Hotelaholic

Pittsburgh · Pennsylvania

Embassy Suites Pittsburgh Downtown

535 Smithfield Street, Pittsburgh, Pennsylvania, 15222

8.4 Excellent907 guest reviews

Live availability

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Check-in
Nov 23, 2026
Check-out
Nov 25, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Prime Location in Pittsburgh

    Situated in the heart of Pittsburgh, Embassy Suites Pittsburgh-Downtown offers a perfect blend of comfort and convenience for your stay. With key attractions like PNC Park, Pittsburgh Children's Museum, and Heinz Field just a stone's throw away, you'll be at the center of all the action.

  • Luxurious Amenities

    Indulge in the luxurious amenities offered at our hotel, including an indoor pool, fitness center, and a delectable on-site restaurant. Whether you're looking to unwind with a swim or stay active during your travels, we have you covered.

  • Exceptional Services

    From a business center to room service, we cater to all your needs to ensure a seamless stay. Our attentive staff is always ready to assist, and our prime location makes exploring Pittsburgh a breeze.

Book your stay at Embassy Suites Pittsburgh-Downtown and experience the perfect combination of comfort and convenience during your trip.

HAPPI HIGHLIGHTS

  • Location

  • Food Quality

  • Breakfast Variety

At the hotel

Popular amenities

47 listed
  • 24-hour front desk
  • Air conditioning
  • Bar
  • Business center
  • Cleaning standards that are effective against Coronavirus
  • Contactless check-in/check-out
  • Daily housekeeping
  • Delivered food - securely covered
  • Dry cleaning
  • Express check-in/check-out
View all amenities

Pools & wellness

  • Indoor pool
  • Swimming pool

Dining & drinks

  • Fruits
  • Physical distancing in dining areas
  • Restaurant
  • Sanitized tableware & silverware
  • Wine/champagne

Fitness & outdoors

  • Fitness center
  • Fitness facilities

Rooms & comfort

  • Heating
  • Non-smoking rooms

Safety & cleanliness

  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Process in place to check health of guests
  • Screens / Barriers between staff and guests for safety
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Lift / Elevator
  • Parking
  • Valet parking
  • Wheelchair accessible

Guest services

  • Fax/photocopying
  • Laundry
  • Laundry washed per local authority guidelines
  • Meeting/banquet facilities
  • Pets allowed

Services & essentials

  • Face masks for guests available
  • Family rooms
  • Non-smoking throughout
  • Paid WiFi
  • Room service
  • Thermometers for guests provided by property
  • Vending machine - drinks
  • WiFi available

Review in focus

907 reviews
8/ 10
Breakfast was ok
Ron · family with children · 2026-09-15

The guest experience

8.4out of 10
907 verified reviews

Loved most

  • Location
  • Food Quality
  • Breakfast Variety
  • Comfort

Worth knowing — Housekeeping Issues · Staffing Delays · Price Concerns

How guests scored the stay

  • Location9.8

    Consistently praised for its excellent location in relation to downtown attractions and ease of access.

  • Food and Beverage8.8

    Breakfast and food quality received favorable mentions, with a good variety available.

  • Overall Experience8.8

    While there were several issues noted, most guests enjoyed their time and recommend the hotel.

  • Service8.3

    Mixed reviews with some positive mentions of staff helpfulness, but overall service experienced some delays and issues.

  • Amenities8.3

    Breakfast choices were positively noted, but there were mixed experiences with other amenities.

  • Cleanliness7.8

    Several reviews mentioned stained towels and sheets, along with issues like housekeeping not checking in during stays.

  • Room Quality7.8

    Comments about outdated facilities and some maintenance issues, such as broken items in rooms.

  • Value for Money7.3

    Several reviews criticized pricing in relation to the perceived quality, calling the stay overpriced.

Live guest feedback

Guest reviews

Mixed experiences

44% of 9 recent stays rated 8+

8.4907 reviews

  • It was decent. I should be back next year

    8/10

    Ron · family with children · 2026-09-15

    “Breakfast was ok”

  • Guest review

    10/10

    Mary · couple · 2026-09-05

    “Good breakfast Just could have been organized better”

  • Thank god it was only for 9 hours

    5/10

    rebecca · family with children · 2026-09-04

    “Rooms not clean, valet parking NOT 24/7”

  • Hotel stay review

    6/10

    rojas0316 · Couples · 2026-08-23

    “The location of the hotel will put you in the heart of Pittsburgh. However I had a bad experience while checking Friday night, the person at the front desk was rude, not helpful at all and had an attitude. Requested to change the room he didn’t even bother looking at the computer to see if he had rooms. Valet services suck, from 10 pm to 3 am Friday we were trying to check in the vehicle. No valet personnel was available, when to the front desk to ask about getting help. The same individual was being rude unhelpful, I asked if he can contact them and he said no. The room looked dirty, the sheets the pillows need be upgraded. Restroom was stain, the floor look dirty.”

  • Great hotel for ball park

    9/10

    andy · solo traveller · 2026-08-18

    “Free drinks at 5.30 before ball game, close proximity to ball park, great view of ball park from near reception.”

  • Nope! Won’t be back!

    3/10

    Lisa · extended group · 2026-08-18

    “Unfortunately, my stay at Embassy Suites Pittsburgh was very disappointing. While the beds were comfortable, that was about the only positive part of the experience. The room was not very clean, and within the first 10 minutes of arriving, the bathroom door handle fell off. I immediately contacted the front desk, but no one seemed concerned or interested in addressing the issue. The experience at the hotel bar only made things worse. The bartender was rude, the drinks were poorly made, and the prices were far too high for the quality. Overall, this stay fell far below my expectations. I won’t be staying here again and would not recommend it to others.”

  • Good location, spacious room, common spaces could use some attention

    7/10

    Allison · family with children · 2026-08-10

    “The breakfast was good, and the room was nice and clean (and spacious!). We liked that the location was central to other locations, and the view was beautiful.”

  • A great place to make your home base in Pitt

    10/10

    Marilyn · couple · 2026-08-08

    “Been there to host a family reunion in 2019 so familiar with the hotel. Beautiful historic building. Comfy room with nice bed. The bar is nice and cozy. Parking is valet and not cheap but neither is anything else.”

  • Guest review

    7/10

    Adeline · couple · 2026-07-23

    “The size of the room for the price was good. The location of the hotel is nice, you are in the heart of downtown. Valet services were working very hard. Complimentary drink hour was fun!”

View all guest reviews

Hotel info and reviews come from third-party sources.