The Palmetto Hotel

As someone who stays over 120 nights per year in hotels, I feel comfortable comparing experiences across a wide range of properties. While the hotel is stylish and well located, the overall value did not meet expectations. At approximately 1,100.- for two nights, even during New Year’s Eve, the experience felt overpriced. The rooms are on the smaller side, and comfort did not fully match the rate. Breakfast was acceptable but quite limited, with no variety across days and no alternative milk options. A simple request for a straw for our toddler was declined in a way that felt unnecessarily abrupt. The pet cleaning fee of 150.- stood out as particularly high — higher than we’ve paid at many luxury hotels, where the service level is noticeably stronger. In my experience, this stay reflected a common issue with some boutique hotels, where design and branding seem to come at the expense of service depth. Overall, a pleasant concept, but the pricing and service level were misaligned during our stay.