Hotelaholic

Gatlinburg · Tennessee

Comfort Suites Gatlinburg Downtown-Convention Center

321 Reagan Drive, Gatlinburg, Tennessee, 37738

9.0 Wonderful1211 guest reviews

Live availability

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Convenient Location

    Modern Amenities Outdoor Activities

To experience the best of Gatlinburg, book your stay at Comfort Suites Gatlinburg Downtown-Convention Center now.

HAPPI HIGHLIGHTS

  • Very clean rooms

  • Great, walkable location

  • Friendly and helpful staff

At the hotel

Popular amenities

74 listed
  • 24-hour front desk
  • Access to health care professionals
  • Accessible parking
  • Air conditioning
  • Allergy-free room
  • Auditory guidance
  • Board games/puzzles
  • Business center
  • Cashless payment available
  • CCTV in common areas
View all amenities

Pools & wellness

  • Heated pool
  • Indoor pool
  • Kids' pool
  • Swimming pool

Dining & drinks

  • Delivered food - securely covered
  • Food delivered to guest room
  • Physical distancing in dining areas
  • Sanitized tableware & silverware
  • Snack bar
  • Vending machine - snacks

Fitness & outdoors

  • Fitness center
  • Fitness facilities
  • Hiking
  • Outdoor fireplace
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Terrace

Rooms & comfort

  • CCTV outside property
  • Heating
  • Lower bathroom sink
  • Non-smoking rooms
  • Shared lounge/TV area

Safety & cleanliness

  • Cleaning standards that are effective against Coronavirus
  • Fire extinguishers
  • First aid kit available
  • Guest room sealed after cleaning
  • Guest rooms disinfected between stays
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Physical distancing rules followed
  • Security alarm
  • Shared stationery like menus, pens are removed
  • Smoke alarms
  • Staff adhere to local safety protocols

Getting around & access

  • Facilities for disabled guests
  • Free Parking
  • Lift / Elevator
  • Parking
  • Private parking
  • Wheelchair accessible

Guest services

  • Express check-in/check-out
  • Fax/photocopying
  • Invoice provided
  • Laundry
  • Laundry washed per local authority guidelines
  • Luggage storage
  • Meeting/banquet facilities

Services & essentials

  • Designated smoking area
  • Electric vehicle charging station
  • Face masks for guests available
  • Family rooms
  • Fishing
  • Free WiFi
  • Higher level toilet
  • Key card access
  • Non-smoking throughout
  • Ski school
  • Ski storage
  • Skiing
  • Thermometers for guests provided by property
  • Toilet with grab rails
  • Vending machine - drinks
  • Visual aids: Braille
  • WiFi available

Review in focus

1,211 reviews
3/ 10
New look and bed was comfy.
Joshua · couple · 2026-10-24

The guest experience

9.0out of 10
1211 verified reviews

Loved most

  • Very clean rooms
  • Great, walkable location
  • Friendly and helpful staff
  • Good value/price
  • Modern, comfortable rooms
  • Free covered parking (when space fits vehicle)

Worth knowing — Parking spaces very small/tight for larger vehicles · Indoor pool too warm/poor ventilation · Breakfast issues: late, not warm, limited, and occasional trash overflow · Occasional indifferent or unhelpful front desk staff · No hot tub · Uncomfortable sofa bed for some guests

How guests scored the stay

  • Overall Experience10.0

    Overall very positive experiences reported with many guests recommending the hotel and indicating they'd return; remaining issues (parking, pool temperature, occasional staff lapses) did not outweigh general satisfaction.

  • Cleanliness9.5

    Repeatedly praised as very clean and well maintained across many reviews, though one report mentioned a dirty couch and occasional trash overflow at breakfast.

  • Location9.4

    Consistently praised for being convenient and walkable to shops, restaurants, and the Gatlinburg strip; one note that it was a bit removed from some places.

  • Value for Money9.3

    Frequently noted as good value with competitive pricing and high perceived quality for the price paid.

  • Service9.2

    Staff is frequently described as friendly, welcoming, and helpful; isolated reports of indifferent or lazy front desk behavior slightly lower this score.

  • Room Quality9.1

    Rooms described as modern, comfortable, and matching photos; occasional negatives include an uncomfortable sofa bed for some guests.

  • Amenities7.8

    Free covered parking and an indoor pool are available, but multiple complaints about very tight/narrow parking spaces, the pool being overly warm/poorly ventilated, and lack of a hot tub.

  • Food and Beverage7.7

    Breakfast is available and liked by some, but several reviews mention late starts, not-warm food, limited/poor selection, and cleanliness issues (overflowing trash).

Live guest feedback

Guest reviews

Mixed experiences

45% of 11 recent stays rated 8+

9.01211 reviews

  • Guest review

    3/10

    Joshua · couple · 2026-10-24

    “New look and bed was comfy.”

  • Guest review

    10/10

    Lisa · couple · 2026-10-20

    “We enjoyed our stay. I the hotel was so quiet. It was a couple blocks from the main street which we liked, a 2 mintue walk. My husband and I would definitely stay again and recommend to others.”

  • Clean and comfortable but over price.

    7/10

    Rosado · extended group · 2026-10-20

    “Shower was draining very slow and no hot water.”

  • Not bad, pretty clean, close to town.

    7/10

    Bryan · couple · 2026-10-18

    “I like the location and the hotel was clean for the most part. There were a bunch of little fruit flies everywhere but I assume that is common this time of year there.”

  • It was alright

    5/10

    Steve · couple · 2026-10-17

    “Rooms were pretty clean”

  • Guest review

    6/10

    Carla · couple · 2026-10-16

    “El precio es de un hotel bueno , el desayuno de mala calidad, el cafe pesimo y la miel maple mala, en general malo el desayuno, sin leche de avena o deslactosada, la ubicacion regular, no tenia nada de higiene personal solo lo basico, no dan agua pura al llegar como hoteles de ese precio. El hotel deberia ser mas economico por lo que ofrece. La persona que atiende amable y el colchon comodo.”

  • Guest review

    9/10

    LeMaster · family with children · 2026-10-16

    “The room and cleaning staff were very accommodating. The front desk staff was also helpful.”

  • Not again

    3/10

    Connie · solo traveller · 2026-10-15

    “Location”

  • Ótima opção custo benefício

    8/10

    Fernando Henrique · family with children · 2026-10-15

    “Hotel com instalação nova, clean, quarto amplo, tudo limpo e com ótima aparência. Localização excelente, bem perto do centrinho de atrações”

  • 很干净，地理位置十分便利，早餐也很不错

    9/10

    Lili · family with children · 2026-10-15

    “各方面都很不错👍”

  • Excellent!

    10/10

    Lisa · couple · 2026-10-12

    “Cleanliness and staff was great”

View all guest reviews

Hotel info and reviews come from third-party sources.