Hotelaholic

Cleveland · Ohio

The Westin Cleveland Downtown

777 Saint Clair Ave Ne, Cleveland, Ohio, 44114

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Luxurious Accommodations

    Indulge in comfort at The Westin Cleveland Downtown with stylish rooms featuring modern amenities like flat-screen TVs and plush bedding.

  • Convenient Facilities

    Stay productive with access to a business center, fitness center, and banquet facilities. Enjoy the convenience of on-site shops, valet parking, and laundry services.

  • Prime Location

    Explore Cleveland easily with top attractions just minutes away. Whether attending an event at the nearby Rocket Mortgage FieldHouse or visiting the Huntington Convention Center, this hotel is the perfect choice.

Experience luxury and convenience at The Westin Cleveland Downtown. Book now for an unforgettable stay.

HAPPI HIGHLIGHTS

  • Friendly staff

  • Good location

At the hotel

Popular amenities

60 listed
  • 24-hour front desk
  • 24-hour security
  • Accessible parking
  • Air conditioning
  • ATM/cash machine on site
  • Breakfast takeaway containers
  • Business center
  • CCTV in common areas
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
View all amenities

Dining & drinks

  • Kid meals
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Snack bar
  • Vending machine - snacks
  • Wine/champagne

Fitness & outdoors

  • Cycling
  • Fitness center
  • Fitness facilities
  • Golf course

Rooms & comfort

  • Heating
  • Lower bathroom sink
  • Non-smoking rooms

Safety & cleanliness

  • Contactless check-in/check-out
  • Dry cleaning
  • Fire extinguishers
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Safety deposit box
  • Screens / Barriers between staff and guests for safety
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Private parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Fax/photocopying
  • Invoice provided
  • Laundry washed per local authority guidelines
  • Meeting/banquet facilities
  • Pet bowls
  • Pets allowed

Services & essentials

  • Face masks for guests available
  • Free WiFi
  • Higher level toilet
  • Key access
  • Key card access
  • Non-smoking throughout
  • Toilet with grab rails
  • Vending machine - drinks
  • Visual aids: Braille
  • WiFi available

Review in focus

982 reviews
5/ 10
Parking was not included. Difficult and dangerous to park in the public parking next to the hotel. Shower did not work properly (no cold water). Breakfast was not possible
Giovanni · couple · 2026-10-16

The guest experience

8.4out of 10
982 verified reviews

Loved most

  • Friendly staff
  • Good location

Worth knowing — Poor cleanliness · High food prices · Amenities lacking

How guests scored the stay

  • Location9.7

    Centrally located and walkable to many attractions, which received positive remarks.

  • Service9.4

    The staff was friendly and accommodating, with a quick check-in process.

  • Overall Experience9.1

    Mixed feelings overall, with some positives overshadowed by several issues.

  • Value for Money8.7

    Perceived as overpriced, especially given the state of the room and amenities.

  • Room Quality8.2

    The room was run down and not up to expected standards for a Westin.

  • Cleanliness7.7

    The room was very dusty. The pillows were not clean. Felt generally unclean with multiple cleanliness issues mentioned.

  • Amenities7.7

    Many amenities were either not included or lacking in quality, such as the lack of complimentary breakfast.

Live guest feedback

Guest reviews

Mixed experiences

50% of 14 recent stays rated 8+

8.4982 reviews
  • No more there

    5/10

    Giovanni · couple · 2026-10-16

    “Parking was not included. Difficult and dangerous to park in the public parking next to the hotel. Shower did not work properly (no cold water). Breakfast was not possible”

  • Enjoyable

    8/10

    Mark · solo traveller · 2026-10-13

    “Location”

  • It was fine

    7/10

    Kate · solo traveller · 2026-10-12

    “Not applicable”

  • Was there for the Indians

    10/10

    Greg · couple · 2026-10-12

  • Muy bueno

    10/10

    Karla · couple · 2026-10-08

    “Ubicación y limpieza”

  • Guest review

    8/10

    Laurie · couple · 2026-10-07

    “The Bed ! Beyond Comfort, the worker that greets you when you come off the elevator! Good Morning Superstars ! Love it !!!”

  • It was clean, however I didn’t like the downgrade with no explanation. I’ve stayed at Westin Tampa and that was a much b

    4/10

    Miranda · solo traveller · 2026-10-07

    “It was clean and there was an amazing man possibly a doorman who was so positive!”

  • Would book again if the location of my event are nearby

    10/10

    Margaret · couple · 2026-10-07

    “Felt like a five star hotel clean and accessible and friendly staff”

  • Guest review

    6/10

    Gary · couple · 2026-09-07

    “Good location”

  • Soso but great location

    8/10

    Shuzz · solo traveller · 2026-09-03

    “Like the location. Walking distance to a lot of downtown thin6”

  • Expected more from Westin when it came to training and in-hotel lobby features

    6/10

    Dan · couple · 2026-09-01

    “It felt very institutional. Not warm at all.”

  • Horrible since they took $300 from me right before I have to pay rent.

    1/10

    Brandon · couple · 2026-08-31

    “Nice hotel”

  • Great location and views, but outdated amenities and service issues.

    6/10

    Shawn Fugett · couple · 2026-08-30

    “I really liked the location of the hotel, especially its close proximity to the arena. Being within walking distance made attending events very convenient and eliminated the need to drive or worry about parking. I also enjoyed the views from the hotel. Being able to see both the arena and the water added a nice touch to the stay, especially in the evening. The convenient location and beautiful views were definitely the highlights of my experience.”

  • Great location

    9/10

    Jeffrey · solo traveller · 2026-08-21

    “Location was perfect.”

View all guest reviews

Hotel info and reviews come from third-party sources.