of 10 recent stays rated 8+

9.0342 reviews
  • My stay was extremely relaxing and peaceful

    10/10

    Terry · solo traveller · 2026-09-19

    “Everything”

  • Extremely poor communication and customer service

    1/10

    Ufuk · couple · 2026-09-06

    “Unfortunately, I can’t say anything positive about my experience with this property.”

  • Great place to be

    10/10

    Tanya · couple · 2026-09-03

    “The food the drinks staff and location we had a wonderful time and we will be back”

  • Expensive but you get what you pay for great hotel and great location

    10/10

    Brent · solo traveller · 2026-08-24

    “Great hotel great staff great location”

  • Guest review

    10/10

    Courtney · solo traveller · 2026-08-18

    “Beautiful hotel. Friendly and attentive staff. Great location downtown.”

  • Nice hotel, on par with other higher-end hotels in Cleveland.

    7/10

    Lewis · couple · 2026-08-16

    “The location was very good, right in the mix.”

  • Guest review

    10/10

    Brenda · solo traveller · 2026-08-16

    “Room was large,clean, bed wasn't too high ( I'm short). Employees were friendly. Great location to Progressive Field.”

  • Beautiful

    10/10

    Jehna · couple · 2026-08-13

    “All of it was beautiful”

  • Guest review

    10/10

    Zayd · couple · 2026-08-09

    “Different restaurants and bars available”

  • Lovely experience. The check in staff could be a bit more friendly but otherwise great experience.

    10/10

    Lucinda · couple · 2026-08-08

    “Beautifully appointed rooms. Loved the Vault bar.”

View all guest reviews

Hotel info and reviews come from third-party sources.