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Gatlinburg · Tennessee

Greystone Lodge on the River

559 Parkway, Gatlinburg, Tennessee

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Check-in
Nov 24, 2026
Check-out
Nov 26, 2026
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HAPPI EXPERIENCE

The stay, in detail

  • Rooms & comfort

    Greystone Lodge on the River in Gatlinburg offers family rooms with balconies, private bathrooms, and river views. Guests can enjoy a fitness centre, sun terrace, seasonal outdoor swimming pool, and outdoor fireplace. A continental, American, or buffet breakfast is served daily, featuring fresh pastries, fruits, and juices.

Located a 2-minute walk from Ripley's Aquarium of the Smokies and near attractions such as Anakeesta and Gatlinburg Space Needle.

HAPPI HIGHLIGHTS

  • Excellent central location / walking distance to attractions

  • Clean rooms reported by many guests

  • Friendly, helpful staff

At the hotel

Popular amenities

45 listed
  • 24-hour front desk
  • Accessible parking
  • Air conditioning
  • Business center
  • Continental breakfast
  • Daily housekeeping
  • Designated smoking area
  • Facilities for disabled guests
  • Family rooms
  • Fax/photocopying
View all amenities

Pools & wellness

  • Fence around pool
  • Heated pool
  • Outdoor pool
  • Outdoor pool - seasonal

Dining & drinks

  • Restaurant - buffet
  • Vending machine - snacks

Fitness & outdoors

  • Fitness center
  • Outdoor fireplace
  • Outdoor furniture
  • Sun loungers or beach chairs
  • Sun terrace

Rooms & comfort

  • Heating
  • Lower bathroom sink
  • Shared lounge/TV area

Safety & cleanliness

  • Fire extinguishers
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Smoke alarms

Getting around & access

  • Free Parking
  • Lift / Elevator
  • Parking garage
  • Private parking
  • Wheelchair accessible

Guest services

  • Invoice provided
  • Laundry
  • Meeting/banquet facilities

Services & essentials

  • Free WiFi
  • Higher level toilet
  • Key card access
  • Non-smoking throughout
  • Shallow end
  • Sun umbrellas
  • Toilet with grab rails
  • Vending machine - drinks
  • Water slide

Review in focus

6,325 reviews
10/ 10
Location, cleanliness.
Scot · couple · 2026-10-19

The guest experience

8.8out of 10
6325 verified reviews

Loved most

  • Excellent central location / walking distance to attractions
  • Clean rooms reported by many guests
  • Friendly, helpful staff
  • Free breakfast included
  • Balcony/river views and wildlife sightings
  • Convenient parking and easy room access

Worth knowing — Breakfast repetitive / limited selection · Occasional cleanliness issue (ant report) · Some rooms feel dated / need updating · Reports of hard mattresses for some guests · Breakfast area can be cramped · Parking can be crowded at times

How guests scored the stay

  • Location9.7

    Overwhelmingly positive — frequently cited as an ideal, central location within walking distance to attractions, with many guests praising river/balcony views and easy access to downtown.

  • Service9.3

    Staff are repeatedly described as friendly, helpful and responsive (assisting with car trouble, accommodating room changes); one review mentioned a lack of empathy in a specific incident, but overall sentiment is very positive.

  • Overall Experience9.1

    Majority of reviews describe an enjoyable stay, wildlife/view highlights, and willingness to return; a handful of negative points (ants, dated rooms, breakfast limitations) temper the overall score.

  • Amenities8.8

    Good set of amenities cited (free breakfast, pool, laundry, parking, balcony views); breakfast service and seating can feel limited or cramped for some guests.

  • Value for Money8.6

    Many guests feel they get good value due to location and included breakfast; a few guests were disappointed by outdated appearance or deceptive creek-view photos, which slightly reduced perceived value.

  • Cleanliness8.5

    Rooms are reported as generally clean across many reviews, though one guest reported a notable ant problem in a garbage can which lowered this score slightly.

  • Room Quality8.4

    Rooms are generally comfortable and clean with convenient parking access, though a number of guests noted hard mattresses, some need for updates, and at least one accessibility-related shower/step issue.

  • Food and Beverage8.0

    Breakfast is consistently noted as included and convenient, but several guests described it as repetitive or limited in selection (bland/powered eggs, same items daily). Some comments also mention food being good.

Live guest feedback

Guest reviews

Consistent

91% of 11 recent stays rated 8+

8.86325 reviews
  • Guest review

    10/10

    Scot · couple · 2026-10-19

    “Location, cleanliness.”

  • Good location.

    8/10

    aric · couple · 2026-10-19

    “Location”

  • Guest review

    9/10

    Lea · family with children · 2026-10-18

    “אהבנו את המיקום, המקום נקי, מרווח, נוח מאד.. ממוקם במקום מקסים”

  • Guest review

    9/10

    Maria · family with children · 2026-10-16

    “De locatie, parkeergelegenheid, schone ruime kamer, goed ontbijt, vriendelijke medewerkers”

  • We were fortunate to get a room with a balcony overlooking the river but that was just an added bonus. Very pleased.

    10/10

    Michael · couple · 2026-10-16

    “Friendly staff and clean rooms and grounds. Cannot beat the location.”

  • Staff is great. Rooms are nice. Location is great.

    9/10

    Wendy · family with children · 2026-10-13

    “Breakfast was included. Location was great.”

  • Guest review

    5/10

    John Engelmann · couple · 2026-10-13

    “breakfast, and location were great”

  • Ideal location for Gatlinburg

    10/10

    Justin · solo traveller · 2026-10-13

    “Great location, parking available.”

  • We had a wonderful stay at the Greystone Lodge

    10/10

    Kyla · couple · 2026-10-13

    “Great location within walking distance to everything, very clean room, we loved hanging out on the balcony watching the geese by the river.”

  • If you want to see bears, definitely stay here. We saw 3 outside our room on the river in 3 days !!!

    10/10

    Barry · extended group · 2026-10-12

    “Clean, food good, location good”

  • Overall it was ok for this trip, but will not book again at this hotel.

    8/10

    Lois · couple · 2026-10-11

    “Location.”

View all guest reviews

Hotel info and reviews come from third-party sources.