Gatlinburg Mountain Inn features free WiFi and views of the mountain in Gatlinburg. The hotel offers a 24-hour front desk and room service. It is a 9-minute walk from Ripley's Aquarium of the Smokies and 0.8 miles from Gatlinburg Space Needle.
Rooms come with a balcony and a microwave.
✦HAPPI HIGHLIGHTS
✦
Friendly, helpful staff/owners
✦
Great location close to downtown/main strip
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Excellent value/low price
At the hotel
Popular amenities
10 listed
24-hour front desk
Air conditioning
CCTV outside property
First aid kit available
Free Parking
Free WiFi
Non-smoking rooms
Private parking
Room service
Smoke alarms
Review in focus
1,929 reviews
8/ 10
Yes
marilyn · 2025-10-07
The guest experience
7.9out of 10 1929 verified reviews
Loved most
Friendly, helpful staff/owners
Great location close to downtown/main strip
Excellent value/low price
Comfortable beds/rooms often described as clean
Convenient parking
Bear sightings on property (memorable experience)
Worth knowing — Musty/musky odors reported in some rooms · Cleanliness issues: hair on sheets, dirty bathtubs · Maintenance problems: TV or shower failures reported · Amenities lacking: no ice machine, no vending · Intermittent or weak Wi‑Fi · Rooms are older and need updating
How guests scored the stay
Service9.0
Consistently praised: staff and owners repeatedly described as friendly, helpful and accommodating (unlocking doors, prompt responses, helpful manager recommendations).
Location9.0
Very positive: many guests highlighted proximity to downtown/main strip, convenient parking and easy access to restaurants and activities; several mentions of bear sightings on property. One guest noted it may not be within easy walking distance to the main strip.
Value for Money9.0
Strong positives: multiple guests said the price can’t be beat and described the hotel as great value for location and price.
Overall Experience9.0
Generally positive overall: friendly staff/owners, good value, convenient location and memorable bear sightings lead many guests to return despite some cleanliness and maintenance issues.
Room Quality7.5
Mixed: comfortable beds and working AC were noted, but rooms are described as older and in need of updating (old carpet, dated bathtubs), with occasional maintenance issues (TV or shower problems).
Food and Beverage7.5
Limited mentions: breakfast was generally not used by reviewers; the only specific comment was that in‑room coffee is not great. No consistent food service praise or major complaints.
Live guest feedback
Guest reviews
Mixed experiences
70% of 20 recent stays rated 8+
7.91929 reviews
Nice place to stay. Staff extremely helpful
8/10
marilyn · 2025-10-07
“Yes”
Guest review
10/10
Linda · 2025-09-28
“It was wonderful stay got to see 🐻”
Guest review
10/10
joey · 2025-09-25
“Super nice operators, Thank you!
The world is a mess please visit ”
Guest review
8/10
Steven · partner · 2025-09-23
“Very accommodating for our purpose.
Each morning saw a bear roaming the facilities.
Staff friendly and accommodated our 1 day early checkout.”
Guest review
4/10
Latisha · 2025-09-22
“Our room was okay. It did have a smell of mold to it. And the shower walls had mildew in the corners. And the bed were like sleeping on the floor.
We’ve stayed here before and never had any issues. So we was very disappointed when we came back a second time and had these issues.
My bedsheet looked like it had dried blood on the sheets and we did contact the office and then did come up and make it right and change everything for us. They were very friendly. But unfortunately we won’t be returning.
”
Smelly room.
2/10
Stuart · 2025-09-22
“The smell in the room was overwhelming on the first night so my wife left to sleep at another hotel. The next morning we packed up and left. We wasted our money in a room that we couldn’t even sleep in. Of course they never even mentioned a refund ”
Guest review
10/10
robert · 2025-09-21
“The is hotel is a great location from Gatlinburg and Pigeon Forge. The staff are super friendly and the rooms are cleaned daily. You will have the occasional bear sighting at the back end of the property. ”
Terrible stay
2/10
Joseph · 2025-09-12
“Was given a key to a room that was dirty. Then worker re-directed me to a clean room, but couldn’t get a key right away. I was told i would get one later. I left and got dinner and was gone for 2 hours. Came back and worker stated still not able to give me room key. It was inconvenient to pay upfront for a room, then be given a dirty room. Then not having access to a contracted room i paid for without a key is absolutely ridiculous and unprofessional. Will never be back. You get what you pay for. ”
Modest clean hotel
8/10
Sandy · 2025-09-08
“It is an older hotel, clean, no frills, beds are ok, could use an upgrade in pillows, at the base of the parkway not right on.. they have a bear that visits, we did get to see him..staff are very friendly..would stay here again”
Beds
10/10
Joseph · 2025-09-08
“The room are in great condition but could use new mattresses and pillows ”
Bargain for our quick trip
10/10
David · 2025-09-07
“The beds were very comfortable for our one night stay. There was an issue with our ac unit, the staff was quick to exchange us to a neighboring room. Staff was very friendly, some of the best I’ve experienced in gatlinburg. Note that the location is somewhat of a walk to the strip, but being said, some awesome dining locations are located across the street from hotel.”
Last minute Anniversary trip
6/10
Kimberly · 2025-09-04
“It does not offer many amenities, but it is close to downtown Gatlinburg and it has on sight free parking. The rooms were clean but the shampoos and travel sizes were not replenished daily. There is a convenience store across the street and the flapjack breakfast 1/2 block away was awesome! It has a free trolley stop across the street as well, however given the traffic and time of year, walking is recommended. We would definitely stay there again. Those looking for a higher end motel/hotel probably would be disappointed. ”
Guest review
10/10
Robert · family · 2025-09-02
“Well maintained property, super nice staff, always good natured, always first with a good morning and smile, nice quiet property close to to downtown Gatlinburg ”
Nice for the price
8/10
Marie · 2025-08-26
“Staff was super friendly, hotel was easy to find and a convenient location to downtown for walking. The room was clean. But there is a weird smell in the room almost like its moisture building up or the room hasnt been used in a while but its manageable. Prices are affordable for a quick weekend trip. ”
Guest review
8/10
wade · 2025-08-22
“Great place. ”
Guest review
8/10
maria · family · 2025-08-16
“Good prices”
Cozy and quite getaway
10/10
Brie · 2025-08-11
“The bed comfort was quite nice and staff was friendly and polite. I will recommend this place to family and friends”
Great staff
10/10
Brandon · 2025-08-06
“Staff was very friendly and helpful. Property could use an upgrade, but overall a great stay for price and location”
Just for sleeping
6/10
Tony · 2025-07-29
“No amenities but that goes with the price. Good to just get sleep and back on the road. Saw a bear in the parking lot.”
Guest review
2/10
Pintu · family · 2025-07-27
“The property is marked in google as 4 star. It’s not 1 star- it’s a motel . Ants in the bathroom. Very unhygienic. The girl in the check in has rude attitude. The overall cleanliness is horrible. The room smells like high dose of phenyl. No telephones, the towels are not clean.”
